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Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

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PeterNew Member

asked in Dashboard & Tools

Why does event data not match API data?

ContextFor subscriptions, we have bothA Node.js webhook that updates subscription info for a user in our database. iOS code fetching the latest purchase info with the revenue cat API. This code checks the user’s expiration date on start up. Ideally, we can remove the iOS code and just rely on the webhook, but this is not acceptable as explained below... ProblemIt seems that the event data have incorrect subscription expiration dates. In contrast, the API is giving us the right date. We saw this issue while looking at the dashboard events.This user’s last received a “PRODUCT_CHANGE” event. They switched from a monthly to annual subscription using a promotion code, giving them a month trial ending on Sep 12, 2021. This event instead had "expiration_at_ms": 1628876655000, which is Aug 13, 2021. Also, the event didn’t have any promotion code data. However, the API gave us the correct date of Sep 12, 2021. The customer’s entitlements section also has the correct date, noting “Trial converts

1 year ago

ryanRevenueCat Staff

posted in Dashboard & Tools

GregNew Member

asked in Dashboard & Tools

MRR higher than revenue

Hello, In the recent months, I notice on my main dashboard that my MRR is higher than my revenue (last 28 days).How does that work? I thought MRR should never be higher than monthly revenue.Cheers!

1 year ago

Matthieu RouifNew Member

asked in Dashboard & Tools

Retention Charts

Hello,I am using “active subscriptions” segmented by the first purchase month to look at blended retention (all product duration). I find it very convenient. What I realized recently is that if you compare:yearly retention chart active subscription chart filtered yearly and segmented by first purchase monthYou get a different result. In particular, the yearly retention chart initial value for a cohort is around 10% higher than the active subscription chart initial value. I am trying to understand why.

10 months ago

jazmineRevenueCat Staff

posted in Dashboard & Tools

Integrations currency

We report the USD equivalent of all revenue events for our integrations computed from that day's conversion rate.

1 year ago

D1palliNew Member

asked in Dashboard & Tools

Customer details display

Hello,I can see active users on the front dashboard during my sandbox testing. I filled up all the details. We are testing using SWIFTUI and iOS 15.1 on a physical device. However, when I look into details I am not able to see the details. Please elaborate on this.

1 year ago

1Question DevNew Member

asked in Dashboard & Tools

Can't Add Multiple Monthly Offerings ?

4 months ago

ryanRevenueCat Staff

posted in Dashboard & Tools

RevenueCat dashboard latency

How often is data updated in the RevenueCat dashboard? Latency of data in the RevenueCat dashboard depends on what you're viewing and how you've set up your app. We can break down the data into three categories:Transactions Charts and metrics Customer ListsTransactions in RevenueCat are new purchases and renewals (including free trials). Transactions will be shown in real-time - this includes the Customer History timelines. For data points other than transactions, things like billing issues detected, auto-renew status changes, etc., will be automatically detected by RevenueCat every few hours, but can be sped up to near real-time by enabling platform server-notifications.Charts and metrics are continuously computed in batches from a snapshot of the transactions and activity at that point in time. As soon as the calculation finishes, is starts again. The computation takes a couple hours to run - so you should expect that level of latency in the charts.Pro tip: Hover over the chart toolt

1 year ago

ThomasMember

asked in Dashboard & Tools

Can't find user in customer list, but it exists in RevenueCat

Hi,I’m debugging an issue with my billing integration and want to look into customer data in RevenueCat. In my setup I have individual builds (and application ids) for development, staging and production and am currently testing a sandbox purchase for a non-consumable product on iOS.Now I’m trying to find a specific user, but the Customer List doesn’t show the user. I know that the user exists, since I can get it from the api and could find it by manually editing the https://app.revenuecat.com/customers/… url.The “Find Customer” search box also does not give me the user.How can I view all customers in the Customer List?Thanks,Thomas

1 year ago

AlannaNew Member

asked in Dashboard & Tools

Exporting data on a per transaction basis (by user ID, date, amount paid, etc.)

I’m trying to export transaction data on a per transaction basis, rather than per user. I’m using a Customer List to do this.For example, I’d like each row to be a transaction by date (user ID, purchase date, amount paid, product name, etc.), whereas the current export shows each row as a single customer.

1 year ago

Chloé CarpentierHelper

asked in Dashboard & Tools

How to delete an offering ?

The first offering I have added was a mistake, how to delete it ?

9 months ago

KristenMember

asked in Dashboard & Tools

On Overview What Does the Metric New Customers Mean?

Hello,Trying to create a document for our team to pull data and could not find any details on what ‘New Customers’ mean on the Overview, please advise.

1 year ago

justanotherdevNew Member

asked in Dashboard & Tools

What event does FTE(free trial end) triggers?

