Dashboard & Tools

Hello everyone,We've been experiencing a decline in MRR since 1st of April, despite a normal rate of cancellations.On 20th of March, we introduced an upsell option in our paywall, allowing users to upgrade their subscriptions.While we haven’t made any changes on the Stripe side, we’ve noticed that the price value in Product Change events is now appearing as $0. As a result, these upgraded subscriptions are not being counted toward our MRR and ARR.Any insights on why this might be happening would be greatly appreciated.

When using the new paywall editor (not the v1 ones) and new templates, when I try to edit the product button I see an $rc_monthly and $rc_annual product but I only have an $rc_weekly and $rc_annual product set up, not a monthly one. These products are currently live and being sold via a v1 paywall so we’re fairly confident they are set up correctly.I am also unable to publish the paywall because no offering is selected, the offering drop-down is grayed out and says “no available offerings” in the sidebar under “General paywall properties”.Separately I’m wondering if there is a way to take a template which is designed for a single product, and add the product toggle (i.e weekly vs annual) there does not seem to be a button for this in the paywall editor.

I’m trying to answer the question using RevenueCat charts and data. At what price point is optimal for install to paying conversion that results in higher LTV?We done some A/B price testing, but not across all prices, and also had different prices at different types.I can look at retention charts and segment by Product ID (which we use to distinguish between pricing).But I can’t segment any conversion charts by product ID. So I can’t tell when and at what price we saw higher install to paying conversion, to determine what is the optimal price for conversion and revenue. Maybe I'm looking at this the wrong way. Any help is appreciated!

I generated promo codes for a one-year annual subscription in my app and used them for promotion. However, RevenueCat tracked the revenue from these promo codes as real purchases, displayed it on the dashboard, and generated an invoice of $110, which is incorrect.Here’s some background:On December 24, I generated some in-app purchases and subscriptions, then configured and uploaded the In-App Purchase Key following the guide. However, after that, I created new subscriptions and in-app purchases for promotion, which RevenueCat mistakenly tracked as real revenue.Today, I generated a new In-App Purchase Key Configuration and uploaded it again. Please help me resolve this issue.

I have 3 tiers of products, individual (monthly, annual), team (monthly, annual), and enterprise (monthly, annual) So I want my paywall to have a tabbar which allows viewing each tier of subscription and letting the user select the relevant package. This seems to have been possible with in paywallsv1, but I can’t figure out how to get the v2 editor to do the same thing. Is this currently possible via the editor? 

Hey how do I display an icon on the app project? Do I need the app to be published? or how does that work? 

Hi everyone! 👋First of all, I really appreciate the work the RevenueCat team has put into the Paywall Editor—it’s a great tool with a lot of potential! However, after using it extensively, I’ve noticed a few areas where the UX/UI could be improved to make the experience even smoother. I wanted to share some thoughts and open the discussion for others who might have additional suggestions.1. Editing & Usability EnhancementsThere’s no way to undo an action (neither Ctrl + Z nor a dedicated button). You can’t double-click a component to rename it. The Delete or Backspace keys don’t work to remove a component. There’s no option to hide/show components while editing.2. UI Layout ImprovementsThe language selection, dark/light mode toggle, and preview settings currently overlap the phone preview window, making it harder to work on designs. The same happens with the orientation and phone size options—they appear on top of the editing area. A possible fix: Placing these options above the P

Hi,My app is showing basic paywall on playstore but in debug which i tested its showing me designed paywall. why its showing basic paywall once it uploaded. In basic paywall my offering are good and working just not showing design which i created.

Hello RevenueCat staff!I’ve gone quickly over the 2025 SOSA report and it looks very good. But I was wondering if you could provide a simple “dollar retention after 1 month for monthly subscriptions” figure by Category.I see page 69 has one 6 months in, but I was wonderng the % of a second monthly payment after a first one.Thanks!

On iPads, the RevenueCat paywall does not always appear correctly when presented but only displayed correctly after the device is rotatedVideo link - https://drive.google.com/file/d/1shYacXNDFWckFQVSv3fDHkMT7buKt4aX/view?usp=sharing And in the paywall v2 editor it looks correctly, but not on iPad 

I’m using a footer paywall:struct Paywall: View { var body: some View { ScrollView { VStack { … } } .paywallFooter() }}However, by doing so, it seems that there is no way to use the “presentPaywallIfNeeded” method, and that I would have to re-implement the logic myself. Is this correct?

Can I create a horizontally moving component?Right now, it can only scroll up and down.Is it possible to add horizontally scrollable cards between these lists?

I’ve been finalising my paywall and after too much time stewing over the hero image, finally tried to upload it. I followed the guide that the image should be below 5MB and 2:1 ratio for Siamese template.No image appeared.I then tried it in my app, just in case it was a Preview bug - still nothing, just solid black.Different bit depths and original image sizes made no difference - I wasn’t seeing any errors in the web editor.Finally tried exporting a jpeg and it’s accepted. Failing png Bigger failing png Working jpeg 

My first app with subscriptions just went live!Are App Store purchases made with promo codes displayed in the RevenueCat dashboard?I see purchases for my new app, but I also sent out promo codes. When I click on the transaction details, it states that it is production environment and the takehome_percentage is 0.85.I do see a “offer_code” is null, but nothing else about if it is a promo code or not.If anyone could shed some light on the subject I would appreciate it.

