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"Trial Cancellation Date" in lists applies to cancelled subscriptions

  • 28 July 2021
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It appears the "Trial cancellation date" filter also applies if a user has cancelled a subscription? For example we have the following filters to show users in the last X amount of days who have started and cancelled a trial. But going through the list there are 3 active subscribers and it looks like each of them...

 

1. Start a trial

2. Let their trial convert into a subscription

3. Cancel the subscription but it has not expired

 

 

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Best answer by sharif 29 July 2021, 22:44

Hello ,

We have sent this post into our ticketing system, where our Support team will handle your request.

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Hello ,

We have sent this post into our ticketing system, where our Support team will handle your request.

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