Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 198 Posts
  • 392 Replies

198 Posts

T
twestrickHelper
asked in Dashboard & Tools

Cleaning up customers from Google's & Apple's automated tests

I am wondering how do others handle cleaning up customers that are created when Google and Apple run their automated tests during a new app version’s approval process. They definitely skew the dashboard numbers in RevenueCat.My app is using a defined App User Id so I am thinking of exporting all customers and deleting all customers with an Anonymous App User ID (starting with “$RCAnonymousID:”).Thoughts? Any issues with deleting customers with an Anonymous App User ID?

4
T
5 months ago
A
Armando JimenezMember
asked in Dashboard & Tools

Double "New Customers" since July 15

Hi, I released a new version of my apps on July 14. Since July 15, RC is reporting double the new users (500 - 600), but the play console and apple connect is showing the same average users I get this days (200 - 300), I don’t know from where is RC reporting double. I did not change anything in my app logic or upgraded the sdk. 

4
tina
RevenueCat Staff
10 months ago
A
amsdamsgramActive Member
asked in Dashboard & Tools

New retention chart with user maturity

Hi, I just came across this article talking about the new segmentation support for the retention charts and also the consideration of user maturity now.I’m a little bit confused about the last point.From my understanding, it means that in the retention chart you don’t consider anymore that a user will renew until it has actually renewed, am I correct? When I look at a retention chart without any segment, it seems like you’re still considering that a user will renew unless it cancels its subscription:Retention chart for the last 90 days​​​​​​On the other hand, when I add a segment like country still for the last 90 days, I do only see the retention of the past 2 months, and no projection for the current month.Retention chart with a segment For me, the data dilemma you’re talking about in your article is occurring no matter if we add a segment or not. Would you have an explanation about these two different behaviors? Thank you,

4
A
9 months ago
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MaksHNew Member
asked in Dashboard & Tools

Country and other data disappeared from Customer Details

I noticed that fields like User country, Last seen app version, Last seen platform and several others recently disappeared from Customer Details page.Any reason for this?Any way to get it back?Saved me a lot of time and effort

4
H
RevenueCat Staff
1 month ago
U
UlyssesAlvesDedicated Member
posted in Dashboard & Tools

RevenueCat Dashboard not showing user attributes.

I would like to report a possible bug found on RevenueCat dashboard, like I wrote recently on another thread which is marked as resolved, even though the bug still persists:I am using this code to update user name and email, but the changes don’t show up on Customer Profile page for this user on RevenueCat dashboard.Purchases.setDisplayName(“John Doe”);Purchases.setEmail(“john@doe.com”); @goleary confirmed the bug also occurs in his project, and gave more information:Same here, I’m setting attributes via the REST API, and they show up when I hit the subscriber status endpoint, but they do not show up in the RevenueCat dashboard. Here’s a link to the other, related discussion:  

4
U
9 months ago
rohovdmytro
rohovdmytroNew Member
asked in Dashboard & Tools

Revenue Report in Android in Regards to User Taxes

The revenue amount reported by RevenueCat did not equal the amount I expect, so I want to update my mental model. What am I missing? I’ve set the price to 24.99 USD. The Mr. Google set the price across the globe accordingly. The list price in Germany is 28.99 EUR including 19% VAT. So the price shown to user is 28.99 EUR. The 5.51 is deducted as a VAT. Then there was a purchase.  List Price: OK Tax: 4.63… Weird, that it’s not 5.51 as stated about, but… Okay. Estimated Revenue: OK. This is how what I expect to get after setting the price to 24.99 USD and deducting 15% Google’s share. It’s not exactly 85%, and I guess that’s because of conversions from USD to EUR. Bacause this is fine: What looks really, really out of scope is this: I’m seeing a List Price with the User’s country tax. And the revenue which is reported by Revenue Cat for this transaction is this: 24.714 USD.(I’ve double checked the receipt id, it is the proper transaction). The questionsIs that the List Price I’m seeing i

4
rohovdmytro
8 months ago
K
Karl HeupelNew Member
asked in Dashboard & Tools

Problems iwrh dashboard graphs

The Graphs report no revenue and no new trials since more than 24 hrs.We do have both though.System status shows everything green which it obviously isn’t  CheersKarl

4
Jens
RevenueCat Staff
11 months ago
A
addyNew Member
asked in Dashboard & Tools

None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

help how do i fix this error “  [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).  ”  here are my configurations  

4
kaitlin
RevenueCat Staff
3 months ago
J
jeanne-2b2c08New Member
asked in Dashboard & Tools

Scheduled Data Export -

Hi there, I’m having trouble trying to match data from the scheduled csv exports to the data as displayed on revenueCat dashboard. Can someone please assist? I’m not sure where I’m going wrong with my querying. For instance, to count actives and actives lost for the month, I count the distinct user id grouped by start date, then for lost I group by unsubscribe_detected_at instead. However, my metrics do not match what is on the dashboard. I’m off by a few hundreds sometimes.

