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Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 307 Posts
  • 682 Replies
307 Posts
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pancake-0fa6ceNewcomer
asked in Dashboard & Tools
API or customize Overview dashboard?

Hi, I check the RevenueCat overview and charts pages many times per day, they’re my primary way of tracking my app’s revenue and leading indicators. However, there are important numbers that I have to jump through hoops to access, particularly today’s “New Trial” starts, and total revenue/proceeds for the current month. Both are available in Charts, but I have to dig, and the New Trial data isn’t updated often enough for me, so I end up using the old Activity screen to get an up to date count of today’s trial starts.  I’d rather not have to do so much manual work to pull this data and keep a dashboard updated. Is there a way to access this data via API, or do I need to set up some sort of scraping tool? Or are there any updates planned to let us customize the Overview dashboard for our needs? I would love to be able to replace the MRR module with one of the values that’s actually useful to me; since most of my customers purchase an annual subscription, the MRR value is useless. And I d

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joan-cardona
RevenueCat Staff
2 months ago
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Jared-SHNew Member
asked in Dashboard & Tools
Is there a way to assign a $ value to a users who have a grant of entitlement?

Let’s say customers can pay for our product via the following methods:D2C Mobile apps - customer pays via Apple/Google, RC entitlement  Web app - customer pays via Stripe, RC entitlement  External Ecom Upsell Customer adds our product as an upsell on a different platform — customer pays via other platform, RC entitlement  For the External Econ Upsell group, we would be able to see the grant of entitlement, cool, but is there a way to assign a dollar value to those customers so they can be seen in the charts?  

3
sharif
RevenueCat Staff
2 months ago
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will-menzies-1be6a3New Member
asked in Dashboard & Tools
'New Customers'

Hey,On the RC dashboard, there is a card labeled 'New Customers' and it has a figure in it, this figure changes from day to day but I would like to see how this number changes over time on a chart. I cannot see anywhere in the charts section that will show me this?Cheers,Will

2
C
2 months ago
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jgarcia123New Member
asked in Dashboard & Tools
Transfer and grant subs - Google Play

Hello, I've tried to transfer a subscription made through the Google Play Store, but after a few hours, the sub (for the second account) wasn't active, and the first one was still "keeping" the sub in our system, even though it was transferred on RevenueCat. What could've gone wrong? On the same (or not) subject, I was wondering if there's a way of granting subscriptions through RC if the user ID isn't displayed (it's "anonymous"). 

2
J
2 months ago
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tammy-jessie-e7e65bNew Member
asked in Dashboard & Tools
New Customers

Does the New Customers represent the number of app downloads?  If so, is there a way to get a list of customers that download the app, but did not sign up? 

1
sharif
RevenueCat Staff
2 months ago
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tammy-jessie-e7e65bNew Member
asked in Dashboard & Tools
New Customers Question

Does the New Customers represent the number of app downloads?  If so, is there a way to get a list of customers that download the app, but did not sign up? 

2
T
2 months ago
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jaseNew Member
asked in Dashboard & Tools
Sandbox user weirdness

I am testing the purchase flow for the Play StoreI can make test purchase subscriptions and verify the entitlements through RC.I can see the transactions in the Play Store console, and in the Recent Sandbox Transactions list on the RC Overview page, but if I go to the Customers page, there is only one user in the premade Sandbox list, where the user has 1 App User Id (it’s an anonymous one)I made a new list of users where “Made Sandbox Purchase” is false, and can see a different user there, with 1 App User IdIn the Recent Sandbox Transactions list, I can see two users with unique anonymous App User IDs (i.e. there is no crossover or sharing with the App User Ids above) and with transactions.These users aren’t appearing on the Customer page in any list. The transactions have occurred over around a 5 hour period. Should any caching not have been cleared by now? A separate but possibly related problem - for the users who do appear on the Customer page, I’ve tried searching for a google tr

3
J
2 months ago
J
JoshuaNew Member
asked in Dashboard & Tools
How to delete product with transactions?

When I try and delete a product it says “There are transactions in the system using this product.”I’m not sure how to find and remove these transactions. I’m on the free Revenuecat tier at the moment. Do I need to upgrade? 

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M
2 months ago
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eva-hoefer-cbd20eNew Member
asked in Dashboard & Tools
Which users are included in experiments?

