I have a problem with changing renewal preference of my subscriptions, it was just working yesterday but now it shows that subscription I wanted to changed to is bought and subscription I wanted changed from is set as a new renewal preference.
So to explain it more clearly:
I have now “subscription_month” want to change to “subscription_year” when I click to buy it it show correctly native android message that you will change from “subscription_month” to “subscription_year”.
But when I go to revenuecat I see
- “Started a subscription of subscription_year”
- Changed their renewal preference to “subscription_month”
Don’t know why this happen I checked and it gives correct sku in UpgradeInfo I am taking it from “purchaserInfo.activeSubscriptions”.
As I said it was working just yesterday so I have no idea what could have changed.
Best answer by codyView original
We have sent this post into our ticketing system, where our Support team will handle your request.