Skip to main content

Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 308 Posts
  • 686 Replies
308 Posts
M
mr-0f76e5New Member
asked in Dashboard & Tools
How to grant promotional subscription in sandbox environment?

Is it possible to grant a promotional subscription in the sandbox environment, as opposed to the production environment? When using the dashboard to grant an entitlement to a user, it always says "environment": "PRODUCTION".I’ve read that users don’t relate to a particular environment, but transactions do. Isn’t granting an entitlement a transaction, and therefore wouldn’t it make sense to grant an entitlement in the sandbox environment?

1
kaitlin
RevenueCat Staff
1 year ago
S
spwintNew Member
asked in Dashboard & Tools
Can I use JWT token for Webhook Authentication?

I want to have token with expiry to be more robust. May be create webhook programatically or upload key file to generate JWT or use Firebase Auth. 

1
MarcosC
RevenueCat Staff
1 year ago
J
jeanne-2b2c08New Member
asked in Dashboard & Tools
Scheduled Data Export -

Hi there, I’m having trouble trying to match data from the scheduled csv exports to the data as displayed on revenueCat dashboard. Can someone please assist? I’m not sure where I’m going wrong with my querying. For instance, to count actives and actives lost for the month, I count the distinct user id grouped by start date, then for lost I group by unsubscribe_detected_at instead. However, my metrics do not match what is on the dashboard. I’m off by a few hundreds sometimes.

4
J
1 year ago
B
bear-usNew Member
asked in Dashboard & Tools
Issues with Product Import on RevenueCat Dashboard IOS

Hello everyone,I hope this post finds you well. I've run into a challenge with the RevenueCat platform and was hoping someone here might have encountered a similar issue and could provide some guidance. Situation:I've been trying to import my IOS in-app purchase products into the RevenueCat for dashboard. While I've followed the standard procedures and ensured that my product identifiers in Apple's App Store Connect match those I'm entering in RevenueCat, not all of my products are appearing on the dashboard, there are 20 products but only 10 products are showing up when import. The products are on IOS side is still not send to submission but I think it should show up on revenuecat regardless of their status. Steps I've Taken:Double-checked the product configurations in App Store Connect. Verified the integration of the RevenueCat SDK within my app. Refreshed the RevenueCat dashboard multiple times. Checked for any API errors (for those who might ask). Deleted all products from revenue

1
H
RevenueCat Staff
1 year ago
A
aaditya-pathak-406bdeNew Member
asked in Dashboard & Tools
revenueCat portal Not showing recent transaction from last 3 days. Is this happening with any one else?

My revenue cat dashboard is not showing the in app purchases from last 3 days and all the purchases are getting refunded automatically. Is this happening with anyone else?

1
cody
RevenueCat Staff
1 year ago
L
LouisNew Member
asked in Dashboard & Tools
A/B test - Experiments - Different results on A/B test and on tables

How can we explain the fact that we observe different results in our data for each variant on Experiments and on RevenueCat tables when filtering for each offer? Example for the number of conversions : - On our RevenueCat dashboard, filtering by offer: 51 for the Control variable and 37 for the Treatment variable.- On Experiments: 106 for the Control variable and 123 for the Treatment variableHow can we explain these data differences?

1
H
RevenueCat Staff
1 year ago
L
lance-samariaActive Helper
asked in Dashboard & Tools
Where is Google-Play-Store Server Notification Forwarding URL?

To get an Apple Notification forwarded, in the console, in the iOS section there is a field Apple Server Notification Forwarding URL that I can forward incoming iOS notifications to: In the Android section of the console, I couldn't find a field I can forward incoming Google notifications to. How/where do I forward Google Server Notifications?  

2
L
1 year ago
F
FloNew Member
asked in Dashboard & Tools
How do I check if all payloads are successfully sent to Adjust?

Hey there, I would like to know how to check if all payloads are successfully sent to Adjust?I can see on the individual customer level, but would like to check if all payloads are successfully sent to debug a data discrepancy issue. Thanks!

2
A
1 year ago
N
nico-hofMember
asked in Dashboard & Tools
Import Products from Google Play Store not (longer) possible?

When I initially set up my Google Play App I could import products automatically from Google Play with the “import” button:https://revenuecat.releasenotes.io/release/1eSGh-new-import-subscription-products-from-google-play-consoleProducts > new > Play Store > (no more button) but only the form to do it manually...So this worked a few days ago. Now I wanted to import some more (new) products from there but the button is just no longer available?Is this feature disabled now? 

