Get Help

I have two monthly subscriptions, everything set up well. Purchasing work well. issue is  I am trying to subscribe to two cards using sandbox account, then everything works well but checking the subscription status becomes false for card 1 and true for card 2. Please see the codeTracking the status of card 1 and card 2 in my HomeView(earlier) then passing it to my Premium_View. The isSub_b_card1 and isSub_b_card2 are Bendable vars.HomeView: PremiumCard_ListView PremiumCard_ListView - If the No subscriptions. Show BusinessCard_Offers_View to get subscription for the specific Card.

They all seem pretty similar. Is there one or two that stand out above the rest?Adjust AppsFlyer Branch Singular SplitMetrics Acquire

Hi, I just started looking into RevenueCat and had a question regarding the Paywall feature.Is there a way to set event handlers to the paywall so that we can detectUser cancelled Purchase Successful ErrorWe currently have analytics around these events and would like to retain the behavior. We can migrate our existing paywall to use the purchase API directly. However, Paywall seems to provide an easy way for us to experiment with different designs..etc. This should be relatively easy to implement. Can it be added?

Hi all,This whole morning I am looking for something, that I think is very simple and needed for everyone, but I am unable to find it. I cannot believe it is not there so it surely is my fault but searching on this forum, in the docs, google… nothing. I am looking for the localized display names of the subscriptions that my users buy from both iOS and Android.I want to call the API, not using the SDK, and in with this call I can get lots and lots of information by calling the subscriber ID. But it does not give me the end user product tite, display name however you want to call it of the, in this case while testing in sandbox, iOS subscription. It does give me the SKU. So I thought...OK, seems that I need to do an extra call myself with the SKU to fetch the localized display name. Not possible, so it seems.Is there are RevenueCat guru online that can tell me how to access the localized display name of subscripti

Hi, I just released an app with an Experiment (A/B test) to compare two different pricing levels. Before release, I had forgotten to add a Free Trial phase to the subscriptions of test A, so I added them now.App Store Connect seems to have applied the change immediately, because when I open the paywall and press “Continue” and the system purchase appears, I see the trial phase there. But the paywall (I’m using the new paywalls provided by RevenueCat) does not reflect the change (yet), even after restarting the app several times to update the cache.Is there anything I need to do to update the paywall to reflect the addition of the Trial Phase? And if not, how long do changes like this take to be reflected by the RevenueCat paywall?

I want to give a couple of people (testers) free access to the paid subscription features of my app. I see that I can do this with Promotionals, granting an entitlement to an existing customer. However, there are no non-customers listed in my app (which seems reasonable) so I’m supposing I have to get my testers to buy a one month subscription (for example), to get them into revenue cat, then grant them the promotional entitlement. Seems a bit backward but fine if that’s the best way to do it. 

When I submit my iOS app for App Review, they are able to verify a purchase, but when they want to verify an expired purchase, it keeps failing with an error. In return they keep sending me a message about including the in-App Purchase API which I haven’t included in the version they are testing. I was thinking about adding it to a new version but I’m unsure about something. The user makes the initial purchase via RevenueCat and it’s successful. Later on the user wants to check on that purchase because either it’s expired or they want to cancel it, but using the code below, there is an error. Instead of showing an error, I present the in-App Purchase API(example below), and the user cancels/updates a purchase through there, will RevenueCat be notified via the Apple Server to Server notification settings

I have two subscriptions and two RevenueCat paywalls are attached for each subscription. Now i want to show the paywall for each product in my .sheet () modifier passing the entitlement and offerings in SwiftUI.can i do achieve through this.presentPaywallIfNeeded(requiredEntitlementIdentifier: "", offering: Offering(identifier: "", serverDescription: "", availablePackages: []))

