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  • 6,648 Replies
2190 Posts
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EsContsNew Member
asked in SDKs
'StoreProblemError' and 'IneligibleError'

A long time ago we implemented in app purchases in our application through RevenueCat and it was working fine until we got this two issues from users.1)First -errorCode: PurchasesErrorCode.storeProblemError,details: {code: 2, message: There was a problem with the App Store., readable_error_code: STORE_PROBLEM, userCancelled: false, underlyingErrorMessage: An unknown error occurred, readableErrorCode: STORE_PROBLEM},It appears in logs when users are trying to press "subscription buy button".We didn’t touch any implementation of this and configuration in App Store Connect or RevenueCat so it’s just happening for some reasons of App Store?Also, maybe this information will be helpful - previous build was rejected in first attempt because of ‘cannot locate iAP’ after build was approved but in this build appeared this issue. 2)Second - errorCode: PurchasesErrorCode.ineligibleError,details: {code: 18, message: The User is ineligible for that action., underlyingErrorMessage: User is ineligible

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Cameron Napoli
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David HicksNew Member
asked in SDKs
Programmatically set entitlements for one-time purchase or workaround

Our company is working on healthcare educational software that allows users to pay for multiple years via Stripe. While this is not the norm in software, it is somewhat normal with healthcare and educational software. From what I can tell, RevenueCat does not allow entitlement or subscription modification of any kind, nor does it allow manual assignment of entitlements (outside of a one-year promotional entitlement) via the API.Is there any way to programmatically grant/modify a user’s entitlement with RevenueCat, or expire a user’s entitlement via the API?

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cody
RevenueCat Staff
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JaweenNew Member
asked in SDKs
"Receipt is missing" eror during App Review on Flutter iOS

I am trying to submit an update to my Flutter app to Apple, but it has been rejected a few times now.Initially the error was during restorePurchases(), the error was a PlatformException:PlatformException(0, Unknown error., {readable_error_code: UNKNOWN, code: 0, userCancelled: false, underlyingErrorMessage: The receipt is missing., readableErrorCode: UNKNOWN, message: Unknown error.}, null)Following the RevenueCat docs about missing receipts, I asked the reviewer to re-login with their Apple account, but the issue persisted. Then a similar issue occurred when the reviewer saw that they could still purchase the product, and so pressed purchase:PlatformException(9, The receipt is missing., {underlyingErrorMessage: , readableErrorCode: MISSING_RECEIPT_FILE, readable_error_code: MISSING_RECEIPT_FILE, code: 9, message: The receipt is missing.}, null)According to this Apple tech note (outdated?): “The absence of the appStoreReceipt is typical when the application is installed using Xcode or

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cody
RevenueCat Staff
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ANdrew KingdomMember
asked in SDKs
Errors building version 4.12.0 onwards (Xcode 13.2.1 13C100)

Success building iOS RevenueCat Framework 4.11.0 and earlier (Xcode 13.2.1 13C100)Fails with errors building iOS RevenueCat Framework 4.12.0 and after (Xcode 13.2.1 13C100)Reproduction: Empty project (iOS ‘Application’ template) with RevenueCat framework added via File > Add Packages. No additional changes or code.(Xcode 13.2.1 is the final available for MacOS BigSur 11.6.5)Suggestions? Sample errors (see attachment): purchases-ios/Sources/Support/ManageSubscriptionsHelper.swift:37:78: error: converting non-sendable function value to '@MainActor @Sendable (Result<CustomerInfo, BackendError>) -> Void' may introduce data races                                               fetchPolicy: .cachedOrFetched) { result in                                                                              ^ purchases-ios/Sources/Misc/OperationDispatcher.swift:58:47: error: converting function value of type '@MainActor @Sendable () -> Void' to '@convention(block) () -> Void' loses globa

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Fran Tovar
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ThierryBMember
asked in SDKs
Error: The receipt is not valid on Catalyst

Hi,I don’t know why I am getting this error. It was working well before on iOS, except on catalyst.Then I’ve broken all this!Purchase failed. Error Domain=RevenueCat.ErrorCode Code=0 "Unknown error." UserInfo={source_function=purchase(sk2Product:promotionalOffer:completion:), NSUnderlyingError=0x600001be9080 {Error Domain=RevenueCat.ErrorCode Code=8 “The receipt is not valid." UserInfo={source_function=convertUnsuccessfulResponseToError(), Note that after purchasing the product I see a message saying: “You’re all set, your purchase was successful.” Do you have an idea where to look at?I triple checked all keys & config. (bundle id, shared secret, ...) Thanks

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RevenueCat Staff
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Neo WinstonMember
posted in SDKs
Purchase never completes on iOS 16, but works on older versions.

