These questions are about how churned MRR is calculated in the MRR Movement charts.
QUESTION 1 - Billing Retry and Grace Periods
How are users who go into billing retry/grace periods categorized during the billing retry and grace periods? Are they placed into the churned MRR bucket, and then back into new MRR when and if their subscription is recovered?
Or are they only placed into the churned MRR bucket when the subscription actually cancelled?
QUESTION 2 - Reactivation after expiration
If a user’s subscription expires and they then joins again later, is this this considered New MRR?