3
N
1 year ago
C
cf4ed4New Member
asked in Dashboard & Tools
What is experiments "other" product ?

Hello, In my experiments results I have a product called “other”, what does it refer to ?Thanks,

1
sharif
RevenueCat Staff
1 year ago
P
pankaj-61eb8eNew Member
asked in Dashboard & Tools
In RevenueCat Dashboard in iOS

Hi,When i buy plan with different user but In RevenueCat Dashboard It show all user is same. It show current buy plan user.

5
MarcosC
RevenueCat Staff
1 year ago
Arnaud
ArnaudActive Member
asked in Dashboard & Tools
Experiment: build number in enrollment criteria

Hello,my existing paywall won’t support experiments because I constrained it to support only 2 packages (monthly/yearly), so I’ll have to wait for my upcoming app update to be adopted by enough people to trigger it. Wouldn’t it make sense for you to add the app’s build number as an enrollment criteria?This could also let us tie an experiment to a significant app update.Thanks

3
B
1 year ago
R
rm-46b3d6New Member
asked in Dashboard & Tools
Can i manually revoke an entitlement?

I know you can grant entitlements via the RC dashboard. How do I revoke the entitlement? (Edit: to elaborate: I purchased the entitlement in a sandbox on iOS. I now want to revoke that entitlement so I can test the flow again).

1
H
RevenueCat Staff
1 year ago
K
kris-yuNew Member
asked in Dashboard & Tools
How to fetch monthly active users and active subscribers

I am building an iOS app, I use RevenueCat for my in-app-purchase feature. In RevenueCat dashboard, it shows my monthly active users and my active subscriber, I want to hit the same api and display these informations in my iOS app, dose RevenueCat provide such an API for us to use or we are not allowed to use these information outside of the dashborad?

1
Ryan Glanz
RevenueCat Staff
1 year ago
E
evgreNew Member
asked in Dashboard & Tools
Interpreting A/B experiment results

Hello everyone, we’ve been running various experiments with revenuecat for some time and finally I found myself quite confused as to how to interpret the results.Setup:Control: tier5 - has monthly and yearly subscription offeringsTreatment: tier6 - has a different monthly and yearly subscription offerings QuestionsWhy are all offerings mixed into both Control and Treatment arms? We clearly separate and would like to test tier5 vs tier6. Follow up: Why totals include offerings from a competing arm? E.g. Treatment arm (tier 6) is 820 in total and includes 14 yearly offerings from tier5?I’ve read through all the articles and discussions, but can’t really get it. Would really appreciate any insight here. 

3
Ryan Glanz
RevenueCat Staff
1 year ago
TobiasMIkl
TobiasMIklNew Member
asked in Dashboard & Tools
Filtering Customer List with custom attributes

Hi there, is there a way to create a filtered customer list based on custom Attributes? We would want to use this in order to create a Customer List filtered through a list of “blacklisted” internal accounts we do not want to count towards our sales and user statistics. If there is another way to make this happen, I would love love to hear some tips and best practices. 

7
M
1 year ago
T
TimurMember
asked in Dashboard & Tools
Admin Panel doesn't show more than a 1000 products

When we open Products page app.revenuecat.com/projects/PROJECT_ID/products, it only reveals the first 1000 products.On this page this call to internal API happens api.revenuecat.com/internal/v1/developers/me/projects/PROJECT_ID/products. Seems like there is a limit (1000). In our case we have more than 1000 products across many of our apps (76) inside one project. Any suggestions on what we could do with this? Maybe there is a way to paginate the results of this API call?

6
M
1 year ago
M
Maria MezhovaMember
asked in Dashboard & Tools
How to grant PRO access for all products with one product purchase?

Can somebody help me, I’m stuck!  I’m trying to set up purchases in my iOS app with Revenue Cat.in my app I have 4 products (different training plans: 2 - are monthly subscriptions, 2 - non consumable IAPs). One of my subscription product is kind a PRO, by buying it I should grant access to all 4 programs. But I don’t understand how should I organize my offerings and entitlements so that buying this one PRO product gives access to all other products. What I’ve tried. I made 4 offerings for each product. and made 4 entitlements, 3 - per each separate products and 1 pro entitlement with all 4 products. And what I get - if i buy one of non-consumables I open 2 entitlements - one for this product, and the pro one, that also contains this product. This is definitely not what I want.  I would highly appreciate any help!!! 