3
Michael Fogel
RevenueCat Staff
17 days ago
M
MarcosNew Member
asked in Dashboard & Tools

How to get a list of subscription events within a given period of time?

Hey all! I’m researching different ways to do our next feature and I have some doubts about if RevenueCat can handle the following use case: We want to build a cashback feature with certain rules based on the app usage of the user in a given period of time. To be able to do that we need to know all the payments received in a given period of time to be able to calculate the amount of money to cashback and to whom.Is there a way to easily do that with RevenueCat? An example flow that might be enough: Every first of the month, we can download a .csv file with a list of events occurred in a given period (past month) including: userId - amount ($) - event (renewal/initial_purchase) - timestamp - duration (monthly, annual) - productId 

3
H
23 days ago
C
Chloé CarpentierHelper
asked in Dashboard & Tools

How to delete an offering ?

The first offering I have added was a mistake, how to delete it ?

3
E
9 months ago
Patrick Wozniak
Patrick WozniakNew Member
asked in Dashboard & Tools

Dashboard Customers Overview Delay

Hello,we are just integrated revenue in our staging environment to test with sandbox users (iOS) and we are experiencing some delay in the dashboard. It takes several hours til our users are visible in the customers list of the dashboard. Is this normal? Does it have something to do with the missing forwarding of the apple push notification as described here? We were actually going to do this at a later step, but if it means the data arrives faster..Best regards,Patrick W.

3
ryan
RevenueCat Staff
1 year ago
A
Alan TropeNew Member
asked in Dashboard & Tools

Merge Users Via Dashboard or REST API

Hello All, How can i identify a user so that the user gets merged with another one? I Have a case in my app that the user made a purchase and for reasons that we already don't know yet, kept Anonymous. We already identified both users in RC and we would like to merge them so i want to identify RCAnonymousIDxxxxx (The one that has the Entitlement active) to 123456XYZ(his actual user). Doing that he will be able to be premium in our app. Didn't find anything in the Dashboard nor the REST API. How can i do this? Thanks!

3
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4 months ago
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MiteshNew Member
asked in Dashboard & Tools

App User will get InAPp purchase status on downgrade to free plan and MTR limit exceed

Suppose I have Starter plan and My MTR more than $10k. For Purchase status I set key in customer entitlement using SDK. Now I downgrade my plan to free. In this case, My App user will get the InApp status in application using RevanueCat SDK? 

3
Jacob Eiting
RevenueCat Staff
8 months ago
W
warooNew Member
asked in Dashboard & Tools

Store filter in some Charts do not work

In Charts, the Store filter with the value of “Play Store” does not seem to work for some of the charts.In particular, in both the “Initial Conversion” and the “Trial Conversions” charts.  When I fliter by Store for either Play Store or App Store, all of the New Customer values stay the same.When I use the Subscription Retention chart and filter by Play Store, all of the data is zereod out.

3
W
1 year ago
C
Connor FreemanNew Member
asked in Dashboard & Tools

Why does the Active Subscriptions Chart reflect the total of actives and cancelled in the chart tooltip and summary table below? This overstates actives by including cancelleds in that sum.

Why does the Active Subscriptions Chart reflect the total of actives, billing_issue, cancelled, cancelled_trial, free_trial and intro_period in the chart tooltip and summary table below? This overstates the active subscriptions count.The actual active subscriptions count can only be found by exporting customer lists and pivoting or filtering for ‘active’ status.Shouldn’t the tooltip and table filter for active status as well? So as not to overstate active subscriptions.

3
ryan
RevenueCat Staff
1 year ago
M
Martin WNew Member
asked in Dashboard & Tools

User in Croatia can't get family sharing working

We have enabled family sharing but one of our users can’t get it to work. We have tried everything to help but can’t understand why it isn’t working. It is working for other customers. For the specific user that made the purchase I can see that "country_code": null for the event data. For all other users I look at the country_code is not null. Could that be the problem and why is it null in that case? (Not sure if I can post the link to the user in our dashboard here as it is public)

3
ryan
RevenueCat Staff
1 year ago
J
Jordan PetersonMember
asked in Dashboard & Tools

How to filter customers in order purchased

How do I filter the customers so that I can see which trials are expiring the soonest and which ones are expiring last. Right now all the dates are out of order

3
Miguel Carranza
RevenueCat Staff
11 months ago
A
aumioNew Member
asked in Dashboard & Tools

AB experiment favoring variants with actual renewal data?

