Are refunds excluded from active subscription data?

  • 11 March 2022
  • 1 reply

Badge +1

I’d like to get a better understanding of how refunds are treated with respect to the active subscription data. If someone refunds their subscription, I understand that they are excluded from the revenue data, but are they also excluded from the active/expired subscription charts?



1 reply

Userlevel 5
Badge +10

Hi @Krista 

We actually have this in the docs: 

Copying below for convenience: 

Whenever a subscription is refunded, that subscription is counted as active between its start date and the refund date. Any refunded revenue is removed from all revenue-based charts. You can use the Refund Rate chart to gain additional insights into how many of your subscriptions get refunded, and how that refund rate develops over time.