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Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

184 Posts
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184 Posts

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Dani WaxmanNew Member

asked in Dashboard & Tools

User still showing as on trial after trial period

I have a customer who signed up for a 7 day trial on 12/20/2021. This is listed correctly in the Customer History in the Customer report. In the same customer report it shows “Trial converts on 2021-12-29”. Why would a 7 day trial go 9 days? In the customer history there is no activity other then :First seen using the app (also on 12/20/2021) Started a trial (12/20/2021) Last opened the app (in last day)Looking at the event data for the Started a trial event the expiration (which should be the conversion) is listed correctly as 1640639521296 which is 12/27/21 - 7 days after trial started.

1 year ago

Jake ShelleyNew Member

asked in Dashboard & Tools

How to handle cancellation, then quick uncancellation?

Hello! In the documentation, you mention that the cancellation webhook may be delayed up to 2 hours, but the rest of the webhooks typically deliver within 5-60 seconds.Let’s say that a user cancels a subscription, but then reenables it before the cancellation webhook gets sent. In that case, what types of webhooks would I get and in what order would they be in?e.g.would a cancel → resub result in a renewal → cancellation? Or does RC not send the Renewal, since as far is it knows the sub is still active?

1 year ago

LuffyNew Member

asked in Dashboard & Tools

How to configure Tip Jar In App Purchase with Offers on iOS

I am building a Tip jar in my App which I have configured as a Consumable In App Purchase (IAP) on App Store Connect.At present I have added those consumable IAP as products in my Revenue Cat dashboard with associated product IDAfter going through the docs as well as online tutorials most of them focus on Subscriptions which should be packaged as offers.Even the API that I am using to fetch the products in my app points me in the direction to use offers instead.So I am a bit confused, should I be using offers with each IAP being a separate offer ? or should I continue using my current setup of 3 products with no offers & entitlement ?

1 year ago

lertsekNew Member

asked in Dashboard & Tools

How to calculate churn from the transaction data in S3?

The documentation includes sample queries for revenue, active trials, and active subscriptions but there are no sample query for churn. How to determine churn as shown in charts? And how to determine the active subscriptions per day that shows a deduction when a user unsubscribes?

1 year ago

ShervinNew Member

asked in Dashboard & Tools

How to determine the date from 13 digit number timestamp from customer data

We exported all our customer data from the revenue cat customer tab. However under the sections first_seen_at, first_purchase, trial_start_at, etc it lists 13 digit numbers such as 1638562638000. How would we go about converting these timestamps into the date of the day?

1 year ago

aumioNew Member

asked in Dashboard & Tools

AB experiment favoring variants with actual renewal data?

Hi there, we’ve been running an experiment with two different annual prices for over a month now:Variation A: $12/mth and $50/year Variation B: $12/mth and $60/yearWe noticed the following behavior:The test has always been close, but slightly favoring Variation B for the first 4 weeks Then after the first month was over and the first set of monthly subscriptions were renewing / churning the test completely shifted towards favoring Variation ASo now we are wondering what happened and whether we’d need to wait for 11 months more and once the annual subscriptions start to renew, the picture would look completely different again.How confident can we be that these results are reliable and we should get rid of Variant B now?Also is it possible to get some more insights into the breakdown of the collected data for the tests? Since those tests are very important and the prediction model is somewhat of a black box, it would be very nice to see how many monthly vs annual subscriptions were start

1 year ago

Hieu DinhNew Member

asked in Dashboard & Tools

Why Revenue Cat shows I have customer even my app is not published

I’m integrating Revenue Cat to my app, the new version isn’t published on the App Store yet. However, the dashboard shows that I have new customers. Can someone explains this? Thanks

1 year ago

StasNew Member

asked in Dashboard & Tools

Can't find the "App Store configuration section"

Hi!The docs (https://docs.revenuecat.com/docs/apple-server-notifications) mention the step “Scroll to the App Store configuration section, and copy the entire URL provided under Apple Server Notification URL [in the RevenueCat dashboard]”. However, I don’t see that section at all. Is there anything I can do to make this section show up?

1 year ago

JoshuaNew Member

asked in Dashboard & Tools

How to delete product with transactions?

When I try and delete a product it says “There are transactions in the system using this product.”I’m not sure how to find and remove these transactions. I’m on the free Revenuecat tier at the moment. Do I need to upgrade?

1 year ago

FloNew Member

asked in Dashboard & Tools

How do I check if all payloads are successfully sent to Adjust?

Hey there, I would like to know how to check if all payloads are successfully sent to Adjust?I can see on the individual customer level, but would like to check if all payloads are successfully sent to debug a data discrepancy issue. Thanks!

1 year ago

Connor FreemanNew Member

asked in Dashboard & Tools

Why does the Active Subscriptions Chart reflect the total of actives and cancelled in the chart tooltip and summary table below? This overstates actives by including cancelleds in that sum.

