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Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

229 Posts
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229 Posts

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jeanne-2b2c08New Member

asked in Dashboard & Tools

Scheduled Data Export -

Hi there, I’m having trouble trying to match data from the scheduled csv exports to the data as displayed on revenueCat dashboard. Can someone please assist? I’m not sure where I’m going wrong with my querying. For instance, to count actives and actives lost for the month, I count the distinct user id grouped by start date, then for lost I group by unsubscribe_detected_at instead. However, my metrics do not match what is on the dashboard. I’m off by a few hundreds sometimes.

2 months ago

MunkhbatNew Member

asked in Dashboard & Tools

Getting error when trying to fetch ProductDetails from Google Play store in Flutter

This is the error I am getting: W/[Purchases] - WARN(24005): There is a problem with your configuration in Play Store Developer Console. More info here: https://errors.rev.cat/configuring-products I am following the guide here: Have not had the app published yet. But the interesting thing is in RevenueCat Dashboard, I can IMPORT my iNAPP products. RevenueCat can identify a new product created in my Play console, import it without any issues but can’t fetch ProductDetails! Is this normal? Again, have not published my app in Closed testing yet, waiting for review to finish. But since I’m a license tester on a physical phone, and RevenueCat can fetch the products themselves from the Dashboard, maybe there is something else I am missing?

2 months ago

twestrickHelper

asked in Dashboard & Tools

amsdamsgramDedicated Member

asked in Dashboard & Tools

New retention chart with user maturity

Hi, I just came across this article talking about the new segmentation support for the retention charts and also the consideration of user maturity now.I’m a little bit confused about the last point.From my understanding, it means that in the retention chart you don’t consider anymore that a user will renew until it has actually renewed, am I correct? When I look at a retention chart without any segment, it seems like you’re still considering that a user will renew unless it cancels its subscription:Retention chart for the last 90 daysOn the other hand, when I add a segment like country still for the last 90 days, I do only see the retention of the past 2 months, and no projection for the current month.Retention chart with a segment For me, the data dilemma you’re talking about in your article is occurring no matter if we add a segment or not. Would you have an explanation about these two different behaviors? Thank you,

1 year ago

MaksHNew Member

asked in Dashboard & Tools

Country and other data disappeared from Customer Details

I noticed that fields like User country, Last seen app version, Last seen platform and several others recently disappeared from Customer Details page.Any reason for this?Any way to get it back?Saved me a lot of time and effort

7 months ago

AntonCNew Member

asked in Dashboard & Tools

Data for the experiment is not available for almost 3 weeks

Hi,I started my experiment on January 20. Both variants have successfully converted users from 3-day trials. However, after almost 3 weeks (on February 7), I didn’t see any results for the experiment. Instead of it, I see the message “Data for this experiment will be available in 24 hours”. Questions:How do I know if my experiment is running successfully and I’m not wasting my time by looking at placeholders for several weeks? Why does RevenueCat say that the data will be available in 24 hours if this is never true? I’m running my third experiment and data was available in 1-3 weeks. What are the minimum criteria for data to be available? E.g., at least three converted users / purchases? Are there any plans to show how the LTV is calculated for each variant? Any clarifications on my questions would be greatly appreciated.

1 year ago

JoshuaNew Member

asked in Dashboard & Tools

How to delete product with transactions?

When I try and delete a product it says “There are transactions in the system using this product.”I’m not sure how to find and remove these transactions. I’m on the free Revenuecat tier at the moment. Do I need to upgrade?

7 months ago

UlyssesAlvesDedicated Member

posted in Dashboard & Tools

RevenueCat Dashboard not showing user attributes.

I would like to report a possible bug found on RevenueCat dashboard, like I wrote recently on another thread which is marked as resolved, even though the bug still persists:I am using this code to update user name and email, but the changes don’t show up on Customer Profile page for this user on RevenueCat dashboard.Purchases.setDisplayName(“John Doe”);Purchases.setEmail(“john@doe.com”); @goleary confirmed the bug also occurs in his project, and gave more information:Same here, I’m setting attributes via the REST API, and they show up when I hit the subscriber status endpoint, but they do not show up in the RevenueCat dashboard. Here’s a link to the other, related discussion:

1 year ago

alex-2234656New Member

asked in Dashboard & Tools

Where can I find our free trial to paid subscription conversion?

