General Questions

Hi,I recently change the Service Account JSON because the old one did not work after moving app to another account on Play Store Console. I changed it 48 hours ago and I still have Invalid Play Store credentials.I verify that the Service Account JSON hasn’t any space after copied it from RevenueCat page. I double checked that everything is ok after following your guide.You say in the guide that it can takes 36 hours, in the support, you say 48 hours. What the max time should I wait before recreating the service?For the spaces, I entered the JSON with spaces but when I download it from your site, there isn’t any space, you remove them automatically?Do you have on your side more information to help me?Thanks

Hei there.We are getting closer and closer to finally launch the app :)But yesterday we found that not all RENEWAL events are send to our server.For one test purchase I got 8 Emails from Google (initial purchase, 6 renewing and cancelling)In the RC Dashboard I only see 3 events for this user, INITIAL_PURCHASE, RENEWAL, CANCELLATION.In a previous test I got 4 events from RC, this time there were 2 RENEWAL events inbetween INITIAL_PURCHASE and CANCELLATION.Why is this happening? And a Bonus question is about the BILLING_ISSUE and the CANCELLATION events. When the subscription ends, like in this case because the user did not pay anymore, shouldn’t there be both events fired? Or do they just show up as one event in the RC dashboard?

https://docs.revenuecat.com/reference/receiptsOn this link, I’ve tried post request with my sample data.But I got this error.{  "code": 7227,  "message": "Content-Type not application/json"}How can I resolve it?Thanks

Hi,I have an iOS App that requires users to log in and an in-app subscription to access to Premium features. Currently all available in-app subscriptions are individual and non-family shareable. I would like to start selling new in-app subscriptions that can be shared between all family members. My App currently does NOT implement any in-app subscription restore capability. In your documentation it says that there’s nothing to be done in our Apps to support subscriptions that are set as Family-shareable in AppStore Connect. My question is: is it required or not to implement the in-app subscriptions restore functionality in my App to enable another family member of the user that made the initial Family-shareable subscription purchase to access to the Premium features of my App?Thanks for your help.

In the process of debugging some other issue (separate post), I removed all my Apple products from my app’s configuration in RevCat. However, the app is still loading these products. I expected the app to get a blank result or some exception when callingawait Purchases.getOfferings();(React Native / Expo app)Is my expectation wrong here? If not, is there some known delay between when I remove the products and when the apps stop getting these back?Thank you!

Hello, We have 3 auto-renewable subscription products setup with a 30 day free introductory offer and we just went live with RevenueCat :) So there is a user who subscribed with the trial and upgraded after a few hours. We received the `PRODUCT_CHANGE` webhook with the correct `new_product_id`. However, we did not receive any webhook afterwards. We expected a `RENEWAL` webhook with the new product id as `product_id` as per the documentation here. Our webhook listener simply listens to all events and then poll the RevenueCat api and update the database at our end for the `product_id` which was sent from the webhook. It is important for our server to be up-to-date as the entitlements are handled by our server. Could someone let me know what can be done in a situation like

Question: Can any errors made on Revcat products possibly cause an app to crash upon initializing?Background story: We created new products for Black Friday and implemented them via Firebase Remote Config. After Black Friday was over, when I switched to our usual old lifetime subscription product via remote config, the purchase screen started crashing. Then I discovered that there was a missing entitlement (or an attachment) for that product and clicked on “attach”- it is interesting that how this product hasn’t been crashing before even though we’ve been using it all along for years.Anyways, after “correcting” the product, the issue was fixed, however, starting from that day, we started getting crashes on app initializing (it either crashes or the “initializing” screen stays forever).Note:  There hasn’t been any updates on the app around that time. 60% of the crashes came from iOS 15 & iPadOS 15.

When i run app of flutter in debug mode then displaying the products and submitted build on testflight and installed it then not displaying the products.

