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Question

Last Seen App Version not updated

  • 10 August 2024
  • 1 reply
  • 39 views

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Hi team, found one problem. We received a message from our internal help center from a user, in the message found the user uses the latest app version, but in a revenucat panel `Last Seen App Version` is outdated(two version before our release). Looks like it wasn't updated on revenucat. How do you track that last version usage?

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1 reply

jeffrey_bunn
RevenueCat Staff
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  • RevenueCat Staff
  • 139 replies
  • August 14, 2024

Hi @ipavlovskii! Currently, “Last Seen App Version” is updated in the following way:

  • If we get a call from the SDK, we’ll update it right away
  • If we get another call within 23 hours, however, we won’t update it again until the next 23 hour time begins

How are you recording in your help center the user’s current SDK version? Also, if you’d like us to dig in further, please open a support ticket so we can investigate particular users of your apps.


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