Dashboard & Tools
Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.
- 229 Posts
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Hi, I have some users with email addresses and also some with keywords.When I create a custom customer list with the logic ‘Email is not null’ or ‘Keyword is not null’ the filter does not pick up all instances of keywords and returns nil for emails. Any tips or workarounds for this?Thanks so much
Hello,We are currently testing RevenueCat.On iOS, we are setting the user email with:Purchases.shared.setEmail(email)It works as intended:[Purchases] - DEBUG: 😻 Subscriber attributes synced successfully for App User ID: ZDOuNi1VLxWfXSJtdrO6eMbYe3H2On the customer profile we can see that the email attribute has been set correctly:https://app.revenuecat.com/customers/...But searching the user by email on the web console does not work (we checked several times for typos).Searching by user id works as intended.Thank you for your help.
Hello!We just launched an update of our app yesterday that uses RevenueCat to manage subscription IAPs. I can see some of the summary information at the top of the dashboard display how many active trials there currently are, along with a revenue summary, etc. But when I click through to view any of the charts, all the data is still empty. I understand that some charts are delayed by 7 days, like the trial start chart, but all the other charts are empty too. I’m also able to see the recent transactions coming in at the summary list at the bottom of the dashboard.Looking at the Charts guide (https://docs.revenuecat.com/docs/charts#monthly-recurring-revenue), it seems like most of the data should populate right away:“All charts are generated from the current snapshot of purchase receipts saved in RevenueCat and work independently from any in-app usage. This means that your charts are always up-to-date, without having to rely on any client-side event logging.”So just wanted to confirm if
Hello,Is there a way for an administrator to manually assign an app user ID directly in the dashboard when it cannot be assigned in the app for subscription information? I would like to know if there is a way to assign the app user ID directly without going through the dashboard.Thank you.
This is the error I am getting: W/[Purchases] - WARN(24005): There is a problem with your configuration in Play Store Developer Console. More info here: https://errors.rev.cat/configuring-products I am following the guide here: Have not had the app published yet. But the interesting thing is in RevenueCat Dashboard, I can IMPORT my iNAPP products. RevenueCat can identify a new product created in my Play console, import it without any issues but can’t fetch ProductDetails! Is this normal? Again, have not published my app in Closed testing yet, waiting for review to finish. But since I’m a license tester on a physical phone, and RevenueCat can fetch the products themselves from the Dashboard, maybe there is something else I am missing?
When we open Products page app.revenuecat.com/projects/PROJECT_ID/products, it only reveals the first 1000 products.On this page this call to internal API happens api.revenuecat.com/internal/v1/developers/me/projects/PROJECT_ID/products. Seems like there is a limit (1000). In our case we have more than 1000 products across many of our apps (76) inside one project. Any suggestions on what we could do with this? Maybe there is a way to paginate the results of this API call?
Hi there, I’m having trouble trying to match data from the scheduled csv exports to the data as displayed on revenueCat dashboard. Can someone please assist? I’m not sure where I’m going wrong with my querying. For instance, to count actives and actives lost for the month, I count the distinct user id grouped by start date, then for lost I group by unsubscribe_detected_at instead. However, my metrics do not match what is on the dashboard. I’m off by a few hundreds sometimes.
Hello, I have a problem with changing renewal preference of my subscriptions, it was just working yesterday but now it shows that subscription I wanted to changed to is bought and subscription I wanted changed from is set as a new renewal preference.So to explain it more clearly:I have now “subscription_month” want to change to “subscription_year” when I click to buy it it show correctly native android message that you will change from “subscription_month” to “subscription_year”.But when I go to revenuecat I see “Started a subscription of subscription_year” Changed their renewal preference to “subscription_month”Don’t know why this happen I checked and it gives correct sku in UpgradeInfo I am taking it from “purchaserInfo.activeSubscriptions”. As I said it was working just yesterday so I have no idea what could have changed.