Hello! While testing my RC integration in React Native, I noticed that my call to Purchases.getCustomerInfo is retrieving different data for customerInfo.entitlements.all for the same user across my iOS and Android emulators. I do know that Android has some emulator issues but the call isn’t failing or anything.Initially I thought maybe getCustomerInfo is specific to the platform it’s being called on, but I’m actually seeing the same Stripe entitlements in customerInfo?.entitlements?.all on both platforms. It’s really just on Android that I’m not seeing the iOS entitlements that I see on iOS. I confirmed that both responses have the same originalAppUserId. This is introducing issues in my backend because I’m setting subscriptions as inactive in my database if they’re not present when sending this entitlements response to my backend which I’m using as the source of truth. i.e., in this case, my Android response isn’t seeing the iOS entitlements

Hi team,I am a developer, and I use APIs to build the Lite connectors that transfer the data from the source to the data warehouse. Currently, we are unable to build a lite connector for a client of RevenueCat due to an incomplete list of endpoint use cases in the V2 version. Can you give an ETA on when you can finish the complete documentation update? When can you sunset the V1 version and its use cases?It will help us to plan our project.FIY: I am also interested in testing your beta releases. Please let me know if I can help you test your beta features.TIA!

Sorry for my english first.Hello,Im making an android/ios application.It has only consumable(Non-subscriptable) items like 100 gems, 500 gemsAnd i would record it on db, to check user’s in-game item purchasement.But, i cant find a way to validate revenuecat transcation_id in server-side.I’m now sending transaction_id after restore via REST API to my server.But If, the endpoint might be exposed, Hackers can send any id via API and server can’t validate it.Can i know the solution of it.

I have been able to identify previous paid users in the iOS version of my Capacitor App using AppTransaction.shared in a  Capacitor plugin I wrote. It works well. I able to keep my previous paid users free and offer subscriptions to new users only.In Android, I understand one can query past purchases using BillingClient.queryPurchases()? Is it possible using the Revenucat Capacitor Purchase Plugin to access this value with Revenuecat?  Currently I identify new users using Firebase Remote Config and “first_user” date, but this is not always accurate when a user updates their device or deletes the App. 

Can we expect a release for the Unity SDK near the iOS/Android release, or will it come later?

I’m developing an app with a feature (that involves a request to the backend) that I would like to allow all new users 10 free uses of. After those 10 uses are used, the user would need to subscribe to a monthly subscription that confers unlimited usage. I’ve tried implementing this by keeping track of this on the backend based on the app user id, but it appears that while I can validate whether a given app user id has subscribed to a paid plan, there is no way to prevent the client from faking an app user id (i.e. by reinstalling the app or by directly talking to the backend API with randomly generated app user ids) to seem like a new user and replenishing their 10 uses. Is there a way to get a stable (anonymized?) app store ID that persists across re-installs?Another approach I’ve considered is making the 10 uses opt-in by requiring the user to start a free trial--but from my research it appears that on the App Store trials can only be time-limited? I’m not sure how

Hello RevenueCat Community,I'm reaching out for assistance with an issue we're encountering in the integration of RevenueCat and Firebase within our Cordova app, which operates on both iOS and Android platforms.We have set up accounts on Firebase, Google Analytics, and RevenueCat. The integration process has been initiated in RevenueCat, and we have successfully installed the Firebase Cordova plugin as well as the RevenueCat Firebase extension. Despite this, we're facing a challenge: purchase events tracked by RevenueCat are not appearing in our Firebase analytics.Has anyone else encountered a similar issue? Any insights or guidance on how to ensure that these purchase events are properly communicated and logged in Firebase would be greatly appreciated. We are looking for any advice or best practices to troubleshoot this problem.Thank you in advance for your help! 

Hello,We are currently utilizing RevenueCat for payment processing within our Flutter application, and overall, it has been operating smoothly. We've referred to the documentation available at https://www.revenuecat.com/docs/making-purchases for the implementation of the purchase process.However, we have encountered an issue where some iOS users, despite successfully purchasing a subscription, experience a discrepancy in the subscription status. Immediately after the purchase process, the isActive property in entitlements is returned as true, indicating that the billing process has been completed successfully. However, upon restarting the app, we are unable to retrieve the purchase status, and the Customer History only displays "First seen using the app" and "Last opened the app."We suspect that there may be a misalignment in the subscription status between the app's environment and RevenueCat, specifically for iOS users. This issue is occurring in the productio

If you are receiving ProductNotAvailableForPurchaseError even after the subscriptions are active in Google Play and RevenueCat, try to create new subscriptions which are in format [subsription]:[base-plan], import these products to RevenueCat and update the product codes in your app.This solved my issue after migration to the new RevenueCat SDK.

