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Hey team!  I’m evaluating RevenueCat for our startup. Question for you: Say we used RevenueCat, but wanted to transition off to a custom solution down the road. What would the process for that be like? For example, will we need to give up our existing subscriptions to our users, or is it possible to transition everyone over?

We’ve been dealing with a support query from a customer who purchased the wrong annual subscription, then immediately bought the correct monthly subscription (for access to different products), but didn’t get access to the products the new subscription entitles them to.Our support log from 12 Nov 2021 at 15:53 shows that the original annual subscription is still active:Purchases.PurchaserInfo.activeSubscriptionsTPBDYhAnnually 4 Oct 2022 at 06:39TPBDInNoMonthly 4 Dec 2021 at 06:43iTunes shows the customer was given a refund from Apple for the first subscription:Other transactions greyed for confidentiality But the customer details screen doesn’t show a refund event:

We’ve moved from using Unity IAP and RevenueCat in observer mode (unity 3.7.5) to using RevenueCat for full subscription management (unity 3.12.3). We haven’t faced any issues during testings updates, but after release we’ve noticed that some users have no access to their active subscriptions without pressing Restore button.We are using Aliased (legacy) restore behaviour and not using anonymous user id - user id is set up with app install with appUserID.Let me explain the difference found between users and information tracked for them. Both next cases have active subscriptions.Case 1 - subscription is still available after updateOn Customer profile we see that user has no updated Last Seen App Version and Last Seen SDK Version. But he has active subscription and smooth update experience.Case 2 - after update user has no info about active subscription and has to press restore buttonOn Customer profile we see t

I ran an A/B test on free trials vs non-free trials and I’m trying to understand the results.The thing I’m most confused about is the difference between the revenue chart and the trial conversion chart. When a trial converts, is that when it shows as revenue?Here’s a chart comparing the same product for the last week. It is generating revenue, but no trials are convertinghttps://cln.sh/f9zbQK

I have 2 rooted Android devices for testing, both with Google Play Services installed.When getting the offerings one returned “PurchaseNotAllowedError” and another one is ok.Is this error returned by Google Play or RevenueCat?Any more info could be given?

We’ve had various service accounts set up to access our Google Play Store account for some time and have never had issues.  Though we’ve completed the described steps in your documentation to enable Pub/Sub, the “Connect to Google” button simply presents the “loading state” and then goes back to the “enabled state” after about 15-20 seconds of loading.  No additional data is presented to us.  Below is a screenshot of the console from my browser.  Looks like there is a CORS issue on the site.    

I'm starting to use the revenuecat SDK to push subscriptions to my apps. I have an app that is currently paid and I would like to convert to the subscription model.In IOS, I have implemented a check to verify the first version that the user was installed, and if this is paid, I can deduce that the user has already paid for the app.My problem comes with the android version, since in the sdk of this platform I cannot find an attribute similar to that of IOS that indicates the version or the date of the first installation of the app by this user. Is there any mechanism to be able to perform this check in android?

Hello,I am using flutter_inapp_purchase to manage in app purchase for my app. Now I migate old subscription that purchase by flutter_inapp_purchase to RC(RevenueCat) via Client Side Migration. But when I run drop release I got some crash:No virtual method getSku()Ljava/lang/String; in class Lcom/android/billingclient/api/Purchase; or its super classes (declaration of 'com.android.billingclient.api.Purchase' appears in /data/app/~~xCl5ZlazDyYqv4VPMsJnNg==/plant.identification.snap-HZYCA9GF94ar8lvpjvIVmQ==/base.apk) at com.dooboolab.flutterinapppurchase.AndroidInappPurchasePlugin$7.onPurchasesUpdated(AndroidInappPurchasePlugin.java:98)I have to use flutter_inapp_purchase to get subscription info then send it to RC. But flutter_inapp_purchase using Google Play Billing Library 3.0 and RC using Google Play Billing Library 4.0 that removed getSku() function.Do you have solution for this

The entitlement identifier shows an purchase date of:While the user bought a new subscription at:It seems that the latest purchase date of the active entitlement is also returning the 2021-07-27 date from what I can see in the logs.My question is:Why isn’t the active entitlement date updating to the latest purchase?For full context: This user purchased a non-renewing IAP last year and now purchased my newest auto-renewing IAP.