Why does the Active Subscriptions Chart reflect the total of actives, billing_issue, cancelled, cancelled_trial, free_trial and intro_period in the chart tooltip and summary table below? This overstates the active subscriptions count.The actual active subscriptions count can only be found by exporting customer lists and pivoting or filtering for ‘active’ status.Shouldn’t the tooltip and table filter for active status as well? So as not to overstate active subscriptions.

1 year ago

JoeAllenNew Member

asked in Dashboard & Tools

EspenNew Member

asked in Dashboard & Tools

How can I get the data from an experiment?

Hi,I recently ran an experiment to test a 3-day vs. a 7-day trial. I would like to see some numbers that are currently missing from the report (like trial conversion rate), so I’m wondering if there is any way to export the data from an experiment?Thanks in advance!

1 year ago

Étienne TremblayNew Member

asked in Dashboard & Tools

How can Active Subscriptions be calculated from Transactions data?

I am unable to replicate the Active Subscriptions number from the dashboard chart.From the transactions data obtained through the ETL exports, I have tried the SQL example found here, as well as variations of it, but the result always differs from what’s in the chart.What are the calculation details for Active Subscriptions?

1 year ago

Develop and FixHelper

asked in Dashboard & Tools

Why the MRR discrepancy between overview and charts?

Hi folks,We launched our first mobile app with subscriptions recently, and I’ve been keeping an eye the RevenueCat summary and reports to see how we’re doing. But I’m a little confused about how MRR is calculated, and which number to use for daily reporting.First, I’ve noticed that the MRR number in “Overview” is lower than the current MRR in the MRR chart. In our case, MRR in Overview is currently 6.5% lower than the latest MRR shown in Charts. Is there a reason these numbers don’t agree?Second, your older docs talk about MRR being calculated over a 28-day period, but the current docs no longer say this, and ARR is described as being MRR * 12. Our numbers in Charts confirm this: MRR = ARR * 12. So is MRR now calculated over a period of 365/12=30.42 days? Or is MRR fixed to a whole number of days (maybe 30?) and ARR is just a bit imprecise?Thanks for clarifying!-Abe

1 year ago

DaveNew Member

posted in Dashboard & Tools

Analytics: Average days of subscriber retention before voluntary churn

Is there a way in revenue cat to see how long (days, weeks, months) an users are premium paid subscribers before they voluntarily churn? Ideally this would be a cohort chart. I see there is a cohort chart, but I am trying to see this in days. On average how many days before someone churns. Is there already a way to see that that I am missing?

1 year ago

aumioNew Member

asked in Dashboard & Tools

AB results wrong?

We currently have an AB test running, but the results seem confusing. The tests shows the following numbers: Variant A has an annual price of $49.99 and Variant B $59.99. From this, it seems more intuitive to me that Variant A is outperforming because the price of B is only 20% higher than A’s, but there are more than double the amount of active subscriptions in Variant A. Yet, the results section suggests:“Based on our most recent run of the model, at 1 years, there is a 67% chance that Variant B has a higher LTV.”Can you explain to me where this result comes from? Maybe there’s just a lack of additional data in the dashboard that would show the real reason, but with the data available, it seems very off for us. Thanks

1 year ago

LenaNew Member

asked in Dashboard & Tools

Chart showing the number of renewed subscriptions

Is there any chart that shows the number of renewed subscriptions per month? I know that I can see the renewal revenue and the total number of active subscriptions, but I am trying to find a way to also find out about the number of renewals.Thanks!

1 year ago

AlannaNew Member

asked in Dashboard & Tools

Exporting data on a per transaction basis (by user ID, date, amount paid, etc.)

I’m trying to export transaction data on a per transaction basis, rather than per user. I’m using a Customer List to do this.For example, I’d like each row to be a transaction by date (user ID, purchase date, amount paid, product name, etc.), whereas the current export shows each row as a single customer.

1 year ago

Uri

asked in Dashboard & Tools

Expected Revene Chart

Is there a way to define a report (list) or a chart that shows the expected revenue in some time period?For example, I can get a report of all the current active customers with a positive auto renew intent, which are expected to renew next month. However I’d like to calculate also the expected revenue of those customers, based on the current status of auto-renew. Is that possible? Thanks

1 year ago

Uri

posted in Dashboard & Tools

Charts - Missing Intro / Promotional Conversion Chart

I think it’d would be nice to have a chart about intro price period conversion to the full price subscription, just like free trial conversion to paid subscription. Is there a way to get this data from the platform? Thanks.

1 year ago

AudiomackNew Member

asked in Dashboard & Tools

Eligible Conversions in New UI

I want to calculate the trial conversion rate with data in the new UI. In the old UI, I took the ratio of total trial conversions to Eligible Trial conversion. I cannot seem to find their analogs. Where should I be looking?

1 year ago

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