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General Questions

Get help with anything related to RevenueCat.

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josia-finaritra-f67446New Member
asked in General Questions
There is an issue with your configuration Playstore

Hi Guys, I’m trying to implement in-app purchase with revenue cat in an existing app that is already in playstore and appstore. But I keep getting this error in Android :none of the products registered in the revenueCat dashboard could be fetched from the play store.It works fine in IOS though.I’ve already put a new app (that contains the Billing on Android manifest) on a closed task  and added tester also, and the app in closed test channel is already available in playstore for the tester, followed the steps in this link :  but it still doesn’t work, Can you guys help me please or do you have any suggestions ? Thanks in advance.

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Ryan Glanz
RevenueCat Staff
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robert-lee-8da7d0New Member
asked in General Questions
Lost user information who purchased.

I've launched a mobile app integrated with Revenuecat in purchase. We have a serious problem because we didn't configured with app id(email, firebase uid) with revenuecat account and also didn't registered revenuecat uid. So once the users removed app after purchase, we lost purchasing information for them. Is there any way to resolve this issue?

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sharif
RevenueCat Staff
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jhonnatan-29b12eNew Member
asked in General Questions
Renewal Error - iOS Sandbox

Hi, I have an App with only one subscription of 3 Months and 7-days of free trial.I made a purchase of that subscription, the free trial expired and the purchase was done.I canceled the subscription, and now I want to try to buy the subscription again, I’m getting an error from RevenueCat.  error: domain: “RevenueCat.ErrorCode” - code: 16. I can’t complete the purchase due this error.I also see this error in RC dashboard.  Does any one idea of what is happening? 

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kaitlin
RevenueCat Staff
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ashish-doubledotts-acd98bNew Member
asked in General Questions
RevenueCat receipts api call response

{code: 7110, message: Internal server error.}

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Ryan Glanz
RevenueCat Staff
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eray-unvanli-59253bNew Member
asked in General Questions
Gift package

Hello, I made a paid membership system for a mobile application. How can different users gift a paid membership for their friends? The duration of the package he will give as a gift will be 1 month or 12 months. I couldn't find your detailed article. I would appreciate it if you could explain it in detail. Im using react-native.

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Hakan K.New Member
asked in General Questions
Error Domain=RevenueCat.BackendErrorCode Code=7110

Hello,I’m getting 7110 error on sandbox environment(IOS and Android) for 10+ hours. I did not change any code.can you inform me about this issue.LOG : Error Domain=RevenueCat.ErrorCode Code=16 "There was an unknown backend error. Internal server error" UserInfo={readable_error_code=UNKNOWN_BACKEND_ERROR, source_function=convertUnsuccessfulResponseToError(), NSUnderlyingError=0x281a50a20 {Error Domain=RevenueCat.BackendErrorCode Code=7110 "Internal server error" UserInfo={rc_backend_error_code=7110, NSLocalizedDescription=Internal server error}}, source_file=RevenueCat/HTTPClient.swift:410, rc_backend_error_code=7110, rc_response_status_code=500, NSLocalizedDescription=There was an unknown backend error. Internal server error} 

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klaus-menning-4ab524New Member
asked in General Questions
Implementing RevenueCat in Android App without using Google Cloud

Hi, does anyone have experience implementing revenuecat without google cloud? Is there any tutorial?I am coming from android.billing 4.0 and don’t need any features based on google cloud.Thank you in advanceKlaus

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kaitlin
RevenueCat Staff
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test-user-a9a42dNew Member
asked in General Questions
react-native-purchases -expo react native application. and i need to know the status of purchase start to end process

currently i,m developing the expo react native application ,when i try to purchase the subscription in ios(react-native-purchase),take sometime to show ios purchase prompt and i need to show the spinner/loader before purchase prompt open and i have no idea,when ios subscription prompt open and close and anyone please sortout this issue? 

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RevenueCat Staff
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abhineet-sharma-a38193New Member
asked in General Questions
Refund issued from google play

In my case, if a user asks for a refund in google play, not asking me from the app, (As user can ask for refund within 2 days of purchase), will that data update accordingly in revenuecat backend. Or will the lifetime access to pro content still be there?

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RevenueCat Staff
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joe-runnaNew Member
asked in General Questions
Purchases not showing in RevenueCat

Hi there,We’ve recently experienced a small number of users who have made a purchase but nothing has comw through to RC.We typically ask our user to press a button which calls the restore purchases button - however this is not working either.I can see the user in RC and they’ve had their custom user ID set from the auth provider or social login, but no event for the purchase.Any idea on what could be going wrong?

