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test subscriptions always cancelled

P
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Hi

My testing with Play Store sandbox always cancels due to a billing error.  Sometimes at the first renewal and other times after 2 or 3.

Is this intended behaviour?

I see that other users are seeing this issue but with no resolution from RevenueCat.

 

Had their subscription of  remove_ads_monthly cancelled due to a billing error

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Started a subscription of  remove_ads_monthly for GBP 0.49

2022-03-19 1:48 PM

Last opened the app

In the last day

Had their subscription of  remove_ads_monthly cancelled due to a billing error

2022-03-16 11:12 AM

Renewed their subscription of  remove_ads_monthly for GBP 0.49

2022-03-16 10:44 AM

Started a subscription of  remove_ads_monthly for GBP 0.49

2022-03-16 10:37 AM

Created a new alias $xxxxxxxxxxxxxxxxx

2022-03-16 10:37 AM

Best answer by sundeep

@aris @Peter Rule @Juliana Pagnoncelli Ferreira I replied to your questions in the other thread - let’s follow up there to keep it one place:

https://community.revenuecat.com/general-questions-7/sandbox-testing-with-play-store-subscription-gives-cancellation-with-billing-error-1234

 

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4 replies

sundeep
RevenueCat Staff
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  • sundeep
  • RevenueCat Staff
  • 138 replies
  • March 22, 2022

Hi @Peter Rule,

Subscriptions in sandbox cancel automatically after a certain number of renewals (up to a maximum of 6 for Google Play Store - https://developer.android.com/google/play/billing/test#subs), so this sounds like expected behavior. Google’s docs aren’t super clear about this, but it sounds like this happens so that you can test cases such as when the user experiences a billing error. 


I also left a follow-up suggestion to that other thread you replied to, which may help determine whether this is just the behavior on Google’s end:

https://community.revenuecat.com/general-questions-7/sandbox-testing-with-play-store-subscription-gives-cancellation-with-billing-error-1234

 

A
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  • aris
  • Active Member
  • 14 replies
  • March 22, 2022

I have the same problem and replied to the other thread too. It’s clearly a revenuecat sandbox bug, google reports OK. 

J
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Having the same problem, it always cancels after the original subscription, then if I wait another 5 minutes it comes back, it definitely seems like a revenuecat issue

sundeep
RevenueCat Staff
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  • sundeep
  • RevenueCat Staff
  • 138 replies
  • Answer
  • March 25, 2022

@aris @Peter Rule @Juliana Pagnoncelli Ferreira I replied to your questions in the other thread - let’s follow up there to keep it one place:

https://community.revenuecat.com/general-questions-7/sandbox-testing-with-play-store-subscription-gives-cancellation-with-billing-error-1234

 

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