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View granted entitlements of sandbox users


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Hi.

 

I granted a sandbox user access to an entitlement, but I see this action only on on the “Overview” (“Sandbox data” disabled) tab.

Going to tab “Customers” > “Sandbox”, I see an older grant in the “Last Purchase”, but not the last one.

Analyzing the “Customer Profile”, I also don’t see my last grant.

What do I miss?

Best answer by Haley Pace

Hi, granted entitlements are considered production purchases which is why you need to view the production data of the customer to see them. The reason why sandbox data isn’t enabled by default for users with test purchases is because users in RevenueCat can have both sandbox and production purchases.

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3 replies

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  • Author
  • Active Member
  • 12 replies
  • August 28, 2024

On “Customer Profile”, I needed to uncheck the “Sandbox data” button.

After that, I see the granted entitlement(s).

Since subject user is a tester, I assumed that “Sandbox data” should be enabled.


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  • RevenueCat Staff
  • 418 replies
  • Answer
  • August 29, 2024

Hi, granted entitlements are considered production purchases which is why you need to view the production data of the customer to see them. The reason why sandbox data isn’t enabled by default for users with test purchases is because users in RevenueCat can have both sandbox and production purchases.


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  • Author
  • Active Member
  • 12 replies
  • September 11, 2024

That explains it all.
Many thanks!


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