Dashboard & Tools
Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.
- 200 Posts
- 395 Replies
2 active subscriptions if subscription was transfered from one user to another
Hei there.I am a bit confused by the number of active subscriptions in the dashboard.There are currently 7 active subscribers, but the dashboard shows 8.It seams that this is because one of the subscribers got their subscription transfered from another subscriber.(Probably because the user logged out from his account and restored the subscription anonimously)I would expect that there are currently only 7 active subscriptions, and not 8, as the subscription was transfered from one user to another.Is this just a bug in the dashboard or are there now really 8 active subscriptions or am I just misunderstanding something? Note: What I am actually trying to do is to refund everybody that purchased the subscription as we are still in a beta test and those user accidentally did the subscription. I was able to refund 7 users, but the dashboard shows that there are 8 active subscription. Thats why I am confused… Thanks,Felix
ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings.
I have followed the instructions as in docs and my revenue account is connected to Google Play service. I have configured the product, entitlements and offer for my product. When I try to integrate the application, it gives an error message.- ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings.I have configured the product, offer and entitlement as described in the documents. How to troubleshoot this problem?
$displayName and $email attributes not showing up on Customer dashboard
Hi, I updated the $displayName and $email user attributes using the REST API for all my users. However when I go to the customer view on the dashboard those two fields are displaying empty text fields (screenshot below). I also used the REST API to GET the latest user info and the response says that the attributes have been set (snippet of response below). How do I get this data to show up on the Customer dashboard? This info is vital to our customer support team.
How To Reconcile the New Customers Data
Hi Everyone,I just started using revenue cat for my project, yesterday I migrated my old user data and total customers at the end of the day was around 4 thousand, but in the morning I saw a surge in new customers by 700, though my active subsscriptions and active trials count was the same. Does revenue cat takes time to process some receipts and add the customers later on ? Is there any way I can find out which customers were added during a given time window/ daily basis?
Why is the country shown as "unknown" in charts?
As can be seen in the screenshot attached, some of the “trial start”s are listed as “unknown” in the country breakdown. We didn’t have that issue before, suddenly it started on March 3rd. We didn’t had a new release or a change in the IAPs etc. The thing is, when a trial is converted to a subscription the country data is available again in the “Active Subscription” charts. How can I fix that?I appreciate any help,Thanks in advance
'New Customers' on dashboard is much higher than expected
I am in the process of implementing the RevenueCat SDK and everything seems to be working well, except I am seeing 30+ ‘New Customers’ displayed on my dashboard. Only I am using any version of the app with the SDK implemented, and I have only been testing with two accounts. If I visit the ‘customers’ area, I only see the two expected Sandbox accounts and nothing else.Why is the New Customers count on the dashboard out of sync with the Customers reports, and why would it be so unexpectedly high?Update: I am currently testing logging in and out of different accounts (my accounts, not Apple IDs) and restoring transactions (resulting in transfer events). I see anonymous RC accounts being created in the webhook event. Presumably that is the reason for the count increasing? Am I doing something wrong to generate so many anonymous accounts?
Can't find user in customer list, but it exists in RevenueCat
Hi,I’m debugging an issue with my billing integration and want to look into customer data in RevenueCat. In my setup I have individual builds (and application ids) for development, staging and production and am currently testing a sandbox purchase for a non-consumable product on iOS.Now I’m trying to find a specific user, but the Customer List doesn’t show the user. I know that the user exists, since I can get it from the api and could find it by manually editing the https://app.revenuecat.com/customers/… url.The “Find Customer” search box also does not give me the user.How can I view all customers in the Customer List?Thanks,Thomas
Data for the experiment is not available for almost 3 weeks
Hi,I started my experiment on January 20. Both variants have successfully converted users from 3-day trials. However, after almost 3 weeks (on February 7), I didn’t see any results for the experiment. Instead of it, I see the message “Data for this experiment will be available in 24 hours”. Questions:How do I know if my experiment is running successfully and I’m not wasting my time by looking at placeholders for several weeks? Why does RevenueCat say that the data will be available in 24 hours if this is never true? I’m running my third experiment and data was available in 1-3 weeks. What are the minimum criteria for data to be available? E.g., at least three converted users / purchases? Are there any plans to show how the LTV is calculated for each variant? Any clarifications on my questions would be greatly appreciated.
Store filter in some Charts do not work
In Charts, the Store filter with the value of “Play Store” does not seem to work for some of the charts.In particular, in both the “Initial Conversion” and the “Trial Conversions” charts. When I fliter by Store for either Play Store or App Store, all of the New Customer values stay the same.When I use the Subscription Retention chart and filter by Play Store, all of the data is zereod out.
Inaccurate Install and Active Users displayed on Dashboard
The total installs and active users displayed on my RevenueCat dashboard overview are way off. I believe it’s at least double the amount of installs, and I would guess the active users count is also around double.It’s been like this for almost a year now, I just haven’t decided to report this until now.Is RevenueCat counting anonymous ids as a user as well? I’ve checked in my code and I'm positive that I'm just identifying the user once when authenticating.Am I the only one experiencing this? Current SDK:react-native-purchases – 3.2.0
Access exported Data through API or REST
We want to integrate some of the dashboard/customer List data of revenue cat into our overall business KPI dashboard (using Klipfolio for this). So far the only way we found to export the data is through manually downloading the csv files through the “export buttons” on the Dashboard/Customer Lists. Now I am wondering. Is there a way to access the same data via an API or have them automatically exported/send to a certain email address?This would help us a lot in integrating the data from RevenueCat as single source of truth into our business. Thanks for any help or suggestions on how to make this work
No email attribute provided by RevenueCat for Android subscriptions (iOS works fine)
Hi team RevenueCat. We’re facing an issue where RevenueCat provides no email attribute for any subscribers using Android (iOS works fine). Our app is built with Flutter. Are we missing something? With best regards,Romano
MRR vs MTR
The Revenue Cat pricing plan references MTR: e.g. “Free up to $10k MTR / Plans based on Monthly Tracked Revenue (MTR)”But in the Overview / View Sandbox Data page, there is a metric, MRR (Monthly Recurring Revenue).What is the difference between MRR and MTR?Where can we find MRR for our account?Thanks.
Cannot "Attach" a Product to an Offering
I am configuring Offerings in RC to be sold via IAP. Using app logic I will display one of these Offerings to sell to the user. To set this up I have configured three Offering ID’s: “Lifetime” “50_off” “Annual_Subscription”. Next I set up three products in App Store (iOS) and 3 products in Play Store (Google). In the RC Dashboard when I Attach the 50_off Product to the 50_off Offering it works for Google but fails to attach the App store product. After attaching the App Store product I can refresh the Offerings page and see that I now have 2 Products attached to the 50_off Offering but clicking the 2-Product link shows me that only the Google product is attached, not the Apple product that I just tried to attach. Is the UI broken? Can you help me debug? This seems to be working differently than maybe a month ago!
Attributes show wtith delay in user's dashboard
Hello,I have found out that attributes (like ip, adjustId) etc are shown with a delay in the user’s dashboard.I didn’t manage to understand how long this delay is or it needs a new app session to be updated. Is this true only for the dashboard or it influences the events send to integrations as well? Thank you.
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