For customer P7JhJ9xGhJeZq1zhrxRptq52Kmb2, I am trying to determine when to remove extra entitlements.
The EXPIRATION event seems to have triggered exactly 3 days after when renewal would have happened. Which is what I expect since grace period i set at 3 days.
But the RC dashboard seems to show that there is still time until expiration. Maybe this matches the “Grace period ends” timestamp 1707470032885 on the BILLING_ISSUE event.
So should entitlement be removed now when I’ve received the EXPIRATION event, or later when grace period ends?
Best answer by wes_clarkView original