None of the graphs show me this data. I want to see what percentage of our users who begin trials convert to paying users when their trials expire. Where can I find this information?

23 days ago

rohovdmytroMember

asked in Dashboard & Tools

Revenue Report in Android in Regards to User Taxes

The revenue amount reported by RevenueCat did not equal the amount I expect, so I want to update my mental model. What am I missing? I’ve set the price to 24.99 USD. The Mr. Google set the price across the globe accordingly. The list price in Germany is 28.99 EUR including 19% VAT. So the price shown to user is 28.99 EUR. The 5.51 is deducted as a VAT. Then there was a purchase. List Price: OK Tax: 4.63… Weird, that it’s not 5.51 as stated about, but… Okay. Estimated Revenue: OK. This is how what I expect to get after setting the price to 24.99 USD and deducting 15% Google’s share. It’s not exactly 85%, and I guess that’s because of conversions from USD to EUR. Bacause this is fine: What looks really, really out of scope is this: I’m seeing a List Price with the User’s country tax. And the revenue which is reported by Revenue Cat for this transaction is this: 24.714 USD.(I’ve double checked the receipt id, it is the proper transaction). The questionsIs that the List Price I’m seeing i

1 year ago

Karl HeupelNew Member

asked in Dashboard & Tools

Problems iwrh dashboard graphs

The Graphs report no revenue and no new trials since more than 24 hrs.We do have both though.System status shows everything green which it obviously isn’t CheersKarl

1 year ago

renchapNew Member

asked in Dashboard & Tools

Is there an API to get dashboard statictics?

Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,

1 month ago

MarcosNew Member

asked in Dashboard & Tools

How to get a list of subscription events within a given period of time?

Hey all! I’m researching different ways to do our next feature and I have some doubts about if RevenueCat can handle the following use case: We want to build a cashback feature with certain rules based on the app usage of the user in a given period of time. To be able to do that we need to know all the payments received in a given period of time to be able to calculate the amount of money to cashback and to whom.Is there a way to easily do that with RevenueCat? An example flow that might be enough: Every first of the month, we can download a .csv file with a list of events occurred in a given period (past month) including: userId - amount ($) - event (renewal/initial_purchase) - timestamp - duration (monthly, annual) - productId

6 months ago

Patrick WozniakNew Member

asked in Dashboard & Tools

Dashboard Customers Overview Delay

Hello,we are just integrated revenue in our staging environment to test with sandbox users (iOS) and we are experiencing some delay in the dashboard. It takes several hours til our users are visible in the customers list of the dashboard. Is this normal? Does it have something to do with the missing forwarding of the apple push notification as described here? We were actually going to do this at a later step, but if it means the data arrives faster..Best regards,Patrick W.

2 years ago

warooNew Member

asked in Dashboard & Tools

Store filter in some Charts do not work

In Charts, the Store filter with the value of “Play Store” does not seem to work for some of the charts.In particular, in both the “Initial Conversion” and the “Trial Conversions” charts. When I fliter by Store for either Play Store or App Store, all of the New Customer values stay the same.When I use the Subscription Retention chart and filter by Play Store, all of the data is zereod out.

1 year ago

Connor FreemanNew Member

asked in Dashboard & Tools

Why does the Active Subscriptions Chart reflect the total of actives and cancelled in the chart tooltip and summary table below? This overstates actives by including cancelleds in that sum.

Why does the Active Subscriptions Chart reflect the total of actives, billing_issue, cancelled, cancelled_trial, free_trial and intro_period in the chart tooltip and summary table below? This overstates the active subscriptions count.The actual active subscriptions count can only be found by exporting customer lists and pivoting or filtering for ‘active’ status.Shouldn’t the tooltip and table filter for active status as well? So as not to overstate active subscriptions.