Hi there, we’ve been running an experiment with two different annual prices for over a month now:Variation A: $12/mth and $50/year Variation B: $12/mth and $60/yearWe noticed the following behavior:The test has always been close, but slightly favoring Variation B for the first 4 weeks Then after the first month was over and the first set of monthly subscriptions were renewing / churning the test completely shifted towards favoring Variation ASo now we are wondering what happened and whether we’d need to wait for 11 months more and once the annual subscriptions start to renew, the picture would look completely different again.How confident can we be that these results are reliable and we should get rid of Variant B now?Also is it possible to get some more insights into the breakdown of the collected data for the tests? Since those tests are very important and the prediction model is somewhat of a black box, it would be very nice to see how many monthly vs annual subscriptions were start

3
tina
RevenueCat Staff
1 year ago
B
BrunoNew Member
asked in Dashboard & Tools

Dashboard instability

Hello,RevenueCat is having an instability, we cannnot access dashboard, other features are in eternal loading, and the most critical, users in our app cannot purchase.here is a image: Can you provide any feedback of what is causing it?Thanks 

3
Miguel Carranza
RevenueCat Staff
6 months ago
W
WesNew Member
asked in Dashboard & Tools

Question about webhook type

Hi, I’m confused about what should the webhook type be in the following 2 cases:I canceled my subscription or my subscription expired, then after several months I purchase it again in the app.I realized Gold subscription I previously purchased is not enough so I purchased Platinum subscription in the app while my Gold subscription is active.

3
cody
RevenueCat Staff
1 year ago
N
nikzNew Member
asked in Dashboard & Tools

Customer List is very slow to load and doesn't appear to reflect new customers or changes to state?

Hi Folks,I really want to love RevenueCat since it comes so highly recommended by so many people, but I'm having a few issues that are making that hard. The first is that the Customers List page (https://app.revenuecat.com/lists/) is very slow - a fresh load takes ~6 seconds before any information is shown. Looks like there are 2-3 requests that are queuing in the backend to me (me, subscriber_lists and manifest).  These requests are taking nearly ~2s each.The `query` request can also be slow, around ~1s. Timing from Safari: And query:Note that I have less than 10 customers, I am a little worried about what might happen when I (hopefully) have hundreds.The second problem is that (unless I’m doing something wrong, which is very possible) even after I’ve waited for the list to load it doesn’t appear to accurately reflect the state of my subscribers. For instance, if I register a new customer via AnonymousID it doesn’t appear in any of the lists, I need to search specifically for that ID

3
ryan
RevenueCat Staff
1 year ago
C
caerNew Member
asked in Dashboard & Tools

INITIAL_PURCHASE event with expiration_at_ms=0

On one of our apps RevenueCat received the following event for a Play Store transaction:{ "app_user_id": "<redacted>", "currency": "EUR", "entitlement_ids": ["<redacted>"], "environment": "PRODUCTION", "event_timestamp_ms": 1596557712345, "expiration_at_ms": 0, "is_family_share": null, "period_type": "NORMAL", "price": 0, "price_in_purchased_currency": 0, "product_id": "<redacted>", "purchased_at_ms": 1627860712345, "store": "PLAY_STORE", "takehome_percentage": <redacted>, "transaction_id": "GPA.<redacted>"}(https://app.revenuecat.com/activity/9a2a29ee/event/32a3c4b0-2fad-464e-9f37-5c0151af98ee)How can “expiration_at_ms” be zero?From what I can tell this user had a yearly subscription, opted-out a year ago then enabled it back. Is this a RevenueCat bug?

3
C
1 year ago
K
KristenMember
asked in Dashboard & Tools

No Data Displaying In Charts on Sandbox

Hello,We have not launched/ pushed to production yet, but I had regarding the Charts.  We are not seeing any data come through at all from our testing, is this normal in the Sandbox environment? We do see some data come through on the Overview, just nothing in charts.  Any ideas?

3
F
1 year ago
G
GregNew Member
asked in Dashboard & Tools

MRR higher than revenue

Hello, In the recent months, I notice on my main dashboard that my MRR is higher than my revenue (last 28 days).How does that work? I thought MRR should never be higher than monthly revenue.Cheers! 

2
G
1 year ago

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