Dashboard & Tools

Is there a way to filter out specific product from the revenue chart? Basically I want to see the revenue from all my projects and products excluding only product x.

Hi,When I tried to create a new App Store app, I’m getting “Account permissions are invalid for this request.” when I tap “Save Changes” button. This account is owner of the project.Anyone else encountered the same problem?  

Is there any way to include a gradient overlay to text within the paywall builder within revenuecat? or does this mean I have to manually create my paywall since text gradients are crucial for me. I tried looking around and even finding alternative solutions like importing it as a png but the issue was the resolution and also no way of importing the text as an svg either.Please do let me know if there are any solutions/workarounds.

When I try to update my experiment enrollment % to, say 65%, I get an error saying “Could not update experiment”. Same for 50, 55%.  I think something changed with the slider because before you could only increment the slider in 5 percentage increments (if I remember correctly). Now we can adjust it every 1% but most values it doesn’t seem to accept.

how can we dynamically set the value of free trial duration in our paywall , like i have a 7 day free trial introductory offer in appstore connect , and in revenuecat paywall introductory offer , i show Start your 7-day free trial , now I want to switch to 3-day free trial in appstore connect so how can I set it dynamically in revenuecat paywall so as not to misrepresentation of free trail duration and face appstore rejection 

In the list of Entitlements and Offerings I’d like to be able to search. We have 300+. It is a pain to scroll down the list to edit the newest one.Easy alternative would be to show the latest on top instead of at the bottom.Or to be able to sort the table.Thanks in advance!

Went to transfer a subscription and I’m not seeing the button on the dashboard anymore. I checked some other customers and don’t see it there either. Did this get removed? Or is there something about this specific customer that might cause it to not show?

on creating a new paywall when i clicking on Select one of our prebuilt paywalls and customize it to meet your needs it is not working suppose i have two project (A, B )can i get paywall from A in B?

Hi, my app keeps getting rejected from the iOS App Store due to issues with my subscriptions feature. They need the following things: an account that doesn’t have a subscription active an account that does have a subscription active an account with an expired subscription i can obviously create the first two accounts by just going in the app and either subscribing or not, but how in the world do I simply take a customer (by email) and set their subscription through the RC dashboard? Why is this not straightforward? If anyone knows, the help would be greatly appreciated. also, if there are any other cases that you’ve seen Apple reject surrounding paywall features, I’d love to hear them so I can plan ahead better as Apple seems to reject as soon as they find one problem rather than giving a report of all problems they found.

Hey all! I just built a free tool that allows you to see forecasts directly in RevenueCat. It's 100% private, local, and open source.I've been wanting to see forecasts in RevenueCat for a while and decided to take a weekend to build this free Chrome extension that does just that.You can install it for free here: https://luckycat.tools/Enjoy and I hope its helpful — wishing you all success in 2026.Oh and any and all feedback welcome!

I have 3 products for my app in app store. One should not be presented on change plan option in customer center. I select 2 in revenuecat but still see 3 in my app after click on change plan. It used to work couple of days before. 

We have been using RevenueCat for close to 5 years now, so really would love to know what LTV/paying customer is over that period but the prediction explorer currently limited to 24 months of data.   

Hello RevenueCat staff!I’ve gone quickly over the 2025 SOSA report and it looks very good. But I was wondering if you could provide a simple “dollar retention after 1 month for monthly subscriptions” figure by Category.I see page 69 has one 6 months in, but I was wonderng the % of a second monthly payment after a first one.Thanks!

‘Filter’ is available in 'Customers' page but why there’s no ‘sort by’ or add/remove column function?

Hello everyone,We've been experiencing a decline in MRR since 1st of April, despite a normal rate of cancellations.On 20th of March, we introduced an upsell option in our paywall, allowing users to upgrade their subscriptions.While we haven’t made any changes on the Stripe side, we’ve noticed that the price value in Product Change events is now appearing as $0. As a result, these upgraded subscriptions are not being counted toward our MRR and ARR.Any insights on why this might be happening would be greatly appreciated.

Hi all,We’ve noticed a strange issue and wonder if anyone has experienced the same:Some INITIAL_PURCHASE events show up correctly in the Customers tab — we can see them in the user’s event list and also receive them via webhook. However, these same purchases do not appear in the Charts.We're using anonymous IDs only (no custom user IDs or aliasing at this point), and these are real production purchases, not sandbox.Has anyone faced similar discrepancies?Any tips on how to debug why a purchase would be visible in a customer’s profile but not reflected in revenue charts?Thanks in advance!

