Dashboard & Tools
Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.
- 176 Posts
- 340 Replies
Maybe I didn’t fully understand the purpose of packages in offerings. I would like to have one offering, with 1 package, which contains 2 different products. Both should have annual renewal, but are linked to different entitlements, since one gives full access, and one only reduced (read-only). How to do this? When I try to add a second product, the first one is replaced.Do I have to create 2 offerings? I cannot have another package with “Annual” identifier...
Hey! Im using webhooks triggers when testing data (sandbox). The webhooks only trigger when i have the app open or interact with the app. Why is that? Is this the behaviour of webhooks? Does it not trigger and send notification to my server if the user don’t interact with the client?
Hi,I have created a subscription and test it on device. I subscribed using my developer account as TestFlight what I see in customer history page is, multiple subscription after every few minutes. Please explain is it normal or I did something wrong in code or not setup properly ?. Look at the screenshot I hope you understand what I mean. I only done purchase once and close the app on device.
I'd like to track the number of new paying customers we get each month (to calculate CAC). I’ve found two ways to do this, but am seeing large discrepancies between the two. Can someone help me understand the discrepancy, and recommend the best way to get this number?Here is what I’ve been looking at:Active Subscriptions Movement chart - # of “New Actives” for a given month. Customers list - filtered down (e.g. for May, first purchase date >= 2022-05-01, first purchase date < 2022-06-01, total spent > $0) I’m seeing a discrepancy of 13% for May, and 50% for June (numbers are in the low hundreds). My first guess is data lag. This comment suggests that the Customer list can take 2 hours to refresh, but that wouldn’t explain the magnitude of the difference.is there something I’m missing in terms of the definitions for “active subscriptions” and “first purchase date”?From the “Active Subscriptions” chart info on hover:Active Subscriptions shows the number of unexpired, paid subsc
Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,
We have been prompting different user cohorts to subscribe. To judge the effectiveness of our targeting, we created a different UTM campaign ID for each cohort. All of the these subscriptions are via Stripe. Is there a way for us to breakout subscriptions based on weblink or UTM campaign ID?
Hi,Is there a way to see a sum up of the purchase history of a customer? Like how many renewal until now, when was the initial purchase, and details like that?I know there’s a list of the history, but then it’s hard to tell how many renewal until now, and when was the initial purchase that generated all those renewals and revenue, and so on. Thanks
Hi,I don't quite understand how to read the data in the new chart Subscription Retention. I can’t even compare Subscription Retention with Auto Renew Status (original charts) since the new chart comes with a ‘Product duration’ filter that can’t be removed. I tried several combinations of filters but the results I got were totally different from the old chart. Why can’t I use the new chart without that filter? Also what should I pick for a product that is a yearly subscription and has an introductory price for 6 months? I tried both filters for the Product duration and both results are different from the Auto Renew Status with a simple filter by the product. Thanks.
I added a collaborator (a team member) and he added a bunch of new apps that we would like to use.Unfortunately the newly added apps do not show up on our main admin account. Any way to have those apps show up on my main admin account? What we tried: Tried to add collaborators from the other apps and it asked the collaborator to upgradeAny suggestions welcome!
I would like to propose that the is_trial_conversion field be added to all webhook calls. From what I see this is the only field that does not appear in every call. Having well known fields across all event types would save on server side logic to handle missing fields. While I understand that it may seem irrelevant to have this data in a Cancellation for example, the same can be said about takehome_percentage, is_family_share, and several other fields - yet those do appear.
Hi,Is there any way to define how RevenueCat reports developer proceeds for the Webhook/Segement integration to account for local taxes?Currently you can choose the ‘report proceeds’ option within the Segment Integration settings, but the calculation doesn’t reflect ‘Developer Proceeds’ as defined by Apple. The calculation by Apple removes local taxes from the ‘customer price’ prior to applying the take home percentage. (GROSS_REVENUE - TAX) * TAKEHOME_PC.For the Segment integration, the calculation for revenue seems to apply the `takehome_percentage` property to the `price` property (which is only actually shown in the web hook output and not shown on the Segment event) – it doesn’t account for taxes at all. CUSTOMER_PRICE * TAKEHOME_PC.For the web hook, we’re only given the customer price converted to USD – no option for developer proceeds at all. I’m sure the local currency complicates it, but it would be good if we could get the price in local currency AFTER tax.Ideally we’d have:
In my “Cohort” report, when looking at the retention of our yearly subscribers, it shows retention rates above 100% (see attached screenshot). This seems like a good thing...I just need to know what it means.Is this extra people who are resubscribing who have subscribed previously (not a renewal)? Or does anyone know how to interpret that? Maybe I’m completely misinterpreting? Thank you in advance for the help!
It appears the "Trial cancellation date" filter also applies if a user has cancelled a subscription? For example we have the following filters to show users in the last X amount of days who have started and cancelled a trial. But going through the list there are 3 active subscribers and it looks like each of them... 1. Start a trial2. Let their trial convert into a subscription3. Cancel the subscription but it has not expired
Hello, We are experiencing delays on Dashboard data that we have not been having before. For example the “installs”-metric has been quite reqctive to small changes and seems quite real time. Now however it changes on steps of 10 installs and only like once in an hour. We see from other analytics-solutions that there is constantly installs. Maybe the yesterdays Major outtake is still effecting the reporting?
Hi There, We are just starting on our RevenueCat journey, so far I have integrated RC with our App and the revenue is starting to roll in, so far so good.Our Business Model demands that we split the Revenue between different Content Creators depending on the location of our Users, this is easy for other countries, but gets pretty fine grained in our own country since we are splitting according to states (cantons in Switzerland). So I have added an attribute to our Users defining the Region they live in.Since we have a monthly payroll for our content creators, I need a chart that tells me which user has spent how much in say the month of July and where they are situated.I can create a customer list putting the most recent purchase between 7.1 and 7.31 but i only see the total amount spent and have no way of knowing how much the User has spent within this time frame.Is there a way to get this data in one table? Is this perhaps something I should use a 3rd party integration for? Also on a
Hello, I have a problem with changing renewal preference of my subscriptions, it was just working yesterday but now it shows that subscription I wanted to changed to is bought and subscription I wanted changed from is set as a new renewal preference.So to explain it more clearly:I have now “subscription_month” want to change to “subscription_year” when I click to buy it it show correctly native android message that you will change from “subscription_month” to “subscription_year”.But when I go to revenuecat I see “Started a subscription of subscription_year” Changed their renewal preference to “subscription_month”Don’t know why this happen I checked and it gives correct sku in UpgradeInfo I am taking it from “purchaserInfo.activeSubscriptions”. As I said it was working just yesterday so I have no idea what could have changed.
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