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Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 301 Posts
  • 669 Replies
301 Posts
A
Adam CooperNew Member
asked in Dashboard & Tools
How do I make a revenue export useful?

I’m exporting data to try and measure revenue performance of ASA campaigns to work out overall ROAS but the revenue export is unusable and just shows my ad groups as 357 columns. These can’t be added to a pivot table and can’t be aggregated without manually going through and manipulating the data.Is there a way to export only totals, or export it in a usable format, or does anyone have a ‘fix’ to allow the data to be used in Excel please?Ideally we’d have campaign/ad group name as column A, revenue total(s) as column B/C/D. This would allow us to easily aggregate the data, instead of having separate revenue columns for every single ad group or campaign.Thanks in advance!

1
Roberto Ansuini
2 years ago
A
Armando JimenezMember
asked in Dashboard & Tools
Double "New Customers" since July 15

Hi, I released a new version of my apps on July 14. Since July 15, RC is reporting double the new users (500 - 600), but the play console and apple connect is showing the same average users I get this days (200 - 300), I don’t know from where is RC reporting double. I did not change anything in my app logic or upgraded the sdk. 

4
tina
RevenueCat Staff
2 years ago
M
Matthieu RouifNew Member
asked in Dashboard & Tools
Retention Charts

Hello,I am using “active subscriptions” segmented by the first purchase month to look at blended retention (all product duration). I find it very convenient. What I realized recently is that if you compare:yearly retention chart active subscription chart filtered yearly and segmented by first purchase monthYou get a different result. In particular, the yearly retention chart initial value for a cohort is around 10% higher than the active subscription chart initial value. I am trying to understand why.

1
Dan Pannasch
RevenueCat Staff
2 years ago
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GazpNew Member
asked in Dashboard & Tools
Create a `staging` project for staging versions of our apps and test subscriptions, offerings etc

@ryan You mentioned in this thread : Some developers choose to create multiple RevenueCat apps for different environments of the same bundle ID as well.I just wanted to check - if we want to have a staging setup to go with our apps staging environment that means we can test new products/entitlements/ offerings etc without affecting our Production apps - given the above detail we could effectively just :- Create a new Project (and suffix it’s name with STAGING for example) - Define our apps again using the same bundleids/package names - Setup products/entitlements/ offerings etc and test them independently of our Prod apps because we would have a new unique API keyIs that a valid way to essentially duplicate what we have for a staging setup?Are there any settings we should not re-use from our Prod Project or can it essentially be duplicated?Hope that makes sense, if you need more detail please let me know

5
O
1 year ago
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TimurMember
asked in Dashboard & Tools
Admin Panel doesn't show more than a 1000 products

When we open Products page app.revenuecat.com/projects/PROJECT_ID/products, it only reveals the first 1000 products.On this page this call to internal API happens api.revenuecat.com/internal/v1/developers/me/projects/PROJECT_ID/products. Seems like there is a limit (1000). In our case we have more than 1000 products across many of our apps (76) inside one project. Any suggestions on what we could do with this? Maybe there is a way to paginate the results of this API call?

6
M
1 year ago
renchap
renchapNew Member
asked in Dashboard & Tools
Is there an API to get dashboard statictics?

Hi, We have an internal statistics tools which collects various statistics each day, which are then used in various internal reports.I would like to add some data available in RC dashboard to those reports, for example the number of active subscription (ideally per app), and the MRR (ideally per app as well).Is it a way to easily get those informations from RevenueCat? I would probably use the API to get all subscriptions and compute those myself, but it would be much more efficient to use the data calculated by RC. Thanks,

7
E
1 day ago
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BrentNew Member
posted in Dashboard & Tools
Can you change the currency shown in the RevenueCat dashboards from USD?

I understand that the currency of the product is handled by the App Store, but when viewing the RevenueCat dashboards, the prices are always converted to USD currently.Is there a way to set the currency displayed in RevenueCat? Thanks,Brent

25
L
17 days ago
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tokoNew Member
asked in Dashboard & Tools
Best way to see new paying customers in a given time period?

