We have a scenario where a user wants to do a crossgrade within the same subscription group. i.e. move from a monthly to annual subscription. However at the moment we have an introductory offer on our annual subscription where a user pays £79.99 for the first year which run until this Saturday (26th March). I have a few questions:
- If a user initiates a crossgrade today (i.e. going to the managementUrl in Apple App Store and subscribing to the annual subscription) will the introductory offer work for them? From reading your blog online it says that they wont be charged for the crossgrade until their month is finished. However at this point the introductory offer will not be live anymore. So seen as they initiated the crossgrade today will they still get the introductory offer price?
- Can a user avail of an introductory offer if they crossgrade to a new product within the same subscription group? From reading online it seems they will only be eligible for an intro offer if they haven't already availed of an intro offer within that subscription group.