I'm trying to make a purchase using the method below, it prompts me to enter the password, it works fine but the completion block is never called. It seems to be a bug in iOS 16, because in iOS 15 everything works as expected.I'm using this code to make the purchase:               [[RCPurchases sharedPurchases] purchasePackage:obj withCompletion:^(RCStoreTransaction *transaction, RCCustomerInfo *customerInfo, NSError *error, BOOL cancelled) {                                                }]; How do I enable the StoreKit 2 in Objective-C? Maybe it will work using StoreKit 2. Thank you!

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ChaitanyaNew Member
asked in SDKs
Application get's stuck once we get "You are All set" from Apple App store

I have configured the revenue cat react native SDK. The products are configured in the offerings sections and they are getting fetched properly. All good until this moment. Once I clicked Buy now, The popup of Apple login opens up and after adding sandbox user credentials It says “purchase success-full” with “tick” sound on physical Iphone.Once that’s done, I get new popup saying “You are all set  mode:[sandbox””. After dismissing this popup my app freezes. Nothing happens. Even I am not getting the `custmer_info` or `puchase_info` after the successful purchase.Please help  try { Purchases.setDebugLogsEnabled(true); console.log("initiated purchase") // this will execute const purchaseData = await Purchases.purchasePackage(incomingPackage); console.log("purchaseData", purchaseData); // not getting this line console.log("done puchase") // not getting this line } } catch (e) { console.log(JSON.stringify(e, null, 4)) // this also doesn't execute

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MaruMember
asked in SDKs
jcenter dependencies should be replaced

I’m currently unable to create builds in Unity for Android because RC/Gradle fails to resolve its dependencies from jcenter. As jcenter becomes unreliable the more time passes and should not be used anymore, it would be great when you could replace these dependencies as quickly as possible.

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Andy
RevenueCat Staff
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javiernanniHelper
asked in SDKs
Flutter app won't build in iOS due to RevenueCat Pod issue

Hi there! I'm having an issue with RevenueCat + CocoaPods when trying to build my Flutter app in Android Studio. In Android Studio, I get the following error message: Xcode build done.                                           18.0sFailed to build iOS appError output from Xcode build:↳    ** BUILD FAILED **Xcode's output:↳    Writing result bundle at path:        /var/folders/s3/ghl3km215r790k4zktzbs0n00000gn/T/flutter_tools.CdsWMe/flutter_ios_build_temp_diricNjPw/temporary_xcresult_bundle    /Users/javiernanni/StudioProjects/Respirar/ios/Pods/RevenueCat/Sources/LocalReceiptParsing/BasicTypes/AppleReceipt.swift:68:46: error: value of optional type 'String?' must be unwrapped to a value of type 'String'            return (try? self.prettyPrintedJSON) ?? "<null>"                                                 ^    /Users/javiernanni/StudioProjects/Respirar/ios/Pods/RevenueCat/Sources/LocalReceiptParsing/BasicTypes/AppleReceipt.swift:68:46: note: coalesce using '??' to provide a de

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philippe levieuxNew Member
asked in SDKs
Mac Catalyst: App Store review Rejection..

Good morning  Our product fully integrate with RC to handle subscription. We’ve been very happy so far with everything but this rejection yesterday from our Mac Catalyst build from the App Store review team.  Is there something we have missed in our implementation? Is there a special check to see if the receipt is available at launch time and then exit 173 if it doesn't? Would love your expert point of view.. 

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Miguel Carranza
RevenueCat Staff
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KateNew Member
asked in SDKs
readyForPromotedProduct not called

Hi all,I’ve implemented readyForPromotedProduct (former shouldPurchasePromoProduct) method of PurchasesDelegate so that the user can select a promoted subscription straight from the App Store and be redirected to in-app payment sheet.I’m trying to test the implementation using the link as per the documentation:itms-services://?action=purchaseIntent&bundleId=<BUNDLE_ID>&productIdentifier=<SKPRODUCT_ID>The link redirects me to the app, but no payment sheet appears. The console shows me an error:Tried to send purchase intent: <SKPRODUCT_ID> to delegate, delegate does not respond to method paymentQueue:shouldAddStorePayment:forProductBy the way, Purchases.configure has already been called and Purchases.shared.delegate = self set before, I’m basically opening the link with the app already being active. Another method of PurchaseDelegate func purchases(_ purchases: Purchases, receivedUpdated purchaserInfo: RevenueCat.CustomerInfo) is working with no issues. Any idea

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Michael_en_MichielNew Member
asked in SDKs
Same store ID, different App User ID

So we just got an e-mail from a client that states he has a subscription in our app, but when I look into our database, and in RevenueCat, this user does not.However, his wife, who didn’t purchase a subscription, does have a subscription now, both in our database and in RevenueCat.It turns out, that they both have an own Android device, but they share the same PlayStore account.When this person wants to purchase a new subscription, he gets the error message “you already have a subscription”. Which makes sense, as the subscription is tight to the Play Store account.However, I would expect that in this case either:his wife gets the entitlements removed, and he gains it or, they now both have the entitlementsHow could it happen that his wife has a subscription?And how can I make sure he gets the subscription, and his wife not?And, even better, is it even possible to give them both a subscription, using the same Play Store account?Thank you!

