Hi!
As this image shows, the customer started a trial and seems to have converted three times. Only 1 showing a CAD value. Then 2 times opted out of renewal after that.
![](https://uploads-us-west-2.insided.com/revenuecat-en/attachment/45e1952a-16d7-4705-975b-9e09478fe73a.png)
I was wondering what is going on?
Hi!
As this image shows, the customer started a trial and seems to have converted three times. Only 1 showing a CAD value. Then 2 times opted out of renewal after that.
I was wondering what is going on?
It doesn’t look like one user redeemed three trials but rather three different users each having their own trial and getting aliased into one user. Each of those aliases appear to have their own purchases. This could be a minor case of device sharing in which they use each other’s devices and restore purchases, causing their separate purchases to be merged under one app user ID.
I recommend two things to help improve the situation:
Thank you! This makes sense in our case. We allow any amount of devices to be connected to the same account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.