Skip to main content

Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 301 Posts
  • 665 Replies
301 Posts
Marc Palmer
Marc PalmerMember
asked in Dashboard & Tools
Why is the conversion to paying chart incorrect? Data lag/cohorts?

I’m testing my live purchases in the App Store before public announcement of the product. I’m probably misunderstanding but “Conversion to paying” chart shows zero conversion, even though I installed the app and paid for a real subscription myself yesterday. The subscription shows up correctly, but it shows zero conversions. Why?  

5
Dan Pannasch
RevenueCat Staff
2 years ago
I
IvaNew Member
asked in Dashboard & Tools
How to report on crossgrading?

Hello,How can I report on % of users crossgrading?For context we have a product that has a monthly, quarterly and an annual subscription. I can report on monthly churn, but what I am not sure about is how to calculate how many of those monthly users have not really churned but moved to a a quarterly or annual subscription. Thank you!!!

2
I
2 years ago
S
Saagar BainsNew Member
asked in Dashboard & Tools
Price in purchased currency

Hi,  When filtering in the customer view, can we please add a filter for price in purchased currency. We’re trying to identify customers who have redeemed a promotional offer, and are currently using a range on total spent. This leads to lots of false positives in our reporting.  Additionally if this field could also be sent as part of the Amplitude integration that would be super helpful for our reporting.  Thanks 

0
S
2 years ago
twestrick
twestrickHelper
asked in Dashboard & Tools
Cleaning up customers from Google's & Apple's automated tests

I am wondering how do others handle cleaning up customers that are created when Google and Apple run their automated tests during a new app version’s approval process. They definitely skew the dashboard numbers in RevenueCat.My app is using a defined App User Id so I am thinking of exporting all customers and deleting all customers with an Anonymous App User ID (starting with “$RCAnonymousID:”).Thoughts? Any issues with deleting customers with an Anonymous App User ID?

4
twestrick
1 year ago
R
RcLearner-28New Member
asked in Dashboard & Tools
How to add Footnote Text to Paywall in Swiftui?

I want to add footnote text to PaywallView in Swiftui to comply with App Store Guidelines like shown in this blog:- https://www.revenuecat.com/blog/engineering/schedule-2-section-3-8-b. What is the recommended way to do it?

1
H
RevenueCat Staff
10 months ago
W
Will NNew Member
asked in Dashboard & Tools
Why is the app_user_id column blank for the majority of users in my exported customer list?

I am trying to export a list of all customers with an promotional purchase however most (over half) of the users that are export do not have the app_user_id column set.I know for a fact that all these users have an app_user_id as this is used to grant their promotions. It also looks fine for the sample of most recently active users that display in the customer list on the website as they all display their app_user_id under the customers column.I have compared the list of most recently active from the website  to what was exported and there are ids on the website that don’t appear in the export.Can anyone provide insight into why this columnmight not be populated for majority of my users on the customer list export? Any help is very much appreciated.

2
W
2 years ago
K
kris-yuNew Member
asked in Dashboard & Tools
How to fetch monthly active users and active subscribers

I am building an iOS app, I use RevenueCat for my in-app-purchase feature. In RevenueCat dashboard, it shows my monthly active users and my active subscriber, I want to hit the same api and display these informations in my iOS app, dose RevenueCat provide such an API for us to use or we are not allowed to use these information outside of the dashborad?

1
Ryan Glanz
RevenueCat Staff
1 year ago
B
berkay-can-077576New Member
asked in Dashboard & Tools
How to get vendor number when Apple's Payments and Financial reports page inactive

How to get vendor number because doc suggests Payments and Financial Reports section and the page is unavailable right now:https://appstoreconnect.apple.com/itc/payments_and_financial_reports/#/ 

2
joan-cardona
RevenueCat Staff
2 months ago
L
lertsekNew Member
asked in Dashboard & Tools
How to calculate churn from the transaction data in S3?

The documentation includes sample queries for revenue, active trials, and active subscriptions but there are no sample query for churn. How to determine churn as shown in charts? And how to determine the active subscriptions per day that shows a deduction when a user unsubscribes?