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Elif YücelMember
asked in SDKs
await Purchases.syncPurchases(); does not work for other device

Device A- Logged in Google play account (Aplaystoreaccount@gmail.com)- Logged in APP ID (Aappid@gmail.com)Device B- Logged in Google play account (Bplaystoreaccount@gmail.com)- Logged in APP ID (Aappid@gmail.com)  I saw this "await Purchases.syncPurchases();" on the docs and I used it after the subscription renewed, but this method just worked with Device A, I call this method with Device A this it gets the purchase info on google play and then renewing the subscription on Revenuecat.When i call this method "await Purchases.syncPurchases();" with Device B nothing happened, because the entitlement is not active.Why Device A worked perfect but Device B not worked this method "await Purchases.syncPurchases();"?

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cody
RevenueCat Staff
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Elif YücelMember
asked in SDKs
revenuecat sync problem with google play

Why google play purchase working fine but at the revenuecat user subscription does not renew? i asked this question on the community revenuecat, the answer was this: "In that case, I would check with a longer subscription (sometimes, RevenueCat does not catch up with the accelerated schedule of short sandbox subscriptions). This won’t happen in production."But how can I be sure without testing?

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cody
RevenueCat Staff
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Elif YücelMember
asked in SDKs
Google play purchase working fine but at the revenuecat user subscription does not renew

Test user: I get correct data right after the purchase until the first renewal, after that, my monthly subscription is missing in purchaserInfo.entitlements.active even though it is still active in Play Store. Google play purchase working fine but at the revenuecat user subscription not renewing user can use just 5 minute(Test user). Google play renewing but revenuecat not renewing and also nothing happening in the sandbox. I have a consideration about this, I think this is about credential, i check out my credential and In my google play console API ACCESS - under the Credentials, there is info like on the picture. I created Credentials but I can't use them, Is it because of this info, should I configure OAuth consent screen? Please please please help me, i dont know what to do 😢

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Nguyen The PhuongNew Member
asked in SDKs
Flutter - Google Play automatically restores purchases

I using Flutter SDK and have some problems with Google play.for example I have 2 device A and B using the same google play accountI install app and purchase subscription on device A when I install app on device B, Google Play automatically restores purchases (appUserId on device A and B is not the same)So how can I prevent device B automatically restores purchases.  I setup with revenuecat with appUserId like that: Purchases.setup(Constants.googleApiKey, appUserId: userId)When running on device B, I have a log like that: “WARN: ⚠️ allowSharingPlayStoreAccount is set to false and restorePurchases has been called. This will 'alias' any app user id's sharing the same receipt. Are you sure you want to do this? More info here: https://errors.rev.cat/allowsSharingPlayStoreAccount”

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Elif YücelMember
asked in SDKs
Google Play Test time and Revenuecat test time does not match - Google Play test (5 minute) | Revenuecat test (7 minute)

Why Google play test time is 5 minutes but Revenuecat test time is 7 minutes?

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Elif YücelMember
asked in SDKs
await Purchases.restorePurchases() it gives error

"await Purchases.restorePurchases();" it gives this error "allowSharingPlayStoreAccount is set to false and restorePurchases has been called. This will 'alias' any app user id's sharing the same receipt. Are you sure you want to do this? More info here". ****(General - Restore behavior: selected Transfer purchases)****Why this method gives this error?

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mrdHelper
asked in SDKs
WARN: ⚠️ allowSharingAppStoreAccount is set to false and restorePurchases has been called. Are you sure you want to do this?

