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Question

Revenue info hasn't been increasing at RevenueCat Dashboard.

  • January 26, 2023
  • 1 reply
  • 41 views
C
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Hi,

Some of the users refunded our app’s subscription. Now, I'm not sure the RevenueCat dashboard is showing the correct revenue info, because revenue is not increasing despite new sales.

We haven't had much refund-related Slack notifications in the past few hours, but revenue continues to drop: For example, we got two refund notifications, but revenue decreased more than that like 10 or more. I don’t know why.

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1 reply

Andy
RevenueCat Staff
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  • Andy
  • RevenueCat Staff
  • 237 replies
  • January 26, 2023

@canbalkaya Hi! We’re going to need a few more details to assist you, and those might involve data that is private to your app. So to move forward, we’re going to move into our Support system in Zendesk (you’ll receive an email) and we con continue the conversation from there! 

Andy

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