1
tina
RevenueCat Staff
2 years ago
T
TBZ
asked in Dashboard & Tools
Differences in Overview metrics vs. Customer Lists

“Active Subscribers” and “Total Revenue” on the Customers pagedo not match “Active Subscriptions” and “Revenue” on the Overview page, which are higher here.(App Store only.   New app.)Why?

1
ryan
RevenueCat Staff
2 years ago
Matt G
Matt GNew Member
posted in Dashboard & Tools
What are Starter plan customers doing, that I’m not ?

Hey all,  I have a question for the wider community, as well as RevenueCat mods & contributors. I, like most people, who lean heavily on RC .. absolutely love the service. Not to mention it’s support, its amazing SDK and the hours/days/weeks it has saved me. As soon as I realised how important RC was for the development of my indie-app developer journey, I opted for the Starter plan.If I’m completely honest, I didn’t really know the difference between the Free and Starter .. it just felt like the obvious choice, and I was also sooooo far away from $1,000 MTR 😃 ** STOP PRESS **I’ve never reached the MTR threshold to require a RC payment .. but in the next month or two, I hope to do exactly that 🎉 back to my questionWhat are Starter plan customers doing, that I’m not ?Everything in Free plus charts, customer lists, webhooks, Slack integration, and up to 5 seats for your team I look at the Charts every now and again .. but most of the time the line looks the same as any other charts

1
Jonny Hatch
1 year ago
R
RasulbekNew Member
asked in Dashboard & Tools
Get Customers list with filtering by Last Seen App Version

Hi, How can I get customers list with filtering by Last Seen App Version? Regards

4
R
4 months ago
R
rm-46b3d6New Member
asked in Dashboard & Tools
Can i manually revoke an entitlement?

I know you can grant entitlements via the RC dashboard. How do I revoke the entitlement? (Edit: to elaborate: I purchased the entitlement in a sandbox on iOS. I now want to revoke that entitlement so I can test the flow again).

1
H
RevenueCat Staff
1 year ago
P
penlab_kumuNew Member
asked in Dashboard & Tools
Should In-App purchases be in an entitlement?

Our app implements renewable subscriptions for Monthly and Annual. We are also implementing a “Day Pass” where users can purchase this and have access to locked content for 24 hours. The user can repurchase after it expires. We manage the expiration on our own servers.I created the “Day Pass” products as in-app purchases and added them to their own entitlement in RevenueCat. After some thought, I think I shouldn’t have added them to an entitlement.What’s the recommended setup?

2
R
5 days ago
tobysola1
tobysola1Active Member
asked in Dashboard & Tools
Local Currency & Currency Symbols

When designing a RC Paywall, if I use a variable like {{ total_price_and_per_month }} will the dollar sign always be used, or will people in other countries see the price in their currency, with their currency symbol? 

3
tobysola1
2 months ago
M
Martin WNew Member
asked in Dashboard & Tools
User in Croatia can't get family sharing working

We have enabled family sharing but one of our users can’t get it to work. We have tried everything to help but can’t understand why it isn’t working. It is working for other customers. For the specific user that made the purchase I can see that "country_code": null for the event data. For all other users I look at the country_code is not null. Could that be the problem and why is it null in that case? (Not sure if I can post the link to the user in our dashboard here as it is public)

3
ryan
RevenueCat Staff
2 years ago
A
aaditya-pathak-406bdeNew Member
asked in Dashboard & Tools
revenueCat portal Not showing recent transaction from last 3 days. Is this happening with any one else?

My revenue cat dashboard is not showing the in app purchases from last 3 days and all the purchases are getting refunded automatically. Is this happening with anyone else?

1
cody
RevenueCat Staff
1 year ago
N
nurdin-mwanileloNew Member
asked in Dashboard & Tools
RevenueCat not displaying iOS paid subscriptions in the Customer Dashboard

Hello Everyone!.I've implemented RevenueCat's subscription functionality in both my Android and iOS apps.The Customer Dashboard in RevenueCat is currently showing the paid subscription information for my Android users accurately. However, it's not displaying any paid subscriptions for my iOS users. I have verified that the paid subscriptions are working correctly for iOS users through the App Store and on their iPhones. The issue solely lies in the RevenueCat Customer Dashboard not showing the paid subscription information for iOS users. Has anyone faced a similar issue or have any suggestions on how to resolve this problem? Your advice and insights would be greatly appreciated! Thank you in advance!