Hi everyone, I would love to get your help around the audience in experiments!When creating a new experiment, I have no way of setting a “new user” or “first seen” rule like in other experiment tools.I’m running a pricing experiment and I’m confused - the number of users included don’t seem to match new users (too many users in the experiment), and I’m struggling to match them to daily active users.Could you share who is included in the experiment (only new, only existing, both) and is a paywall view required in order to be included or not?And also:If it’s new users - how is new defined?If it’s not new - is there a way to only focus on new users?Would love to get your help on this!

1
jeffrey_bunn
RevenueCat Staff
2 months ago
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berkay-can-077576New Member
asked in Dashboard & Tools
How to get vendor number when Apple's Payments and Financial reports page inactive

How to get vendor number because doc suggests Payments and Financial Reports section and the page is unavailable right now:https://appstoreconnect.apple.com/itc/payments_and_financial_reports/#/ 

2
joan-cardona
RevenueCat Staff
2 months ago
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fitbeeNew Member
asked in Dashboard & Tools
Finding customers who used an App Store subscription offer code

Hi,How do I find customers who used a subscription offer code via the RevenueCat dashboard? I found this article: https://www.revenuecat.com/blog/engineering/create-and-track-offer-codes-ios-app/ but it seems like it would require implementing a web hook and tracking it manually. Thanks,Yi

3
sharif
RevenueCat Staff
2 months ago
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W1D1New Member
asked in Dashboard & Tools
is there a setting for a week start day?

Dear all, when looking at graphs – RC starts weeks on sundays. Is there a setting to control that and switch to monday — as it causes discrepancies in our data throughout other services. Thanks a lot. 

11
G
2 months ago
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zulfadhliNew Member
asked in Dashboard & Tools
Filter customer by package type

Hi,How do I filter customers by package type such as Monthly, Yearly and Lifetime? Thank youzulfadhli

1
wes_clark
RevenueCat Staff
2 months ago
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chris-kelly-522765New Member
asked in Dashboard & Tools
Cannot generate In App Purchase Key

I am unable to create an In App Purchase Key that meets the validation requirements of RevenueCat. I am following these instructions: https://www.revenuecat.com/docs/service-credentials/itunesconnect-app-specific-shared-secret/in-app-purchase-key-configuration Similar to this thread, I have suddenly notified that my In App Purchase Key is no longer valid (despite being valid for the past few months without any alternation this end) I am hitting multiple issues when attempting to (re)generate the key. (1) When I visit AppStoreConnect → Users and Access → Integrations its missing the sidebar (when compared to the RC docomentation). (2) The documentation doesn’t indicate which level of access is needed when generating the key. I’ve assumed “developer”? I see some people in this thread mention it should be App Manager, but the RC staff member suggests it does not matter.    (3) The generated key is the wrong format according to RC. It says it must start with SubscriptKey_xxxx.p8 but the do

10
C
2 months ago
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addyNew Member
asked in Dashboard & Tools
None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

help how do i fix this error “  [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).  ”  here are my configurations  

21
M
3 months ago
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mr.johnNew Member
asked in Dashboard & Tools
How to add 2 annual products to Annual package in an offering?

Maybe I didn’t fully understand the purpose of packages in offerings. I would like to have one offering, with 1 package, which contains 2 different products. Both should have annual renewal, but are linked to different entitlements, since one gives full access, and one only reduced (read-only). How to do this? When I try to add a second product, the first one is replaced.Do I have to create 2 offerings? I cannot have another package with “Annual” identifier...

3
ricsantos
3 months ago
Y
yasudaNew Member
asked in Dashboard & Tools
About "Other" in Segment>platform

When I try to view the CVR for iOS and Android on the conversion to paying chart screen, I set the Segment to platform. However, some users are categorized under "Other" instead of iOS or Android, and I am unable to know the exact percentage. Our app is only released on iOS and Android, so what kind of users are included in this "Other" category?

1
joan-cardona
RevenueCat Staff
3 months ago
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andrew-nielson-b51a02New Member
asked in Dashboard & Tools
Both Apple's Subscription Key ID and Private Key must be provided ERROR

I’m getting the following error when trying to add an iOS app. I’ve filled out all the fields in the “New App Store app” section and followed several different guides, however, I’m running into this error every time. The only thing I can think of is I just set up everything on App Store Connect and I’m waiting for approval. Has anybody else ran into this issue?