I tested several devices and tried to subscribe. All of them successfully subscribed using Google Play TEST CARD and it worked get subscription information from RevenueCat (offerings, entitlements, date time, etc.).But on the Customers page, all the customer sandboxes don’t show any value including active subscriptions, even though those users got the correct subscription information in the app. 1 I understand revenue will not increase but why is a subscribed user's entitlements also empty?2Is it because I subscribed using TEST CARDS?

I am working on a app which have tinder like functionality. App functionality1- User will have 2 type of plan, ruby and Gold.2- Each plan will have 3 package like 1 month, 6 months and 1 years.3- based on these plan users will get number of likes and super likes for each day.4- Plan will be auto renewed until user cancel the plan manually.5- App is a cross platform (Flutter) . So If user purchase the plan in iOS he should be able to access the benefits in android version as well. Question- 1- As we are managing the number of likes and super likes for the user on our server. So my question is how can we Check if user purchase, upgrade downgrade or cancel the Subscription.  (is there any way revenue cat provide to do this)? 2- If user  have purchased the subscription in iOS using apple account (auto renewable subscription). and then he again try to purchase the subscription in android device how this will get

For IOS, we can create a subscription group with multiple products. For example, say we have a group with two products: Premium Monthly and Premium Yearly. The subscription group makes sure that the user can only have one at a time. Changing from one to another is a crossgrade.How is this supposed to be done with Android? I couldn’t find anything in the Google play console for subscription groups.Is it a correct assumption that if the user purchased Premium Monthly product, they cannot switch to Premium Yearly product in Android account since there is no such thing as subscription groups? They can only cancel their product?And does this mean that we would have to create a screen in our Android app to handle the situation if the user wanted to change from monthly to yearly? My app is react native. Is the functionality to do this in the react native purchases library or should I be using the RevenueCat’s API?

I’m not sure the best place to send feedback regarding the docs, but I’ve been following along and implementing the various SDK’s and noticed a few things that might need to be fixed. https://docs.revenuecat.com/docs/user-ids#provide-app-user-id-after-configuration@NotNull should be changed to @NonNull https://docs.revenuecat.com/docs/configuring-sdk#initializationv6.4

I want to make a simple and reassuring statement about data/privacy in my app’s help screen and I’m wondering if data storage is the same regardless of whether a subscription is purchased or not. Is RevenueCat still collecting and storing data for a user who has not purchased a subscription?Thanks.

I have worked for businesses where all their employees use the same google play account to install apps, how can you setup a subscription so one subscription allows one device rather than pay once and use the same app on 100 devices ?Im sure this question must have been asked before so I’m hoping this can be done.Many thanks

Hi, if I understand the docs wel, we must do as soon as possible when the app starts do a Purchases.setup()And then when we have our own UID (after logging into our backend) we do a Purchases.logIn(our_ID)But when a user is logging out en back in again, another $RCAnonymousID is created and stored on the RC backend. That can add up and genereate a lot of unused $RCAnonymousID’s...or do I something wrong? logging;start the app for the first time.====> APP didMount(): after Purchases.setup(), getAppUserID:  $RCAnonymousID:5cf2ccddfeb64208aca7e1c8a58ab9abhere we do in the app a login into our own backend and recieve our UID for this customer====> RC LOGIN: before Purchases.logIn(id), getAppUserID:  $RCAnonymousID:5cf2ccddfeb64208aca7e1c8a58ab9ab====> RC LOGIN: after Purchases.logIn(id), getAppUserID:  615de0706b15db0ea9eb1555logged in customer goes to the paywall and purchase====> RC PAYWALL: before P

I have been tasked with the above conversion for an existing iOS and Android paid app. Everything is set up in the Rev Cat, App Store and Google Play Store for one annual subscription with 1 week free. My first obstacle is my iOS app is in Objective C and I’m a stranger to Swift (which is used in the excellent walkthrough videos I have found as well as the demo app). I was wondering if any of you had had this issue and, if so, how you approached the problem?Did you bridge Swift view controllers to start up your app or work on translating into Obj C?Thanks in advance.