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kareem hamdyNew Member
asked in General Questions
periodType in IOS production doesn't detect free trial

Hello. I check this property using (customerInfo.entitlements.active.value.periodType == .intro) which works fine in sandbox, however in production it doesn’t detect the free trial period correctly.  Any thoughts?  Thanks.   Kareem.

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anonimiaMember
asked in General Questions
Expo: How to purchase One time In-App product in revenue cat

I have added in app products in play console and also imported them to revenue cat dashboard, i am also fetching and displaying these products in my app, now i know that there is a method called "Purchases.purchaseProduct" but i dont know how to use it. For Purchases.purchasePackage method we get customerInfo object back on successfull purchase but what do we get or how do we know user successfully bought the product, i can only see  Purchases.purchaseProduct in documentation Here is the documentation that i am referring to Making Purchases

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Michael Fogel
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Jhoan ArangoDedicated Member
asked in General Questions
Getting active Entitlements from an expired subscription iOS

Hello, Any ideas as to why the app will be receiving active entitlements even months after the subscription has expired? Currently I have an app in production, and while going through some of the “Expired” accounts, I noticed that a few of them are still active with the application. I have checked, and double checked, tested the logic of the app and it seems as if it should block the person from using the app and being directed to a subscription page. However, the only reasonable explanation as to why the users are still having access to the app would be if RevenueCat’s SDK is sending back an active entitlement.  I have a method, that each time the app becomes active is called, this method is in charge of verifying that the user has an active subscription each time the app becomes active. Within “checkForActiveSubscription()” I call the “purchaserInfo” to get the latest information from the purchaser as per the instructions on how to check for active subscription on the documents. Side

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jake lynchHelper
asked in General Questions
Granting an entitlement to an email address before account created

Hi there, We would like to grant some email addresses free access to our product. However, we would like to do this before they create an account. Is there a way to set up a customer with an email and an entitlement and then grant them the entitlement on sign up?Best, Jake

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Michael Fogel
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DomKANew Member
asked in General Questions
Usage of App Store IAP and Connect API Keys

Hi, Should I use the same single App Store Connect API Key and In-App Purchase Key for all of my apps (so there will be one App Store Connect API Key and one In-App Purchase Key in Apple Dashboard)?Project A:iOS App AProject B:iOS App BProject C:iOS App Cand so on…If yes, I generated and downloaded the keys from Apple once, but shortly after uploading them into my first RevenueCat project, I deleted them. This app is currently live on App Store Connect, and everything is working as it should. If I revoke the keys I used in this app, generate new ones on Apple, and then replace them in the RevenueCat project, will everything be fine and keep working? Or am I not able to change them now? Of course, I will save these keys this time and use them in every future app that will include in-app purchases.I am new to IAP in apps. It's probably a trivial question, but even after reading the official documentation, I am still unsure about it.

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MarcosC
RevenueCat Staff
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Jerry SeigleNew Member
asked in General Questions
Moving purchases from one system to another

I have older app where users purchase my software using PayPal. Now that I have my app ready for the Apple App Store I am offering in-app-purchases. My question is that I have the email address and transaction numbers of my PayPal users. Is there a way that I can import this into RevenueCat so that my users can continue to use the new software without needing to purchase it again 

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Eoin HamiltonNew Member
asked in General Questions
How do you run product sale reports?

I am attempting to get a number of units of each product we have sold on a daily/weekly/monthly basis but it doesn’t seem to be clear. 

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Adil SakoutHelper
asked in General Questions
Product localization did not change with the Local of the Device

Hey, I’m using RevenueCat with my Flutter Application, the user can change the language between English and French, the product localizatino in already setup in the stores and well configured with RevenueCat, but when the user change the language of the device the product description did not change, any help please ? 

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Pete ChristiansonNew Member
asked in General Questions
Best way to support a single auto-renewable subscription across multiple apps?