Im seeing this warning in the logs when I launch my app (iOS integration). I’m not calling Purchases.shared.restorePurchases() in this scenario (added a breakpoint to the line where it is called to verify it is not hit). I haven’t touched or set the allowSharingAppStoreAccount value anywhere so I’m not sure what this warning means, maybe I am doing something wrong with my RevenueCat integration? What could be causing this warning? [Purchases] - DEBUG: ℹ️ applicationDidBecomeActive[Purchases] - DEBUG: ℹ️ CustomerInfo cache is stale, updating from network in foreground.[Purchases] - DEBUG: ℹ️ Offerings cache is stale, updating caches[Purchases] - DEBUG: ℹ️ GetCustomerInfoOperation: Started[Purchases] - DEBUG: ℹ️ There are no requests currently running, starting request GET subscribers/$RCAnonymousID%3A96F13EE4-CC53-4E78-A6A4-3BB161B05772[Purchases] - DEBUG: ℹ️ API request started: GET /v1/subscribers/$RCAnonymousID:96F13EE4-CC53-4E78-A6A4-3BB161B05772[Purchases] - WARN: ⚠️ allowSharingAp

2052
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KwakNew Member
asked in SDKs
This test purchase was cancelled because it was not acknowledged.

I integrated Revenuecat successfully in my Flutter App. When I make a test purchase from the app it gives the following terminal error: D/[Purchases] - DEBUG(18782): 💰 kw_100_1y_1 - SkuDetails: {"productId":"kw_100_1y_1",etc...}D/AudioTrack(18782): correcting timestamp time for pause, currentTimeNanos: 4563963963773 < limitNs: 4573594802304 < mStartNs: 4573694802304D/[Purchases] - DEBUG(18782): ℹ️ Found 0 unsynced attributes for App User ID: 3oTDvlvRsiuuuuuuuuuuuuI/System.out(18782): (HTTPLog)-Static: isSBSettingEnabled falseI/System.out(18782): (HTTPLog)-Static: isSBSettingEnabled falseD/AudioTrack(18782): correcting timestamp time for pause, currentTimeNanos: 4563963963773 < limitNs: 4573594802304 < mStartNs: 4573694802304W/AudioTrack(18782): getTimestamp() location moved from kernel to serverW/[Purchases] - WARN(18782): ⚠️ Unable to start a network connection due to a network configuration issue: https://api.revenuecat.com/v1/receiptsD/[Purchases] - DEBUG(18782): ℹ️ API

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GuidoMember
asked in SDKs
Getting an expired entitlement, but also ITEM_ALREADY_OWNED when trying to purchase

I'm testing on a physical android device, and have behavior I can not explain:I purchase a subscription The subscription is automatically stopped after 5 minutes I then try to purchase it again but I get errorcode ITEM_ALREADY_OWNEDI can close the app and try again, but still get the error codeIf I refresh with the login method, the problem is still present, I am no longer entitledIs there some kind of server - timing issue going on here?After some (?) time I am able to purchase a subscription again, unsure when things are matching up again.Or maybe there is there a problem with me checking the validity? C# code:ExpirationDate = ToDateTime(entitlement.ExpirationDate);private DateTime ToDateTime(Java.Util.Date date)        {            var baseValue = new DateTime(1970, 1, 1, 0, 0, 0, DateTimeKind.Utc);            return baseValue.AddMilliseconds(date.Time);        }

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Miguel Carranza
RevenueCat Staff
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GuidoMember
asked in SDKs
Why is MissingReceiptFileError thrown as an exception?

Not having receipts is a valid situation (If I use a blank account / device)To me it seems like this situation should not throw an exception. The fact that RC throws this error caught me a little off guard becausethe getting started code samples do not handle this error as I was testing on a physical device that had previously been used for testing (and thus did not throw this error) and did not see this error until later.

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JohnnyNew Member
asked in SDKs
EntitlementInfo `isActive` returns true even if subscription has expired

As shown in the image, the time that I captured the photos has already passed the `expireationDate`However the `isActive` still returns true Can somebody help? I’m using Xcode 14 Beta 3, iOS 16.1, latest version of RevenueCat

2052
Miguel Carranza
RevenueCat Staff
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AliyouNew Member
asked in SDKs
problem with purchase

I purchase a package with flutter and its done in google play, but failed to sync data with revenuecat after this.purchases_flutter: ^4.3.0 CustomerInfo customerInfo = await Purchases .purchasePackage(package); W/[Purchases] - WARN(24709): ⚠️ Unable to start a network connection due to a network configuration issue: https://api.revenuecat.com/v1/receiptsD/[Purchases] - DEBUG(24709): ℹ️ API request started: POST /receiptsD/[Purchases] - DEBUG(24709): ℹ️ API request completed with status: POST /receipts 503E/[Purchases] - ERROR(24709): 🤖‼️ There was a credentials issue. Check the underlying error for more details.

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Miguel Carranza
RevenueCat Staff
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Elif YücelMember
asked in SDKs
Subscription gets deactivated after first renewal in Sandbox (Flutter/PlayStore)

Test user: I get correct data right after the purchase until the first renewal, after that, my monthly subscription is missing in purchaserInfo.entitlements.active even though it is still active in Play Store. Please anyone help me

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Miguel Carranza
RevenueCat Staff

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