Dashboard & Tools
Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.
- 200 Posts
- 397 Replies
How can I use filters for users with offer codes used in the In-App Purchases?
Hello Revenue-Cat Community, I’m looking to solve the following challenge:We created several different Offer-Codes for our In-App Purchases, which are used for different Sales Chanels, for ex. Influencers or Websites, etc. That is working great.How can I filter my Charts in Revenue Cat to see which OfferCode is used?I’m seeing the OfferCode used for the sale when tapping on the Transaction, but I can't find a way to filter for specific offer codes. Do you have any suggestion for that challenge?
View revenue forecast based on active trials?
Hi thereI can see charts for our Active Trials and would like to see a future projected revenue forecast based on when those trials are due to convert.Even better if it accounts for our trial conversion rate based on product, but no problem if I need to guesstimate that myself.How might I do this?Tobin
Number of renewals for Yearly plan happening each month
Hello, I’m trying to see the number of renewals for our Yearly plan happening each month but can't find this in the Charts section. When I look at our Yearly renewal revenue in a given month and divide it by the Yearly renewals in that month from the Subscription Retention chart, I see a subscription price that is much higher what it should be. This suggests that there are Yearly renewals happening each month that are not contained within the Subscription Retention chart. My guess is these are upgrades from our monthly plan or other non-standard renewals? Is it possible to see the all Yearly renewals happening each month in RevenueCat? Thanks!
Price in purchased currency
Hi, When filtering in the customer view, can we please add a filter for price in purchased currency. We’re trying to identify customers who have redeemed a promotional offer, and are currently using a range on total spent. This leads to lots of false positives in our reporting. Additionally if this field could also be sent as part of the Amplitude integration that would be super helpful for our reporting. Thanks
Why is the app_user_id column blank for the majority of users in my exported customer list?
I am trying to export a list of all customers with an promotional purchase however most (over half) of the users that are export do not have the app_user_id column set.I know for a fact that all these users have an app_user_id as this is used to grant their promotions. It also looks fine for the sample of most recently active users that display in the customer list on the website as they all display their app_user_id under the customers column.I have compared the list of most recently active from the website to what was exported and there are ids on the website that don’t appear in the export.Can anyone provide insight into why this columnmight not be populated for majority of my users on the customer list export? Any help is very much appreciated.
MRR calculation with promotional offer
Hi, I’m wondering how my app's MRR is affected by purchases made using an iOS promotional offer.I have a subscription that I sell discounted for $17, which after one year renews into a $35 subscription.During the first year of the subscription - is my MRR increased with the subscription's full price ($35/12), or by the discounted amount ($17/12)?Is there any view where I can visualize (prove) how the MRR is increased from a purchase?
MRR Movement - Question about Churned MRR
These questions are about how churned MRR is calculated in the MRR Movement charts. QUESTION 1 - Billing Retry and Grace PeriodsHow are users who go into billing retry/grace periods categorized during the billing retry and grace periods? Are they placed into the churned MRR bucket, and then back into new MRR when and if their subscription is recovered?Or are they only placed into the churned MRR bucket when the subscription actually cancelled?QUESTION 2 - Reactivation after expirationIf a user’s subscription expires and they then joins again later, is this this considered New MRR?
Do Experiments include Lifetime products value in their LTV calculations?
If running an experiment between two offerings – each containing a subscription product and a lifetime subscription product – do the results of the experiment consider the value of the lifetime product in the calculation of LTV?I see no mention of lifetime product metrics in the table of data and so it’s unclear to me if Lifetime products are factored in to the LTV equation. Therefore, it’s difficult to know if the results of the experiment consider any uptake in sales of a Lifetime product.
Reporting on offerings
Hi i am looking for some help with a few questions. The first is that we will be using offerings to manage discount codes across iOS and Android and then tracking the use of those codes throughout the user lifecycle. I have two main questionsAre we able to export the data broken down by offering (I have had a look at the reports and can see that I can segment by offering but as we don’t have any data in there yet i cant see if that data would then be segmented when exported to CSV?? What happens if I remove an offering? I would like to be able to remove an offering so that it doesn’t get returned in the future to the app (and therefore isn’t a valid code) but then also still be able to report on users that are a part of that offering? is this possible? Regards Jon
How to report on crossgrading?
Hello,How can I report on % of users crossgrading?For context we have a product that has a monthly, quarterly and an annual subscription. I can report on monthly churn, but what I am not sure about is how to calculate how many of those monthly users have not really churned but moved to a a quarterly or annual subscription. Thank you!!!
It would be great to be able to search customers by name instead of by email
In the backoffice, it’s nice to be able to look for customers for UserID and email, but as the official documetnation says that the UserID shouldn’t be something easy to guess because security reasons, being able to look for customers by display name would be handy.Right now, we have to look for the user name in our own database, find the email, and then look for the customer by email in your database. But you already have a displayName value for it. Make it searchable please.
How To Reconcile the New Customers Data
Hi Everyone,I just started using revenue cat for my project, yesterday I migrated my old user data and total customers at the end of the day was around 4 thousand, but in the morning I saw a surge in new customers by 700, though my active subsscriptions and active trials count was the same. Does revenue cat takes time to process some receipts and add the customers later on ? Is there any way I can find out which customers were added during a given time window/ daily basis?
$displayName and $email attributes not showing up on Customer dashboard
Hi, I updated the $displayName and $email user attributes using the REST API for all my users. However when I go to the customer view on the dashboard those two fields are displaying empty text fields (screenshot below). I also used the REST API to GET the latest user info and the response says that the attributes have been set (snippet of response below). How do I get this data to show up on the Customer dashboard? This info is vital to our customer support team.
ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings.
I have followed the instructions as in docs and my revenue account is connected to Google Play service. I have configured the product, entitlements and offer for my product. When I try to integrate the application, it gives an error message.- ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. There are no products registered in the RevenueCat dashboard for your offerings.I have configured the product, offer and entitlement as described in the documents. How to troubleshoot this problem?
Why is the country shown as "unknown" in charts?
As can be seen in the screenshot attached, some of the “trial start”s are listed as “unknown” in the country breakdown. We didn’t have that issue before, suddenly it started on March 3rd. We didn’t had a new release or a change in the IAPs etc. The thing is, when a trial is converted to a subscription the country data is available again in the “Active Subscription” charts. How can I fix that?I appreciate any help,Thanks in advance
'New Customers' on dashboard is much higher than expected
I am in the process of implementing the RevenueCat SDK and everything seems to be working well, except I am seeing 30+ ‘New Customers’ displayed on my dashboard. Only I am using any version of the app with the SDK implemented, and I have only been testing with two accounts. If I visit the ‘customers’ area, I only see the two expected Sandbox accounts and nothing else.Why is the New Customers count on the dashboard out of sync with the Customers reports, and why would it be so unexpectedly high?Update: I am currently testing logging in and out of different accounts (my accounts, not Apple IDs) and restoring transactions (resulting in transfer events). I see anonymous RC accounts being created in the webhook event. Presumably that is the reason for the count increasing? Am I doing something wrong to generate so many anonymous accounts?
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