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Question

Dashboard shows sandbox "new customers" and "active customers"

  • October 25, 2025
  • 1 reply
  • 27 views

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When de-selecting sandbox data, the overview still shows the sandbox data for the "new customers" and "active customers" metrics. Is this expected?

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1 reply

kaitlin
RevenueCat Staff
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  • RevenueCat Staff
  • October 29, 2025

Hi ​@user-0a9831,

Yes, this is expected! In RevenueCat there isn’t a concept of a “sandbox user” specifically, as the same app user id has the potential to have both sandbox and production purchases:

 https://www.revenuecat.com/docs/dashboard-and-metrics/overview#sandbox-data