Hello, I have had my android app in a closed test on the Google Play Store for the past two weeks.  On Monday, i plan to promote the app to live.  Is there an easy way to mimic the settings i have for my FollowTheMoney app - debug to a new FollowTheMoney app - release?

I have a server with a database for users and I can control accessing to my services by a login process.I want to grant premium access to users only for one device.If he/she wants to install my app on other devices how can I identify user and disable previous device?Is there any unique user id that refers to users?

Hi,The payment sheet is not displaying a free trial information even though everything is set up properly on App Store Connect.  The issue that I have is very similar to this https://community.revenuecat.com/sdks-51/reactnative-payment-sheet-not-showing-trial-period-552 although I am using Flutter not React Native. Thanks, 

Hello,  I want to send a log to our logger system when a purchase success. I can get subscription started log from PurchaseProduct method’s callback. But I can’t find a way to send a log when subscription renewed. For example, Unity IAP system was sending a purchase log at the first opening after the player renewing their subscription.  PurchaseProduct Method: private MakePurchaseFunc MakePurchaseCallback { get; set; } public void PurchaseProduct(string productIdentifier, MakePurchaseFunc callback, string type = "subs", string oldSku = null, ProrationMode prorationMode = ProrationMode.UnknownSubscriptionUpgradeDowngradePolicy) { MakePurchaseCallback = callback; _wrapper.PurchaseProduct(productIdentifier, type, oldSku, prorationMode); } I can see this logs from your Customer History

We just created a Customer List Export. But after decompressing the file all time stamps and other numbers were converted into E+12 numbers. Unfortunately this help article (Viewing Customer Lists Exports | RevenueCat Community) does not help . It seems that the time stamps are already converted to E+12 before extracting the file.I am using Windows & Excel.How can this issue be solved?

Hello - I’m trying to track down an inconsistency and hopefully someone here can help. I’ve noticed in the past week that when I look at the Conversions data, it shows that all trial conversions are zero: there are trials started, but all are labeled as Pending, even though the trial period has ended. When I look at individual days and users, I can indeed see users that converted from trial to subscriptions, but the charts that are supposed to aggregate this data don’t seem to reflect the data that I see by looking at individual users. Any help is appreciated!

Hello RevenueCat teamWe are using RevenueCat and we have some questions regarding webhooks.There is a new type EXPIRATION. The relevant subscription is terminated with this request. This means that all subscriptions that are no longer renewed will also be terminated by RevenueCat at the end of the subscription. As a result, we no longer have to worry about the termination on the backend side, regardless of the reported digital end date (“expiration_at_ms”). Is this assumption correct for iOS and Android? We have a relatively large number of requests PRODUCT_CHANGE that do not result in a subscription extension, not even in RevenueCat. Several such requests can come in succession without anything happening. What exactly is the purpose of the PRODUCT_CHANGE request? We are also facing the issue that PRODUCT_CHANGE and RENEWAL webhooks are not always sent in the same order to our backe

Getting the following error on Play Console. We've detected this app uses an unsupported version of Play billing. Please upgrade to Billing Library version 3 or newer to publish this app. I am using the latest revenuecat library implementation 'com.revenuecat.purchases:purchases:4.3.1' FYI, we are using Dexguard .How to fix the error ?  

Hi there,Just like many others, our team’s communication mainly rely on Slack and we love the RC messages so far. For now, only “Product” and “Revenue” will be displayed which is quite limited. I’d suggest:Display the offering id too if it’s not default. ( I think many people would love to monitor the special offering ) Display the country ( It’s currently displayed on a very high level on RC’s Customer Profile, I believe you guys agree it’s one of the key info to show )It’s been a while since this message feature has updated. Customization seems a perfect solution but before that, how about a little enhancement? It will greatly reduce the number of times we click on the user’s ID to find out the info.