I’d like to Bundle 9 of my iOS apps and offer users a monthly subscription to unlock the premium features on all of them as Apple now allows: https://developer.apple.com/documentation/storekit/original_api_for_in-app_purchase/subscriptions_and_offers/offering_a_subscription_across_multiple_appsAll 9 of these apps are currently in separate RC projects in my account.Is there a recommended way to enable this?Other than the article below, I couldn’t find anything about it on the RC blog or help center.Thanks!Pete

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SwipeCoolDanceNew Member
asked in General Questions
Question about Webhook (`Transfer` type)

Hi,We found out that there is no `environment` field in Webhook with `TRANSFER` type.Therefore, we cannot know which environment should handle this eventexample:{  "api_version": "1.0",  "event": {    "app_id": "xxxxxx",    "event_timestamp_ms": 1632420930240,    "id": "xxxxxx",    "store": "APP_STORE",    "transferred_from": [      "xxxxxx"    ],    "transferred_to": [      "ooooooo"    ],    "type": "TRANSFER"  }}Thank you very much

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darius-collene-54a0d0New Member
asked in General Questions
Android com.revenuecat.purchases.hybridcommon.CommonKt.purchasePackage java.lang.NullPointerException

Hello i got a error about com.revenuecat.purchases.hybridcommon.CommonKt.purchasePackage java.lang.NullPointerException. Its working for me but when i check the Play Store Crashlytics i saw the this error. I tried the update version revenuecat 6 but i got still this error. How can i fix that. Can u help me please ? My code is  const initPurchase = async () => {try {let deviceId = await global.deviceID;Purchases.configure({apiKey:Platform.OS === 'ios' ? RevenueCat_API_KEY : RevenueCat_API_Google,appUserID: deviceId,});} catch (e) {console.log(e);}} export const purchase = async product => { try {const { customerInfo } = await Purchases.purchasePackage(product);const { entitlements } = customerInfo; if (typeof entitlements.active[ENTITLEMENT_ID] !== 'undefined') {OneSignal.sendTag('premium', 'true');AsyncStorage.setItem('premium', 'true');store.isPremiumUpdate(true);return customerInfo;} else {return false;}} catch (e) {Alert.alert(global.appName, e.message);return false;}}; 

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sharif
RevenueCat Staff
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spirikleActive Member
asked in General Questions
Flutter- Email attribute issue

I am using the subscriber attributes of the purchase request to know the email id of the user. I am using purchases_flutter: 4.12.0.At the start of my app i call this helper method :await Purchases.setEmail(mail);Here, the mail variable is a String.However, at my backend I am receiving the body as this:" subscriber_attributes: { '$email': [Object] },"Why?

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RevenueCat Staff
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mrackwitzNew Member
asked in General Questions
How to manually grant entitlements to users on dedicated iOS bundle ID in sandbox?

We have a separate bundle ID for internal testing for our iOS app, which we use to test upcoming versions of our app for QA and with beta testers. The bundle ID for this is added as another app to the our RevenueCat production app account.When designating users with premium entitlements, these entitlements are not propagated, so that we have to rely on other measures for testing premium-related functionality. It’d be great though if this same mechanism would also work here.I feel like we might be holding it wrong. How can we fix that? What is the best practice for handling dedicated bundle ID?

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sharif
RevenueCat Staff
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jana-bNew Member
asked in General Questions
Unable to fetch offerings on andoid - is it related to open/closed track review?

Hi,I’m trying to implement subscriptions in my Flutter app. Right now testing on Android.I have configured app store and revenuecat. The revenuecat status store is OK.But in my simulator I get this error (copied from the debug console):Requesting products from the store with identifiers: gs_3999_1y_1w0Products request finished for gs_3999_1y_1w0Retrieved skuDetailsList:😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store. Is this related to app store tracks? In my attempt to solve these issues, I have created Closed and opened testing, but both are still in review. Is this what is causing the issue?Is the issue because I’m using android emulator?I’ve been trying to resolve this for three days now. All the subscriptions are active and the revenuecat status store is OK. Please help!  

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RevenueCat Staff
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tapmaxalfNew Member
asked in General Questions
Android checking subscription status always returns true, even when cancelled

Im testing in play store test mode and i activate the subscription which works fine, but when i cancel the test subscription the entitlement for the user is always returning true. On revenue cat dashboard the subscription is cancelled, so i assume this is a caching thing? If so can someone explain more deeper why it doesn’t shoot a network request to grab the updated sub value?thanks override suspend fun isSubscribed(): Flow<Boolean> = callbackFlow { Purchases.sharedInstance.getCustomerInfo( callback = object : ReceiveCustomerInfoCallback { override fun onError(error: PurchasesError) { Log.e(TAG, "onError: ${error.message}") } override fun onReceived(customerInfo: CustomerInfo) { Log.d(TAG, "onReceived: ${customerInfo.entitlements["Premium"]?.isActive}") trySend((customerInfo.entitlements["Premium"]?.isActive == true)) } } ) awaitClose()}

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