2
H
RevenueCat Staff
1 year ago
J
jake lynchMember
asked in Dashboard & Tools
Historical Transaction Log

Hi,  I started exporting RevenueCat events to segment after about 4 months of purchases. I am trying to gather transaction data for the past year however which includes this period. I’ve exported customer lists of all paying customers, but I believe they only have the `latest_product`, not the transaction date. Is it possible to gather this data some other way?

1
H
RevenueCat Staff
1 year ago
Matt G
Matt GNew Member
posted in Dashboard & Tools
What are Starter plan customers doing, that I’m not ?

Hey all,  I have a question for the wider community, as well as RevenueCat mods & contributors. I, like most people, who lean heavily on RC .. absolutely love the service. Not to mention it’s support, its amazing SDK and the hours/days/weeks it has saved me. As soon as I realised how important RC was for the development of my indie-app developer journey, I opted for the Starter plan.If I’m completely honest, I didn’t really know the difference between the Free and Starter .. it just felt like the obvious choice, and I was also sooooo far away from $1,000 MTR 😃 ** STOP PRESS **I’ve never reached the MTR threshold to require a RC payment .. but in the next month or two, I hope to do exactly that 🎉 back to my questionWhat are Starter plan customers doing, that I’m not ?Everything in Free plus charts, customer lists, webhooks, Slack integration, and up to 5 seats for your team I look at the Charts every now and again .. but most of the time the line looks the same as any other charts

1
Jonny Hatch
1 year ago
M
MarcosNew Member
asked in Dashboard & Tools
How to get a list of subscription events within a given period of time?

Hey all! I’m researching different ways to do our next feature and I have some doubts about if RevenueCat can handle the following use case: We want to build a cashback feature with certain rules based on the app usage of the user in a given period of time. To be able to do that we need to know all the payments received in a given period of time to be able to calculate the amount of money to cashback and to whom.Is there a way to easily do that with RevenueCat? An example flow that might be enough: Every first of the month, we can download a .csv file with a list of events occurred in a given period (past month) including: userId - amount ($) - event (renewal/initial_purchase) - timestamp - duration (monthly, annual) - productId 

3
H
1 year ago
A
asindhuHelper
asked in Dashboard & Tools
Dashboard user account appears to be doubled

First off, I have read everything in this thread and was not able to resolve my issue.My user count (both “Active Users” and “New Customers”) counts on the RevenueCat dashboard appear to be roughly double the actual count as I am tracking it internally within my app. I am using anonymous user IDs. My app is pretty basic and all I do is call Purchases.configure once on app launch -- my understanding is that this is where the unique customer is either created or retrieved but I’m not exactly clear on the logic here or how it happens.Anyway I’m using React Native and so I call .configure() in the export default function App() { … } function. I have also added logs and searched my entire code base to confirm that this is the only call and that it only gets called once during usage of the app.I don’t ever call reset(), identify(), or any other such RevenueCat methods. The only other calls to the RevenueCat SDK after a thorough scrub of my code base are Purchases.getOfferings, Purchases.getC

6
A
1 year ago
B
BergiNew Member
asked in Dashboard & Tools
Json Key

 .

0
B
1 year ago
E
Eoin HamiltonNew Member
asked in Dashboard & Tools
Reporting on Billing errors

I am trying to find a way to delve into billing errors for our customers. While there is a way to filter these in the customer panel, this only shows current billing errors and not those that moved to cancellation due to a previous billing error.  Is there a way to find this information? 

1
H
RevenueCat Staff
1 year ago
S
StorologyHelper
asked in Dashboard & Tools
Issue related to changing Price

Hello everyone,After releasing my app with a subscription price of $5.99 and gaining a few subscribers, we decided to lower the price in a few countries on Apple and Google In-App Payments. Unfortunately, one of our subscribers was impacted by this change and reported that Apple charged them the updated price, but RevenueCat still showed the previous price of $5.99 in their last payment.Fortunately, the customer was charged correctly, but we're now concerned about the accuracy of the information shown in RevenueCat. Is there something we need to change in RevenueCat when we update the price on Apple and Google? What are we missing?Thank you in advance.

1
kaitlin
RevenueCat Staff
1 year ago

Badge winners

Show all badges
Terms & ConditionsCookie settings