Hi,I am using a web hook to track user subscription status on my server. The new EXPIRATION event seems like a good way to tell if the user should be downgraded or not. This raises a couple of questions though:If a grace period is defined in the App Store for billing issues, when does the EXPIRATION event get fired (assuming the billing issue is not resolved): before the grace period or after?Another question we have is: if a subscription is paused (possible only on Google Play), is this event (EXPIRATION) fired?Thanks!Yariv from the Bizillion team

Hello;I have implemented nine android apps without a problem but I had a problem on my tenth one. I believe I followed the same steps. I have read the article; but everything is correct according to it. I am testing on emulator. My closed test relase is approved about an hour ago. But I haven’t created a new app, I have updated an existing one. In my previous implemetations I even tested transactions when the closed track wasn’t approved. Here is the output;D/[Purchases] - DEBUG(28193): ℹ️ Debug logging enabledD/[Purchases] - DEBUG(28193): ℹ️ SDK Version - 4.3.3D/[Purchases] - DEBUG(28193): 👤 Initial App User ID - nullD/[Purchases] - DEBUG(28193): 👤 Identifying App User ID: $RCAnonymousID:8830d25f03024192be28a9d2c439fef8D/[Purchases] - DEBUG(28193): ℹ️ Deleting old synced subscriber attributes that don't belong to $RCAnonymousID:

Hi we rejected many times for this reason.I installed last version 3.12.8 Guideline 1.3 - Safety - Kids CategoryWe noticed that your Kids Category app includes analytics, advertising and collects, transmits, or has the ability to share personal information or device information with third parties. Specifically:- Your app includes third-party analytics or third-party advertising with the ability to collect, transmit or share identifiable information, including, for example, IDFA. We found that your app references the ASIdentifierManager API, which provides access to a user's IDFA, in the following location(s) in your binary:• /System/Library/Frameworks/AdSupport.framework/AdSupport• VodlyIt would be appropriate to remove all instances of “ASIdentifierManager” from your app, even if they are not utilized in your app's functionality.Next StepsTo resolve this issue

I get this warning in the console: “The value for FacebookAdvertiserIDCollectionEnabled is currently set to FALSE so you're sending app events without collecting Advertiser ID. This can affect the quality of your advertising and analytics results.” I believe I’m following the instructions for setting this stuff. On app load:  await Purchases.setDebugLogsEnabled(true); await Purchases.setup(JumpspeakConfig.revenueCatApiKey); await Purchases.collectDeviceIdentifiers(); final facebookAppEvents = FacebookAppEvents(); await facebookAppEvents.setAutoLogAppEventsEnabled(false); final facebookAnonymousId = await facebookAppEvents.getAnonymousId(); if (facebookAnonymousId == null) { logError('Could not get anonymous Facebook ID'); } else { await Purchases.setFBAnonymousID(facebookAnonymousId); }FacebookAppEvents is a 3rd party library but I confirmed it gi

Hey there, we’ve been integration RC in our Flutter app the last couple of days. Until now everything worked fine and as expected. But suddenly I cannot perform purchases on iOS anymore. (Subscriptions) In fact the iOS Payment sheet is no longer showing up and sometimes I get an error of ‼️ The receipt is not valid.in the debug console. Sometimes this error doesn’t occur and it seems as if the purchased was successful. It doesn’t show up in the RC dashboard anyways in that case. (sanbox data is enabled)   I did already try: Logout and Login in with the sandbox tester in iOS settings. Create a new sandbox tester  Go back to a earlier git commit (to make sure, that the problem is not related to code changes on our side)Do you have any idea what I might do next? Best Raphael

I have a cross-platform app in both the iOS and Mac App Stores.The Mac and iOS versions have separate Bundle IDs and pre-date Universal purchases. The Mac app is an AppKit-based app.Is there a way to use RevenueCat to manage cross-platform purchases in this scenario?

PurchaserInfo{  entitlements: EntitlementInfos{    all: {      10People: EntitlementInfo{        identifier: 10People,        isActive: false,        willRenew: false,        periodType: PeriodType.normal,        latestPurchaseDate: 2021-11-05T18: 47: 21.000Z,        originalPurchaseDate: 2021-11-05T18: 47: 21.000Z,        expirationDate: 2021-11-05T19: 17: 18.000Z,        store: Store.playStore,        productIdentifier: 10_annual,        isSandbox: true,        unsubscribeDetectedAt: 2021-11-05T19: 07: 07.000Z,        billingIssueDetectedAt: null      },      20People: EntitlementInfo{        identifier: 20People,        isActive: true,        willRenew: true,        periodType: PeriodType.normal,        latestPurchaseDate: 2021-11-07T22: 48: 18.000Z,        originalPurchaseDate: 2021-11-07T22: 16: 23.000Z,