Hello, I’m new to using RevenueCat. I’m trying to use Paywalls Footer. How to change the background color of the Footer? I mean the “white” color that displayed over the whole footer. I can’t find option for it!

Looking to integrate paywalls in React Native SDK: https://www.revenuecat.com/docs/paywalls#react-native-beta-installation Am I wrong or is the docs missing for react native displaying the paywall using the SDK?

I want to build a subscription management page in my flutter application, where users can see their current plan and can choose to upgrade or downgrade the subscription.What i do not understand is the following scenario:User with id x, logs into my app for this first time and purchases a subscription. On my backend server he will be marked with a subscription with the help of webhooks. Then he logs into another store account(google/apple) then the one used to make the purchase and he logs into the app with the same user x which currently has a sub on my server. He goes to the subscription management page and sees his current plan as active and wants to upgrade to a higher tier plan. From my understanding he will have no problem upgrading to a higher tier plan, but this will not be an upgrade it will be a purchase with the new account. So he will have a subscription active on the first store account for which he still pays and another active on the new store account for

This is on iOS only. I had a version of my app that only had one-time purchases for the “pro” features access. I made some major updates and transitioned to subscriptions, but decided to honor any previous lifetime purchases in the new version, while no longer offering that particular product for future users. In RC I’m achieving this by using the same entitlement but my current offering no longer includes the old product.The problem is that occasionally I see a new transaction in RC dashboard where the customer info shows they made a previous purchase of the old pro product, followed by them making a purchase of the current product and an entry that says a new alias for them was created. My assumption is that the user is either re-installing or maybe using a new device? In my app, ideally I’d like to avoid this by checking if a user has the old product entitlement already, even if they’ve deleted and reinstalled or switched to a different device. I do have a “Restore” button

I'm new to RevenueCat. I've successfully integrated the SDK for our app's in-app subscription. We have added offers to the subscription, but in the subscription options, we are only seeing the base plan and not the offers. Can you please assist with this? 

I am experiencing this error when I initialize  products. in flutter using Revenuecat. i don’t know how to resolve it it.   W/BillingClient( 4521): getBillingConfig() failed. Response code: 2E/[Purchases] - ERROR( 4521): 🤖‼️ Billing is unavailable. App is in foreground. Won't retry.E/[Purchases] - ERROR( 4521): 🤖‼️ Error getting billing config - DebugMessage: An internal error occurred.. ErrorCode: SERVICE_UNAVAILABLE.2E/[Purchases] - ERROR( 4521): 🤖‼️ PurchasesError(code=StoreProblemError, underlyingErrorMessage=Error getting billing config - DebugMessage: An internal error occurred.. ErrorCode: SERVICE_UNAVAILABLE., message='There was a problem with the store.')E/[Purchases] - ERROR( 4521): 😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There are no products registered in the RevenueCat dashboard for your offerings. If you don't want to use the offerings system, you can safely ignore th

In my app I have a button for managing sunscription. When this button is clicked the management url is taken from the customer info object and if the user is on the same platform(ios or android) as the subscription, then the app store or google play is opened. If the user is on ios, and the subscription was purchased on android, then the google play subscriptions page is opened in vebview.The problem is when the user is on android and the subscription was made on ios, the vebiew that opens takes the user to an itunes page where it says download apple music. I have 2 questions:Is there a way for a user to manage his subscription that was purchased from an ios device, on an android device? (the management url does not work) If it is not possible what would be the best way to manage this scenario?

Hi there!Have somebody experienced this? Is there a way around it?What happens is: user is presented with a paywall (through an experiment) user go the iOS settings/subscriptions and then change their subscription, effectively choosing the cheapest option (since they can see all in app purchases there)Is this normal? Is there a way around it, to prevent the user from changing their originally presented offer through the A/B experiment?Thanks!