We’re getting a sudden influx of cancellation webhook calls after we introduce a new pricing model.It has 7-days free trial period and then monthly subscription.What events should be triggered given this user story:User starts a free trial Free trial ends after a week User chooses not to go on with the planI think events trigger like the following: `INITIAL_PURCHASE` → `CANCELLATION`. Is it correct? If FTE does not trigger `CANCELLATION` event, we can’t explain cancellation increase. Additional Question:Also in revenue cat charts, do active subscription contains trial users? Or active subscription chart and active trial chart are not related to each other?

1 year ago

Hieu DinhNew Member

asked in Dashboard & Tools

Why Revenue Cat shows I have customer even my app is not published

I’m integrating Revenue Cat to my app, the new version isn’t published on the App Store yet. However, the dashboard shows that I have new customers. Can someone explains this? Thanks

1 year ago

MarcosNew Member

asked in Dashboard & Tools

How to get a list of subscription events within a given period of time?

Hey all! I’m researching different ways to do our next feature and I have some doubts about if RevenueCat can handle the following use case: We want to build a cashback feature with certain rules based on the app usage of the user in a given period of time. To be able to do that we need to know all the payments received in a given period of time to be able to calculate the amount of money to cashback and to whom.Is there a way to easily do that with RevenueCat? An example flow that might be enough: Every first of the month, we can download a .csv file with a list of events occurred in a given period (past month) including: userId - amount ($) - event (renewal/initial_purchase) - timestamp - duration (monthly, annual) - productId

29 days ago

Patrick WozniakNew Member

asked in Dashboard & Tools

Dashboard Customers Overview Delay

Hello,we are just integrated revenue in our staging environment to test with sandbox users (iOS) and we are experiencing some delay in the dashboard. It takes several hours til our users are visible in the customers list of the dashboard. Is this normal? Does it have something to do with the missing forwarding of the apple push notification as described here? We were actually going to do this at a later step, but if it means the data arrives faster..Best regards,Patrick W.

1 year ago

Erdem SenolNew Member

asked in Dashboard & Tools

Charts dashboard rest API endpoints foe developers

You currently do not have analytics endpoints for developers. Do you have plans to add some endpoints for analytics data similar to your Chats dashboard in the future?

9 months ago

Lee HoworkoNew Member

asked in Dashboard & Tools

Potential UI bug with purchase transfers

I am testing out purchases on iOS in the Sandbox, which means I’m triggering a lot of purchase transfers between users. I see a new event being shown in the UI of the user that had the purchases transferred to, it says> Got their purchases transferred from another user That looks fine, but if you click into that event and look at the user that the purchases came from, it also says> Got their purchases transferred from another user Shouldn’t it say> Got their purchases transferred _to_ another user

1 year ago

Jake ShelleyNew Member

asked in Dashboard & Tools

How to handle cancellation, then quick uncancellation?

Hello! In the documentation, you mention that the cancellation webhook may be delayed up to 2 hours, but the rest of the webhooks typically deliver within 5-60 seconds.Let’s say that a user cancels a subscription, but then reenables it before the cancellation webhook gets sent. In that case, what types of webhooks would I get and in what order would they be in?e.g.would a cancel → resub result in a renewal → cancellation? Or does RC not send the Renewal, since as far is it knows the sub is still active?

1 year ago

renchapNew Member

asked in Dashboard & Tools

Is there an API to get dashboard statictics?

Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,

9 months ago

Joe LiNew Member

asked in Dashboard & Tools

Can't update the 'Stripe Webhook Secret' field

Hello guys, I’m trying to update the “Stripe Webhook Secret” field but the dashboard doesn’t seem to be saving it. What am I doing wrong? Thanks in advance!

1 year ago

Loredo SolaHelper

asked in Dashboard & Tools

Cannot "Attach" a Product to an Offering

I am configuring Offerings in RC to be sold via IAP. Using app logic I will display one of these Offerings to sell to the user. To set this up I have configured three Offering ID’s: “Lifetime” “50_off” “Annual_Subscription”. Next I set up three products in App Store (iOS) and 3 products in Play Store (Google). In the RC Dashboard when I Attach the 50_off Product to the 50_off Offering it works for Google but fails to attach the App store product. After attaching the App Store product I can refresh the Offerings page and see that I now have 2 Products attached to the 50_off Offering but clicking the 2-Product link shows me that only the Google product is attached, not the Apple product that I just tried to attach. Is the UI broken? Can you help me debug? This seems to be working differently than maybe a month ago!

1 year ago

tomaszNew Member

asked in Dashboard & Tools

Can't toggle sandbox on when setting up webhooks

Hey there. Is it possible to access webhooks in sandbox env? The sandbox toggle can’t be activated for some reason. Have anyone experienced it? Cheers Tomasz

1 year ago

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