Hello,We want to create our own dashboards from the raw data that we received from Revenucat. We transfer the data to BigQuery about 1 day behind. When we group monthly active subscribers by month, we cannot match them with the data in the table that revenuecat provides us. Meanwhile, we find minor differences acceptable. Unfortunately the difference is too much.For example, while the number of active users in May is 1419 in our code, it is 1893 in the active subscriber chart of Revenucat. I am sharing the SQL code I wrote. The logic we have established here, in short, is this. We got price_in_usd > 0 to eliminate trial users so that data is not duplicated. We also set the sandbox area to false to avoid getting sandbox data. We thought that the original_store_transaction_id refreshes itself when creating the store transaction id with every purchase. That's why we thought that when we group and count the original_store_transaction_id by months, we can reach active subscribers. So wha
In my “Cohort” report, when looking at the retention of our yearly subscribers, it shows retention rates above 100% (see attached screenshot). This seems like a good thing...I just need to know what it means.Is this extra people who are resubscribing who have subscribed previously (not a renewal)? Or does anyone know how to interpret that? Maybe I’m completely misinterpreting? Thank you in advance for the help!
It appears the "Trial cancellation date" filter also applies if a user has cancelled a subscription? For example we have the following filters to show users in the last X amount of days who have started and cancelled a trial. But going through the list there are 3 active subscribers and it looks like each of them... 1. Start a trial2. Let their trial convert into a subscription3. Cancel the subscription but it has not expired
Hi, When filtering in the customer view, can we please add a filter for price in purchased currency. We’re trying to identify customers who have redeemed a promotional offer, and are currently using a range on total spent. This leads to lots of false positives in our reporting. Additionally if this field could also be sent as part of the Amplitude integration that would be super helpful for our reporting. Thanks
Hello - I’m trying to track down an inconsistency and hopefully someone here can help. I’ve noticed in the past week that when I look at the Conversions data, it shows that all trial conversions are zero: there are trials started, but all are labeled as Pending, even though the trial period has ended. When I look at individual days and users, I can indeed see users that converted from trial to subscriptions, but the charts that are supposed to aggregate this data don’t seem to reflect the data that I see by looking at individual users. Any help is appreciated!
I really like this chart!In particular, as someone with a very new app, I’m enjoying breaking it down by daily cohort, and looking at my conversion rates with a 15-day delay to the current day, to see how each successive cohort did as 14 day trials expire.I had a quick question, how does the pending column work? I noticed that many users will remain in pending past the length of the trial, is this related to my billing grace period, or maybe something to do with payment processing delays? Or are their other factors at play? Just curious, :)
Hi!I decided to use the anonymous App User ID and add some reference into attributesThat way I can have IAP without a userlogin demand.In some cases end user want to just have a “nick” or other attribute. But it is impossible to search for the user using attributes. Could I suggest that search get a “attr” keyword addon?For example, if you search for; attr:secretstuff:infoaboutsomeone it will search for only attrib “secretstuff” and “infoaboutsomeone” as search text. I wonder also if it is not possible to search for order numbers, google for instances use GPA.3348-7181-1798-xxxxx number, that exists in the “transaction_id” for each event detail. Apple in same way too. Since the data exists, it could be straight forward adding that? Last feature request:I miss a “read attribute” feature in the SDK, so I can read these parameters without using a webhook and another third party to store that again.
I'd like to track the number of new paying customers we get each month (to calculate CAC). I’ve found two ways to do this, but am seeing large discrepancies between the two. Can someone help me understand the discrepancy, and recommend the best way to get this number?Here is what I’ve been looking at:Active Subscriptions Movement chart - # of “New Actives” for a given month. Customers list - filtered down (e.g. for May, first purchase date >= 2022-05-01, first purchase date < 2022-06-01, total spent > $0) I’m seeing a discrepancy of 13% for May, and 50% for June (numbers are in the low hundreds). My first guess is data lag. This comment suggests that the Customer list can take 2 hours to refresh, but that wouldn’t explain the magnitude of the difference.is there something I’m missing in terms of the definitions for “active subscriptions” and “first purchase date”?From the “Active Subscriptions” chart info on hover:Active Subscriptions shows the number of unexpired, paid subsc
Hi, I released a new version of my apps on July 14. Since July 15, RC is reporting double the new users (500 - 600), but the play console and apple connect is showing the same average users I get this days (200 - 300), I don’t know from where is RC reporting double. I did not change anything in my app logic or upgraded the sdk.
I am trying to export a list of all customers with an promotional purchase however most (over half) of the users that are export do not have the app_user_id column set.I know for a fact that all these users have an app_user_id as this is used to grant their promotions. It also looks fine for the sample of most recently active users that display in the customer list on the website as they all display their app_user_id under the customers column.I have compared the list of most recently active from the website to what was exported and there are ids on the website that don’t appear in the export.Can anyone provide insight into why this columnmight not be populated for majority of my users on the customer list export? Any help is very much appreciated.
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