1
joan-cardona
RevenueCat Staff
3 months ago
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scott-flear-c4c300New Member
asked in Dashboard & Tools
No hard paywall?

We use react native and want a hard paywall.  The issue is a user does the onboarding flow > sees paywall > can swipe down or press “x” and it goes. Even if a user goes off the app then back on, the paywall won’t pop up again.  Is revenuecat paywalls only worth doing for freemium business models? If so this should be highlighted upfront. 

6
J
3 months ago
claus-lysholm-a1b7f0
claus-lysholm-a1b7f0New Member
asked in Dashboard & Tools
Could not validate inappproducts and monetization API permissions

Permissions to call subscriptions API is checked as validated, but not the other two.I have gone over the configuration for the service account several times, following your documentation instructions, but never the less I’m stuck. I have also waited several days before refreshing the status again, but it’s the same. I simply don’t know what else to do know except reaching out to you.I’m creating an app for Android with package name biz.codepower.echonotes and RevenueCat App ID app4742cd71c6.

8
A
3 months ago
Peter Keefe
Peter KeefeNew Member
posted in Dashboard & Tools
Feature Request: Compare Data to Previous Range in Charts

It would be GREAT if we could easily compare the current data to the previous range. For example, when I’m looking at this year’s revenue chart, I want to see how that compares to last year’s revenue. Or if I’m looking at the last 28 days of new subscriptions, I want to know how does that compare to the previous 28 days? This is pretty easily done with line charts, by adding another line with less opacity or a different color, but I understand it might not as easy to implement with other chart types or segmented charts. 

1
joan-cardona
RevenueCat Staff
3 months ago
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nurdin-mwanileloNew Member
asked in Dashboard & Tools
RevenueCat not displaying iOS paid subscriptions in the Customer Dashboard

Hello Everyone!.I've implemented RevenueCat's subscription functionality in both my Android and iOS apps.The Customer Dashboard in RevenueCat is currently showing the paid subscription information for my Android users accurately. However, it's not displaying any paid subscriptions for my iOS users. I have verified that the paid subscriptions are working correctly for iOS users through the App Store and on their iPhones. The issue solely lies in the RevenueCat Customer Dashboard not showing the paid subscription information for iOS users. Has anyone faced a similar issue or have any suggestions on how to resolve this problem? Your advice and insights would be greatly appreciated! Thank you in advance!

2
O
3 months ago
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Gravy DeveloperMember
asked in Dashboard & Tools
setAttributes don't show in Sandbox Dashboard, even after actions taken

I am successfully setting the user’s attributes in my RN app with setAttributes, however, they do not show in the dashboard. I’ve waited over 3+ hours at this point. I’ve put the app in the background, and quit/re-started, but they still do not show in the dashboard. I also invalidatePurchaserInfoCache in our dev environment. What is needed to get this to work?

1
U
3 months ago
tobysola1
tobysola1Active Member
asked in Dashboard & Tools
Does RC Paywall handle discounted first year?

I’m interested in setting up two introductory offers. First, the user will get 7 days free, then the user will get a discounted first year (e.g. $50), then the user gets charged the full price for the second year (e.g. $100). Pretty sure I can set all this up in Apple and Google. Will RC’s Paywalls handle this with variables? For example, will RC detect if the user is eligible for either/both the intro offers (e.g. a free week and a discounted first year) and display the correct pricing via variables on the paywall? As far as I can see, I don’t see variables that handle different prices for different years. I only see one price. Does RC variables handle this multiple intro offers scenario? Like, using variables, can I get the paywall to say something like “$50 for first year, then $100 per year after that”? Or does RC just display the discounted first year, and it’s up to Apple to display that the second year will go up in price during Apple’s checkout process? 

2
tobysola1
3 months ago
tobysola1
tobysola1Active Member
asked in Dashboard & Tools
Local Currency & Currency Symbols

When designing a RC Paywall, if I use a variable like {{ total_price_and_per_month }} will the dollar sign always be used, or will people in other countries see the price in their currency, with their currency symbol? 

3
tobysola1
3 months ago

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