I'd like to track the number of new paying customers we get each month (to calculate CAC). I’ve found two ways to do this, but am seeing large discrepancies between the two. Can someone help me understand the discrepancy, and recommend the best way to get this number?Here is what I’ve been looking at:Active Subscriptions Movement chart - # of “New Actives” for a given month.  Customers list - filtered down (e.g. for May, first purchase date >= 2022-05-01, first purchase date < 2022-06-01, total spent > $0) I’m seeing a discrepancy of 13% for May, and 50% for June (numbers are in the low hundreds). My first guess is data lag. This comment suggests that the Customer list can take 2 hours to refresh, but that wouldn’t explain the magnitude of the difference.is there something I’m missing in terms of the definitions for “active subscriptions” and “first purchase date”?From the “Active Subscriptions” chart info on hover:Active Subscriptions shows the number of unexpired, paid subsc

2
T
2 years ago
A
adnanNew Member
asked in Dashboard & Tools
The number of active subscribers that Revenuecat gave us does not match the table we created

Hello,We want to create our own dashboards from the raw data that we received from Revenucat. We transfer the data to BigQuery about 1 day behind. When we group monthly active subscribers by month, we cannot match them with the data in the table that revenuecat provides us. Meanwhile, we find minor differences acceptable. Unfortunately the difference is too much.For example, while the number of active users in May is 1419 in our code, it is 1893 in the active subscriber chart of Revenucat. I am sharing the SQL code I wrote. The logic we have established here, in short, is this. We got price_in_usd > 0 to eliminate trial users so that data is not duplicated. We also set the sandbox area to false to avoid getting sandbox data. We thought that the original_store_transaction_id refreshes itself when creating the store transaction id with every purchase. That's why we thought that when we group and count the original_store_transaction_id by months, we can reach active subscribers. So wha

1
ryan
RevenueCat Staff
2 years ago
J
Juan ekiluNew Member
asked in Dashboard & Tools
Revert a purchase restore

We are using stripe and by mistake we have restore a purchase from a use to an incorrect user. So that users now are alias.Can we revert the change?Should we remove both users and create them again?

1
Miguel Carranza
RevenueCat Staff
2 years ago
J
Jordan PetersonMember
asked in Dashboard & Tools
How to filter customers in order purchased

How do I filter the customers so that I can see which trials are expiring the soonest and which ones are expiring last. Right now all the dates are out of order

3
Miguel Carranza
RevenueCat Staff
2 years ago
K
Karl HeupelNew Member
asked in Dashboard & Tools
Problems iwrh dashboard graphs

The Graphs report no revenue and no new trials since more than 24 hrs.We do have both though.System status shows everything green which it obviously isn’t  CheersKarl

4
Jens
RevenueCat Staff
2 years ago
U
UlyssesAlvesDedicated Member
posted in Dashboard & Tools
RevenueCat Dashboard not showing user attributes.

I would like to report a possible bug found on RevenueCat dashboard, like I wrote recently on another thread which is marked as resolved, even though the bug still persists:I am using this code to update user name and email, but the changes don’t show up on Customer Profile page for this user on RevenueCat dashboard.Purchases.setDisplayName(“John Doe”);Purchases.setEmail(“john@doe.com”); @goleary confirmed the bug also occurs in his project, and gave more information:Same here, I’m setting attributes via the REST API, and they show up when I hit the subscriber status endpoint, but they do not show up in the RevenueCat dashboard. Here’s a link to the other, related discussion:  

4
U
2 years ago
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Erdem SenolNew Member
asked in Dashboard & Tools
Charts dashboard rest API endpoints foe developers

You currently do not have analytics endpoints for developers. Do you have plans to add some endpoints for analytics data similar to your Chats dashboard in the future?

10
Dan Pannasch
RevenueCat Staff
11 months ago
J
Jordan PetersonMember
asked in Dashboard & Tools
What does "New Customers" mean?

I’m confused about what the “New Customers” metric means? Does that mean how many people have subscribed or how many people have viewed the paywall screen? 

