Get Help

Hello, I’m currently setting up the `Paywalls` feature and so far is coming along really nice. However, I can’t find a way to ship different versions of the Paywall for different countries. For example, I’d like to show a set of features (that the subscription would unlock) different in the United States vs the rest of the World. Is this something possible? I think as of now, the only way is creating a different offering and run an experiment, however I’m already running another experiment. Thank you in advance!

I checked the status page, it doesn’t mention any issues, but all the MacOS sandbox subscription and purchase keep failing: "There was a problem with the App Store. This could also indicate the purchase dialog was cancelled." The same code was still working yesterday, now they all stopped working suddenly, is that the issue from Revenuecat or Apple?  Anyone has the same problem? 

Upon reading the documentation and the various integrations and features that it offers, it is not very clear to me if this is primarily a wrapper for interacting with the stores (Google Play/App Store), or if this is a whole other platform that I would have to manually configure and add products.Related questions:- where do I get the money from in-app products sold via this SDK? (the app stores or this platform?)- how are products managed? (directly from the app stores, or synced with this platform, or manually?)I would like to have a better overview before I get started with investing a lot of time coding this SDK into my app (I am evaluating the perspectives for migrating from another cordova plugin which had some complicated breaking changes that involve a lot of refactoring as well)

Hi Everyone,I was monitoring the RC Dashboard and saw a user make a purchase. Everything appeared normal. Firebase UID was the app_user_id, and the firestore database user record was updated correctly.After about 5 minutes, I saw the app_user_id had changed to "Anna441994!", and a document had been created in the database under that uid.I have opened a support ticket for this, but wanted t see if anyone else had seen this and if this is a hack by some desperado.I’m concerned it may be the latter.I have attached screen grabs of the data i’m seeing.CheersMichaelC

After an apple subscription has expired, the iOS user can go to subscriptions and resubscribe there in the OS without going into the application directly. This usually takes a few seconds to complete, since immediately after resubscribe when going into the application the customerInfo() still does not show any active entitlement until after about ~30s.During those 30s the application will show a subscribe screen. What happens if the user tries to make another purchase in the app during those 30s (either same product or a different one)? Will they get double charged and how would the developer know?I am not sure if this is the same situation on Android yet.

I have been following the instructions here https://docs.revenuecat.com/docs/creating-play-service-credentials and downloaded the the .json file in step 2. I am attempting to “Enter the Credentials JSON in RevenueCat” in step 4, though I’m concerned I’m doing it wrong.  The UI seems to expect a single line of text, and the .json that Google Cloud generates is quite large.  If this is the proper way to use Revenue Cat, this is janky as all hell. Anyway, I have taken the .json contents into a plain text editor, joined all lines, and removed all spaces (as per recommendations in other community posts), but when I attempt to upload the .json, I see this error message:  (Image reads: “The provided Google Service Account credentials JSON is invalid.”) This seems to be an immediate failure (many community posts seem to involve long wait times for credentials to become active or something).  There is no help for figuring out if I’m adding the json contents incorrectly, or if so, what’s wrong f

Hello, I am getting the following crash regarding purchases I have upgraded to Google BillingClient 6.0.1 and 'com.revenuecat.purchases:purchases:7.0.0' Any advice

I would like to redirect the user in the App upon a successful purchase.```const purchaseResult = await Purchases.purchaseStoreProduct({product: productToBuy});```How/where would I call this redirect?

I use expo 49.0.18 and 7.3.0 react-native-purchases.I building my project with eas.I got an error when uploading my aab to the PlayStore, about the Play Billing version 4.0.0 that is not supported anymore. I don’t really understand how can I upgrade this dependency  

How can I get raw data about my receipts?

Hello, I followed guide for configuring RevenueCat in Google Play Console but I can't send the test notification. I have this error in Play Console: "Make sure you've entered the topic name in the correct format, that you've configured Google Cloud correctly, and that you have the required permissions".I've waited more than 48 hours but nothing changed; when I click on "Submit test notification" in Play Console, the POST returns: "The caller does not have permission" and HTTP status 403.I've seen and double checked the really useful checklist but didn't found the problem, could you please help me?Thanks

Should I use the main app’s bundle identifier, or should I create a new app in revenue cat in the same project with the watchkitapp identifier?

I see the following error log in Logcat, checked the links provided in the log, and checked and tried almost all of the related links posted by RevenueCat and community members.Tested interal and closed testing versions on the real devices.But no luck, Please help. (I am using React Native) Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There’s a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.More information: https://rev.cat/why-are-offerings-empty, message=’There is an issue with your configuration. Check the underlying error for more details.’)  

Hey,How to filter all users on RC with status SUBSCRIPTION_PAUSED ?Thanks

I have a configured offer on Google Play with a 33 percent discount, and indeed, I receive the discounted value in the introPhase, but the number 33 does not come through anywhere. I had to calculate it, but I wouldn't want to do that. Is there any way to obtain the percentage of the discount being applied?

Hello,I had to update the SDK to v4.0.0 after Google Play updated their library and now I get the following error from Cordova:> Task :app:checkDebugAarMetadata FAILED Any suggestions how to solve this?

apple, I can receive notification of renewal, but there is no notification of unsubscription

Not directly related to RevenueCat, but is there a way to make the monthly introductory offer expire in less than 7 days in the StoreKitConfiguration? I have subscription renewal rate set to “Any Renewal Every 30 Seconds” but 30 seconds go by and nothing seems to update. I did, at one point, change monthly to 30 seconds, and the subscription canceled, but it seems that the introductory offer was still in effect. Any way to get around this?

We have a premium product which we already offer a free trial period on, which auto-subscribes for a year at the end of the trial period.We are hoping to set up an “open day” for the app where our paywall is dropped for a day (or a small number of days). The logic is that all users will get the full experience of our premium app and not have the barrier of entering their card details. Does anyone have experience of implementing this (or something similar)? 

Hi there!Is there a way to change the app icon in the RevenueCat dashboard? One of the products that I am a collaborator does show an app icon, but the other project does not (even though it is published to both iOS and Android stores).Any help would be greatly appreciated! Thanks!

Hello! Unfortunately I tested my lifetime IAP with my sandbox user and now I can’t get rid of it.When I get the customerInfo, it always becomes active, so I can’t test my app without active purchase.I tried to delete my revenueCat customer from the sandbox, but nothing happened, and the customer is still there. Is there a solution to disable/delete lifetime in-app-purchase?thanks,Peter

Hi all,I have completed, I believe, the integration of Flutter development with RevenueCat. My app has it’s own user system. I have the following questions:When the app user X make subscription, the payment is make by AppleID?  If the payment is make by AppleID, when the app user Y login and try to make the subscription using the same AppleID, what will happen? Will all the app users login to the device with a same AppleID get the subscription? If I want all app users who login to the device with a same AppleID to get the same subscription, what should I do? Thank you

Assume I have montlhly and annual subscriptions that unlock some features. I want to charge some users more for the same subscription based on some user data. What would be a good setup for this to work with both app stores? Basically one user could pay more for the exact same features as another user. 

None of the graphs show me this data. I want to see what percentage of our users who begin trials convert to paying users when their trials expire. Where can I find this information? 

I want to add footnote text to PaywallView in Swiftui to comply with App Store Guidelines like shown in this blog:- https://www.revenuecat.com/blog/engineering/schedule-2-section-3-8-b. What is the recommended way to do it?