Does revenue cat, display the statistics for paywall rate % (% of users that viewed the paywall)

Hi Folks,I really want to love RevenueCat since it comes so highly recommended by so many people, but I'm having a few issues that are making that hard. The first is that the Customers List page (https://app.revenuecat.com/lists/) is very slow - a fresh load takes ~6 seconds before any information is shown. Looks like there are 2-3 requests that are queuing in the backend to me (me, subscriber_lists and manifest).  These requests are taking nearly ~2s each.The `query` request can also be slow, around ~1s. Timing from Safari: And query:Note that I have less than 10 customers, I am a little worried about what might happen when I (hopefully) have hundreds.The second problem is that (unless I’m doing something wrong, which is very possible) even after I’ve waited for the list to load it doesn’t appear to accurately reflect the state of my subscribers. For instance, if I register a new customer via AnonymousID it doesn’t appear in any of the lists, I need to search specifically for that ID

Hello RevCat team :)I have seen a couple of posts related to this issue on this forum but just wanted further clarification on the commitment to an action. If I am misinformed and there is a service for obtaining the desired data then feel free to inform me and close the article.The question is when calling the /v2/projects/{project_id}/customers endpoint. The documentation states the return responses provides: active_entitlements, experiment, attributes objects, of which are not actually returned.Two Workarounds: Obtaining a list of users and then polling their attributes one by one via the endpoint: /v2/projects/{project_id}/customers/{customer_id}/attributes. The issue is that we have hundreds of thousands of users daily and we would need to call this endpoint for every user. Another work around is to export the list of customers from Customers List table. The issue with that is it is manual and the exports tend to be very large, containing all user information.   Viable solutions

PaywallFontProvider does not have any affect on iOS v2 paywalls. I’ve implemeted a custom PaywallFooterProvider as below: class MyPaywallFontProvider: PaywallFontProvider {    func font(for textStyle: Font.TextStyle) -> Font {        switch textStyle {        case .largeTitle:                .custom("PlayfairDisplay-Regular", size: 34, relativeTo: .largeTitle)        case .title:                .custom("PlayfairDisplay-Regular", size: 28, relativeTo: .title)        case .title2:                .custom("PlayfairDisplay-Regular", size: 22, relativeTo: .title2)        case .title3:                .custom("PlayfairDisplay-Regular", size: 20, relativeTo: .title3)        case .headline:                .custom("Jost-Semibold", size: 17, relativeTo: .headline)        case .subheadline:                .custom("Jost-Regular", size: 15, relativeTo: .subheadline)        case .body:                .custom("Jost-Regular", size: 17, relativeTo: .body)        case .callout:                .custom("

HiI have 3 packages in a paywall. I wanted to add badges two of them and I am guessing I am supposed to use product.relative_discount for this. But in the app I can’t see the value. Badge appears empty. Do I need to set it somewhere?Cheers,Ulaş

Hello againI was wondering what are people’s experiences of refunds on the RC dashboards.I haven’t catered for them in any particular way in my sub-based app.If I look at Charts>Refund Rate, All Time, Monthly, I can count 6 refund transactions in the 18 months of life of my app. Considering at least a couple were openly malicious from a user, I’d sign with blood for that to be the actual number… But I guess I can investigate further in App Store Connect and Google Play Dev Console!Secondarily, if a refund is requested in November for say a yearly sub that was bought in September, would this refund retroactively change the stats about September?Thanks! 

I am using TestFlight, in production because I’m testing with production iCloud data. If I make a subscription purchase through the RevenueCat paywall, the App Store recognizes the purchase and does not allow me to make a second purchase, but in the app, RevenueCat does not recognize that I have Premium status and the RevenueCat Sandbox purchases still shows zero users.

Hello,How can I report on % of users crossgrading?For context we have a product that has a monthly, quarterly and an annual subscription. I can report on monthly churn, but what I am not sure about is how to calculate how many of those monthly users have not really churned but moved to a a quarterly or annual subscription. Thank you!!!

Hello!Since a couple of days, the very useful bhttps://app.revenuecat.com/activity screen I could always use to see a few screens worth of transactions doesn’t work anymore?I can get it do display, but if I click on “older” to see the previous pages, the URL changes to what it should be (i.e. /activity+timestamp) but then it goes back to /overview?I’ve tried a couple of different browsers but no luck...

I have no idea where to go or what I’m even really looking at?  Thanks for your help in advance.

Hey, my app is available only on iOS and android. I’m using unity SDK. Since a few days now, I have a increasing number of users (up to 30% some days and some of them are paying users) that are flagged “other” when looking at the new customer chart in the revenue cat dashboard when segmented by “platform”.  When looking at some these users data, they seem to be actually using an iOS or android device. This absence of attributed platform is also seen in the extracts. Not sure why this is happening more and more these days.