We noticed that one of our players was supposed to covert from a trial to a paid monthly subscription, but it shows that a billing error was encountered, so the subscription was cancelled. However, RevCat still shows that the player was given another full month and that it will renew again next month. We were expecting the subscription date to be rolled back, since there was a billing error. And we’ve also not allowed any grace periods through the Google/Apple dashboards.
Is there a way to confirm a billing error was in fact encountered? It looks like their total spent at the top says $10, which would include the failed conversion from a trial, so I’m not sure if their purchase did actually go through, but then a different error happened afterwards? If the charge didn’t actually go through, is there a way we can roll back the subscription date for this particular player? And moving forward, is there a way to prevent this from happening to other players in the future?
Best answer by ryanView original