2
O
2 months ago
A
amsdamsgramDedicated Member
asked in Dashboard & Tools
New retention chart with user maturity

Hi, I just came across this article talking about the new segmentation support for the retention charts and also the consideration of user maturity now.I’m a little bit confused about the last point.From my understanding, it means that in the retention chart you don’t consider anymore that a user will renew until it has actually renewed, am I correct? When I look at a retention chart without any segment, it seems like you’re still considering that a user will renew unless it cancels its subscription:Retention chart for the last 90 days​​​​​​On the other hand, when I add a segment like country still for the last 90 days, I do only see the retention of the past 2 months, and no projection for the current month.Retention chart with a segment For me, the data dilemma you’re talking about in your article is occurring no matter if we add a segment or not. Would you have an explanation about these two different behaviors? Thank you,

4
A
2 years ago
É
Étienne TremblayNew Member
asked in Dashboard & Tools
How can Active Subscriptions be calculated from Transactions data?

I am unable to replicate the Active Subscriptions number from the dashboard chart.From the transactions data obtained through the ETL exports, I have tried the SQL example found here, as well as variations of it, but the result always differs from what’s in the chart.What are the calculation details for Active Subscriptions?

1
tina
RevenueCat Staff
2 years ago
A
Adir KolMember
asked in Dashboard & Tools
How is MRR calculated using Upfront product?

How MRR is calculated for Upfront based products?For example, I have a product (iOS) of 1 month upfront for $1 and then after the first month $49.99 yearly. Just want to make sure I have the right insights on dashboard.

2
A
2 years ago
M
mr-0f76e5New Member
asked in Dashboard & Tools
How to grant promotional subscription in sandbox environment?

Is it possible to grant a promotional subscription in the sandbox environment, as opposed to the production environment? When using the dashboard to grant an entitlement to a user, it always says "environment": "PRODUCTION".I’ve read that users don’t relate to a particular environment, but transactions do. Isn’t granting an entitlement a transaction, and therefore wouldn’t it make sense to grant an entitlement in the sandbox environment?

1
kaitlin
RevenueCat Staff
11 months ago
N
nico-hofMember
asked in Dashboard & Tools
Import Products from Google Play Store not (longer) possible?

When I initially set up my Google Play App I could import products automatically from Google Play with the “import” button:https://revenuecat.releasenotes.io/release/1eSGh-new-import-subscription-products-from-google-play-consoleProducts > new > Play Store > (no more button) but only the form to do it manually...So this worked a few days ago. Now I wanted to import some more (new) products from there but the button is just no longer available?Is this feature disabled now? 

3
N
1 year ago
A
AntonCNew Member
asked in Dashboard & Tools
Data for the experiment is not available for almost 3 weeks

Hi,I started my experiment on January 20. Both variants have successfully converted users from 3-day trials. However, after almost 3 weeks (on February 7), I didn’t see any results for the experiment. Instead of it, I see the message “Data for this experiment will be available in 24 hours”. Questions:How do I know if my experiment is running successfully and I’m not wasting my time by looking at placeholders for several weeks? Why does RevenueCat say that the data will be available in 24 hours if this is never true? I’m running my third experiment and data was available in 1-3 weeks. What are the minimum criteria for data to be available? E.g., at least three converted users / purchases? Are there any plans to show how the LTV is calculated for each variant? Any clarifications on my questions would be greatly appreciated. 

4
sundeep
RevenueCat Staff
2 years ago
D
DaveMember
posted in Dashboard & Tools
Analytics: Average days of subscriber retention before voluntary churn

Is there a way in revenue cat to see how long (days, weeks, months) an users are premium paid subscribers before they voluntarily churn? Ideally this would be a cohort chart. I see there is a cohort chart, but I am trying to see this in days. On average how many days before someone churns. Is there already a way to see that that I am missing?

4
Jens
RevenueCat Staff
2 years ago

Badge winners

Show all badges
Terms & ConditionsCookie settings