Dashboard & Tools
Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.
- 145 Posts
- 250 Replies
I'd like to track the number of new paying customers we get each month (to calculate CAC). I’ve found two ways to do this, but am seeing large discrepancies between the two. Can someone help me understand the discrepancy, and recommend the best way to get this number?Here is what I’ve been looking at:Active Subscriptions Movement chart - # of “New Actives” for a given month. Customers list - filtered down (e.g. for May, first purchase date >= 2022-05-01, first purchase date < 2022-06-01, total spent > $0) I’m seeing a discrepancy of 13% for May, and 50% for June (numbers are in the low hundreds). My first guess is data lag. This comment suggests that the Customer list can take 2 hours to refresh, but that wouldn’t explain the magnitude of the difference.is there something I’m missing in terms of the definitions for “active subscriptions” and “first purchase date”?From the “Active Subscriptions” chart info on hover:Active Subscriptions shows the number of unexpired, paid subsc
In the backoffice, it’s nice to be able to look for customers for UserID and email, but as the official documetnation says that the UserID shouldn’t be something easy to guess because security reasons, being able to look for customers by display name would be handy.Right now, we have to look for the user name in our own database, find the email, and then look for the customer by email in your database. But you already have a displayName value for it. Make it searchable please.
Hello Revenue-Cat Community, I’m looking to solve the following challenge:We created several different Offer-Codes for our In-App Purchases, which are used for different Sales Chanels, for ex. Influencers or Websites, etc. That is working great.How can I filter my Charts in Revenue Cat to see which OfferCode is used?I’m seeing the OfferCode used for the sale when tapping on the Transaction, but I can't find a way to filter for specific offer codes. Do you have any suggestion for that challenge?
We have just imported about 5000 Stripe receipts. We can look up individual customers by their user id, but none of them show up in the Active customer list. Our import was very straightforward. We just imported the user id and the fetch_token (stripe receipt). Everything looks correct for each customer in terms of their subscription dates and spend, but they don’t appear to be recognized as active
Hi thereI can see charts for our Active Trials and would like to see a future projected revenue forecast based on when those trials are due to convert.Even better if it accounts for our trial conversion rate based on product, but no problem if I need to guesstimate that myself.How might I do this?Tobin
Steps:User A logged in with App User Id A. User A make purchase and a transaction created against user Id A on revenue cat. User A logged out from the app. User B logged in to the same app with the User Id B. User B make purchase and a transaction created against user Id B, But User A’s transaction app user Id updated to B.My issue is I want both the transactions with separate App User Id and to updated with latest one.Where and What I am missing here? Is there any configuration I need to do?
Apple limits the data they share with their offer codes, so the customers appear with $0 revenue in RevenueCat.How are people working around this? Wondering if we should set up a webhook for the data, or just rely on Apple’s reports, or something else?
Hi, I have an experiment running with a product that uses a 7-day free trial that shows no data after running for 8-days. I had assumed the data would appear once trials begun converting. This doesn’t appear to be the case. Both products are being purchased and Trial Converted events are now being sent to my CDP and appearing in the RevenueCat ‘trial conversions’ graph.
I am successfully setting the user’s attributes in my RN app with setAttributes, however, they do not show in the dashboard. I’ve waited over 3+ hours at this point. I’ve put the app in the background, and quit/re-started, but they still do not show in the dashboard. I also invalidatePurchaserInfoCache in our dev environment. What is needed to get this to work?
In our application we have a logic of a 3 days free use period, that we provide to the user by granting them Promotional Entitlements through RevenueCat API. During that period user can manually click the upgrade button to start a play store/app store subscription. We would expect that once the store subscription is purchased, promotional entitlements would be replaced with the ones from subscription. However this doesn’t happen, which causes some problems. For example, we can’t tell if user is currently using play store/app store 7 days subscription-trial (available once, after which they got billed automatically), because `entitlement.storeType` is always equal to `promotional` and `entitlement.periodType` is always equal to `normal`. Also all the entitlements have product indentifiers starting with `rc_promo`. Only after the promotional entitlement is expired, they get replaced with correct data from app store/play store. Currently as a workaround we manually revoke promotional ent
I understand that the currency of the product is handled by the app store, but when viewing the revenuecat dashboards, the prices are always converted to USD currently.Is there a way to set the currency displayed in revenuecat? Thanks,Brent
Hi, connected RevenueCat directly with Facebook SDK (previously used Appsflyer), to cut down project’s expenses. After relaunching my campaigns purchase event doesn’t show up in main dashboard. Purchase in my case if Trial Start. Went through the integration part a few times, everything seems to be ok. What am I missing? Where I should look at first?
I would like to report a possible bug found on RevenueCat dashboard, like I wrote recently on another thread which is marked as resolved, even though the bug still persists:I am using this code to update user name and email, but the changes don’t show up on Customer Profile page for this user on RevenueCat dashboard.Purchases.setDisplayName(“John Doe”);Purchases.setEmail(“email@example.com”); @goleary confirmed the bug also occurs in his project, and gave more information:Same here, I’m setting attributes via the REST API, and they show up when I hit the subscriber status endpoint, but they do not show up in the RevenueCat dashboard. Here’s a link to the other, related discussion:
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