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Question

Confusion finding an account on dashboard

  • September 12, 2025
  • 1 reply
  • 18 views

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I’ve a user with a certain app user id, which I see on my logs and RevenueCat webhook calls.

Under customers this id is not in any of the lists (active subscription, sandbox, non-subscription, expired).

I see it however on the dashboard (“overview”) right as the first customer id.

Any reason for this discrepancy? it’s confusing that it’s not listed under customers. Thanks.

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1 reply

jeffrey_bunn
RevenueCat Staff
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  • RevenueCat Staff
  • September 12, 2025

@user-0a9831 Hi there! This is likely due to the refresh rate of Customer Lists. Currently, customer lists are refreshed approximately every 2 hours. Can you check back in an hour or two to see if the missing customer is present in customer lists? Thanks!