1 year ago

Martin WNew Member

asked in Dashboard & Tools

User in Croatia can't get family sharing working

We have enabled family sharing but one of our users can’t get it to work. We have tried everything to help but can’t understand why it isn’t working. It is working for other customers. For the specific user that made the purchase I can see that "country_code": null for the event data. For all other users I look at the country_code is not null. Could that be the problem and why is it null in that case? (Not sure if I can post the link to the user in our dashboard here as it is public)

2 years ago

aumioNew Member

asked in Dashboard & Tools

AB experiment favoring variants with actual renewal data?

Hi there, we’ve been running an experiment with two different annual prices for over a month now:Variation A: $12/mth and $50/year Variation B: $12/mth and $60/yearWe noticed the following behavior:The test has always been close, but slightly favoring Variation B for the first 4 weeks Then after the first month was over and the first set of monthly subscriptions were renewing / churning the test completely shifted towards favoring Variation ASo now we are wondering what happened and whether we’d need to wait for 11 months more and once the annual subscriptions start to renew, the picture would look completely different again.How confident can we be that these results are reliable and we should get rid of Variant B now?Also is it possible to get some more insights into the breakdown of the collected data for the tests? Since those tests are very important and the prediction model is somewhat of a black box, it would be very nice to see how many monthly vs annual subscriptions were start

1 year ago

WesNew Member

asked in Dashboard & Tools

Question about webhook type

Hi, I’m confused about what should the webhook type be in the following 2 cases:I canceled my subscription or my subscription expired, then after several months I purchase it again in the app.I realized Gold subscription I previously purchased is not enough so I purchased Platinum subscription in the app while my Gold subscription is active.

2 years ago

nikzNew Member

asked in Dashboard & Tools

Customer List is very slow to load and doesn't appear to reflect new customers or changes to state?

Hi Folks,I really want to love RevenueCat since it comes so highly recommended by so many people, but I'm having a few issues that are making that hard. The first is that the Customers List page (https://app.revenuecat.com/lists/) is very slow - a fresh load takes ~6 seconds before any information is shown. Looks like there are 2-3 requests that are queuing in the backend to me (me, subscriber_lists and manifest). These requests are taking nearly ~2s each.The `query` request can also be slow, around ~1s. Timing from Safari: And query:Note that I have less than 10 customers, I am a little worried about what might happen when I (hopefully) have hundreds.The second problem is that (unless I’m doing something wrong, which is very possible) even after I’ve waited for the list to load it doesn’t appear to accurately reflect the state of my subscribers. For instance, if I register a new customer via AnonymousID it doesn’t appear in any of the lists, I need to search specifically for that ID

2 years ago

caerNew Member

asked in Dashboard & Tools

INITIAL_PURCHASE event with expiration_at_ms=0

On one of our apps RevenueCat received the following event for a Play Store transaction:{ "app_user_id": "<redacted>", "currency": "EUR", "entitlement_ids": ["<redacted>"], "environment": "PRODUCTION", "event_timestamp_ms": 1596557712345, "expiration_at_ms": 0, "is_family_share": null, "period_type": "NORMAL", "price": 0, "price_in_purchased_currency": 0, "product_id": "<redacted>", "purchased_at_ms": 1627860712345, "store": "PLAY_STORE", "takehome_percentage": <redacted>, "transaction_id": "GPA.<redacted>"}(https://app.revenuecat.com/activity/9a2a29ee/event/32a3c4b0-2fad-464e-9f37-5c0151af98ee)How can “expiration_at_ms” be zero?From what I can tell this user had a yearly subscription, opted-out a year ago then enabled it back. Is this a RevenueCat bug?

2 years ago

KristenMember

asked in Dashboard & Tools

No Data Displaying In Charts on Sandbox

Hello,We have not launched/ pushed to production yet, but I had regarding the Charts. We are not seeing any data come through at all from our testing, is this normal in the Sandbox environment? We do see some data come through on the Overview, just nothing in charts. Any ideas?

1 year ago

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