Do I create different products for Google Play Store and App Store? (for example, weezma_ANDROID and weezma_IOS). Or just one product for both platforms? (weezma).

Hi team. Today I was trying to check my dashboard and all of the API calls were failing. I was also unable to load any info in the app. I was able to trace the problem to my pi hole blocking all of the requests. I’ve had the pi hole installed for a while, so this is a new development. Either they’ve added Revenue Cat to their block list, or the APIs changed to something that gets blocked by them. I’ve already added an exception, so I’m set, but I wanted to let the team know in case you wanted to investigate.

All of the products I created before today are found with this request:await Purchases.getProducts(["white"], type: PurchaseType.inapp);But the requests for the products I added today, say “blue”, are returning empty.I set them up the same way in the Google Play Console: I use the same identifiers in revenuecat.Is there sometimes a delay in availability for new products? There was no delay in the past when I added products.

Hey,We are currently receiving an error fetching Offerings with the RevenueCat SDK on iOS (SDK Version - 3.13.0).From searching and reading the ‘Why are offerings or products empty?’ support document, we have confirmed we are seemingly matching all of the requirements:We have agreed to the latest App Store Paid agreement in App Store Connect. We have created a In-App Purchase Subscription in App Store Connect that is a 1-month auto-renewing subscription. This In-App Purchase Subscription status is marked as ‘Ready to Submit’ in App Store Connect. We have a matching Product created within RevenueCat, and have verified it’s identifier matches the Product ID in App Store Connect. Within RevenueCat, the Product is associated with the correct Entitlement, and the only Offering we have contains 1 Pa

Transfer event is triggered on the webhook on restoring purchase. But sometimes, in the “transferred_to” field, only the revenue cat initiated anonymous id is sent and the user id initiated by my app is missing. I have checked that the user id is being initiated before restore purchases is called to revenue cat sdk. Without the user id that the app has assigned, there is no way to transfer the purchase on my backend and the webhook fails to give the desired result.  Example Event id - “997383F7-913F-4C2F-9987-91E78A514C05” in sandbox environment.  Also, is there a way to hit call revenue cat API from the app to get the Transfer event details, as the webhook may be delayed and the backend needs to change the access level immediately. 

Hello,We have a case where Stripe had a billing error, but after a few retries it managed to charge, however the RC customer panel shows contradictory information: the history reports as cancelled due to the billing error but the entitlements say it will renew.Stripe reports that the subscription will renew. So what is the truth here? 😅   

For simplicity, suppose I'm running a subscription smoothie business only on the App Store. I'd like to set up IAP for weekly/monthly/yearly subscriptions for smoothies. In addition to the smoothies, users can mix-and-match subscriptions for premium upgrades, including fancy straws and glass mugs. With their smoothies some users want one, or the other, or both.Additionally, users can purchase consumable tokens for pretzels.  Users would only subscribe to the premium upgrades of straws and mugs if they got a base subscription  for smoothies. They also may start with a smoothies and upgrade later. It makes little sense for a subscription for a straw or a mug to renew differently from their smoothie subscription. Cancelling their smoothie subscription should cancel any straw & mug subscriptions.How do I structure my packages/entitlements/offerings/products to account for these while keeping it sane? The only way I see it, but seems too compl

Hi there, My App is beeing rejected, because the tests by apple show that on an IPad Emulator the Offerings can’t be loaded… what can i do? I got through App Store Testing before without any problems and the same behaviour. has something changed? Thanks for any help? Cheers

Hi there, I have a question regarding the payment confirmation. I followed the QuickStart for flutter and I have implemented the IAP. I have 3 lifetime products to purchase coins and I have to verify with RevenueCat if my purchase was legit. What would be the best method?  I am following the docs and implement the following logic:if (rcPurchaseSuccess) {  RestAPI.addCoins();}  I’m afraid if a malicious actor calls RestAPI.addCoins(); without any purchases or if something goes wrong with the app connection to my server. It will be problematic scenario. How do I solve that?