Dashboard & Tools

Our charts are in UTC, all other dates in the dashboard (such as customer activity) are in your local timezone.

Did a user reach out to you saying their card was charged after opting out of an auto-renewal? This is possible, and there are a few reasons why it happens:The user cancelled less than 24 hours before the subscription was set to renew. The Apple subscription terms require users to cancel subscriptions at least 24 hours before the next renewal. The user didn't actually opt-out of renewal. Some users will delete the app and expect the subscription to be cancelled. The user somehow has two subscriptions and cancelled only one of them. This is uncommon, but can happen if for example the user has multiple devices using different accounts. The user might have opted back in renewal after opting out.Inspecting the Customer History timeline in RevenueCat can help determine which of these scenarios may have applied. It's important that you can co

We report the USD equivalent of all revenue events for our integrations computed from that day's conversion rate.

Sometimes a user will say they've made a purchase but they don't seem to have access to the content in RevenueCat. What gives? There are several reasons why that might happen, and this article will walk you through what you can do to troubleshoot.If there's no purchases showing in the RevenueCat dashboard it means that either no receipt was sent by that App User ID, or the receipt that was sent didn't contain any purchases. In this case you should:Ask the user to Restore Purchases (or someway trigger the restoreTransactions() SDK method). Restoring will re-sync the current receipt on the device with RevenueCat, and unlock any associated content. There are cases, such as network connectivity failures, where the receipt may never make it to RevenueCat after a purchase. There is automatic retry logic built into the SDK to handle these

How often is data updated in the RevenueCat dashboard? Latency of data in the RevenueCat dashboard depends on what you're viewing and how you've set up your app. We can break down the data into three categories:Transactions Charts and metrics Customer ListsTransactions in RevenueCat are new purchases and renewals (including free trials). Transactions will be shown in real-time - this includes the Customer History timelines. For data points other than transactions, things like billing issues detected, auto-renew status changes, etc., will be automatically detected by RevenueCat every few hours, but can be sped up to near real-time by enabling platform server-notifications.Charts and metrics are c