0
J
2 years ago
V
V1 SportsNew Member
asked in Dashboard & Tools
Stripe subscribers not showing in Active customers list

We have just imported about 5000 Stripe receipts. We can look up individual customers by their user id, but none of them show up in the Active customer list. Our import was very straightforward. We just imported the user id and the fetch_token (stripe receipt). Everything looks correct for each customer in terms of their subscription dates and spend, but they don’t appear to be recognized as active

0
V
2 years ago
B
bircoyNew Member
asked in Dashboard & Tools
Dasboard Recent Transactions shows the number of transactions more than it should be

Hi!, sometimes when I create a new sandbox account and make a purchase, the dashboard shows the number of transactions more than once. My appstore settings seem to be okey. Even though I purchased it once, the package seems to be renewed by itself. I only have this problem in apple, there is no such problem in android 

1
B
2 years ago
J
Jakub DanielczykNew Member
asked in Dashboard & Tools
An entitlement provided by subscription purchase doesn't override RC promotional entitlement

In our application we have a logic of a 3 days free use period, that we provide to the user by granting them Promotional Entitlements through RevenueCat API. During that period user can manually click the upgrade button to start a play store/app store subscription. We would expect that once the store subscription is purchased, promotional entitlements would be replaced with the ones from subscription. However this doesn’t happen, which causes some problems. For example, we can’t tell if user is currently using play store/app store 7 days subscription-trial (available once, after which they got billed automatically), because `entitlement.storeType` is always equal to `promotional` and `entitlement.periodType` is always equal to `normal`. Also all the entitlements have product indentifiers starting with `rc_promo`. Only after the promotional entitlement is expired, they get replaced with correct data from app store/play store.  Currently as a workaround we manually revoke promotional ent

0
J
2 years ago
G
Gravy DeveloperMember
asked in Dashboard & Tools
setAttributes don't show in Sandbox Dashboard, even after actions taken

I am successfully setting the user’s attributes in my RN app with setAttributes, however, they do not show in the dashboard. I’ve waited over 3+ hours at this point. I’ve put the app in the background, and quit/re-started, but they still do not show in the dashboard. I also invalidatePurchaserInfoCache in our dev environment. What is needed to get this to work?

1
U
2 months ago
R
Rick JarrellNew Member
asked in Dashboard & Tools
How are people handling tracking apple offer codes?

Apple limits the data they share with their offer codes, so the customers appear with $0 revenue in RevenueCat.How are people working around this? Wondering if we should set up a webhook for the data, or just rely on Apple’s reports, or something else?

1
Michael Callahan
1 year ago
F
FrancyNew Member
asked in Dashboard & Tools
Discrepancies between customers number in overview panel vs the one in customers panel

In the overview panel I see a number of customer ( 398) that does not correspond to the one reported in panel customers (9) . Why there is such a difference? Thanks in advance to anyone that could provide support 

2
F
2 years ago
P
Prabhat RanjanNew Member
asked in Dashboard & Tools
Same app used for different users

Steps:User A logged in with App User Id A. User A make purchase and a transaction created against user Id A on revenue cat. User A logged out from the app. User B logged in to the same app with the User Id B. User B make purchase and a transaction created against user Id B, But User A’s transaction app user Id updated to B.My issue is I want both the transactions with separate App User Id and to updated with latest one.Where and What I am missing here? Is there any configuration I need to do?

1
ryan
RevenueCat Staff
2 years ago
P
ParkNew Member
asked in Dashboard & Tools
Is there a way to know the revenue by market?

Hello,I would like to know how many in-app purchases have occurred on each Android and iOS markets.Is there a way in RevenueCat?

2
P
2 years ago
2
2StableNew Member
posted in Dashboard & Tools
Is there a way to change the Overview Dashboard?

Hi,Is there a way to change the Overview to be more informative? I would prefer this one: instead of: 

1
Dan Pannasch
RevenueCat Staff
2 years ago
T
TristanHelper
asked in Dashboard & Tools
Experiment with Free Trial shows no data

Hi, I have an experiment running with a product that uses a 7-day free trial that shows no data after running for 8-days. I had assumed the data would appear once trials begun converting. This doesn’t appear to be the case. Both products are being purchased and Trial Converted events are now being sent to my CDP and appearing in the RevenueCat ‘trial conversions’ graph.

0
T
2 years ago

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