Hello, In my app I sell subscription and consumable in-app purchase packages. In the app my default offer includes subscription packages. I’m fetching my in-app purchase packages with hardcoded offer id like “default_credit_offer” and I want to make experiments for default_credit_offer but I haven’t found the solution for that issue can you help me for that. Is revenue cat support this situation?

Hello RevenueCat Support, I checked the RevenueCat dashboard, but I’m unable to find any option to upload or change the app icon for my projects. I looked in the App Settings and project overview pages, but I do not see any icon/avatar upload setting.Could you please let me know where exactly this option is located, or if this feature is only available for certain account types?I would appreciate any guidance or screenshots showing where to update the app icon.Thank you for your help.

Hey RC community 👋I've been building an internal ARR model using data from RC's webhook events and I'm having trouble matching the exact number shown in the RC dashboard.My approach:Use INITIAL_PURCHASE and RENEWAL events as subscription periods Apply expiration overrides from EXPIRATION, BILLING_ISSUE, SUBSCRIPTION_EXTENDED events Normalize price to MRR using the multipliers from the RC MRR chart docs Active subscription = purchased_at <= snapshot_date < effective_expiration_at Filter: production only, no family share, no promotional store, NORMAL/INTRO period typesI'm consistently getting a small but persistent gap vs the RC dashboard for the same date — less than 1% off, but it's blocking us from fully trusting our internal numbers.RC support was kind enough to share a raw export CSV, and comparing row-by-row I can see some specific discrepancies, but haven't been able to fully close the gap.A few things I'm still unsure about:How does RC handle BILLING_ISSUE periods in MRR —

Hi,My app is showing basic paywall on playstore but in debug which i tested its showing me designed paywall. why its showing basic paywall once it uploaded. In basic paywall my offering are good and working just not showing design which i created.

I have set up RC’s Paywall using a template. The paywall is showing me the correct amount for the Subscription but the wrong currency.Its supposed to be showing me £ but its showing me $. When i click subscribe apples paywall is showing me correctly £2.99. Paywall shows $2.99.I have checked and tried everything, My apps platform is Lovable and Despia is the wrapper who integrate the SDK. The issue isnt apple as their price is showing correctly. And another odd thing is, when i tried the variable for currency symbol on its own it displayed £. but the product.price variable isnt localizing. RC support ticket is being slow in response as i think its a holiday in the USA, someone please reach out.P.s - The app is tested in sandbox flight test currently

Hi team, filing this here rather than a support ticket so other users hitting the same opaque 400 can find it.TL;DRThe create-webhook-integration tool schema served from https://mcp.revenuecat.ai/mcp contains a null literal inside a type: "string" enum. Anthropic’s own endpoint accepts it silently, but any strict JSON Schema validator (e.g. Volcengine Ark Coding Plan with Kimi/GLM/Doubao models) rejects the entire request with 400 InvalidParameter and an empty param field — which is effectively undebuggable without writing a capture proxy.The Offending Schema"environment": { "anyOf": [ { "type": "string", "enum": ["production", "sandbox", null] }, { "type": "null" } ] } The null in the third enum slot is invalid (parent type is "string") and redundant ({"type":"null"} sibling already handles nullability).Minimal Reprocurl -X POST https://ark.cn-beijing.volces.com/api/coding/v1/messages \ -H 'x-api-key: <ark_key>' \ -H 'anthropic-version: 2023-06-01' \ -H 'content-type: a

RevenueCat portal missing some transactions although transaction are completed and showing in play console.

We’re building a paywall via RevenueCat paywall editor, but can’t find how to show different texts for Android and iOS.We explain to our users in the footer how to manage their subscriptions, but obviously users should see different guides depending on their OS. Is there a way to solve this problem? Thanks.

I’ve a user with a certain app user id, which I see on my logs and RevenueCat webhook calls.Under customers this id is not in any of the lists (active subscription, sandbox, non-subscription, expired).I see it however on the dashboard (“overview”) right as the first customer id.Any reason for this discrepancy? it’s confusing that it’s not listed under customers. Thanks.