Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 231 Posts
  • 478 Replies

231 Posts

K
KimMember
posted in Dashboard & Tools

Feature request for new charts - Install trend line

Would love to see one of the new charts show install trend lines and ability to segment. Frustrates me that installs are shown on dashboard but can’t really do anything with this data. 

2
K
2 years ago
J
John WardsNew Member
posted in Dashboard & Tools

Feature request: Set project currency

Hey, We are a UK based business, with 90% of our subscriptions coming in as GBP. It would be great if your graphs and etl jobs could be set to convert to the currency of your choice rather than USD. The issue I have is due to currency rate changes if we compare year on year revenue numbers, it’s hard to do that if the currency rates have changed significantly in the same period. Right now the USD to GBP rate has changed about 10-15% year on year, hence this being a bit of an issue for us.ThanksJohn

1
Dan Pannasch
RevenueCat Staff
1 year ago
J
Jakub DanielczykNew Member
asked in Dashboard & Tools

An entitlement provided by subscription purchase doesn't override RC promotional entitlement

In our application we have a logic of a 3 days free use period, that we provide to the user by granting them Promotional Entitlements through RevenueCat API. During that period user can manually click the upgrade button to start a play store/app store subscription. We would expect that once the store subscription is purchased, promotional entitlements would be replaced with the ones from subscription. However this doesn’t happen, which causes some problems. For example, we can’t tell if user is currently using play store/app store 7 days subscription-trial (available once, after which they got billed automatically), because `entitlement.storeType` is always equal to `promotional` and `entitlement.periodType` is always equal to `normal`. Also all the entitlements have product indentifiers starting with `rc_promo`. Only after the promotional entitlement is expired, they get replaced with correct data from app store/play store.  Currently as a workaround we manually revoke promotional ent

0
J
1 year ago
B
bircoyNew Member
asked in Dashboard & Tools

Dasboard Recent Transactions shows the number of transactions more than it should be

Hi!, sometimes when I create a new sandbox account and make a purchase, the dashboard shows the number of transactions more than once. My appstore settings seem to be okey. Even though I purchased it once, the package seems to be renewed by itself. I only have this problem in apple, there is no such problem in android 

1
B
1 year ago
Arnaud
ArnaudActive Member
asked in Dashboard & Tools

Experiment: build number in enrollment criteria

Hello,my existing paywall won’t support experiments because I constrained it to support only 2 packages (monthly/yearly), so I’ll have to wait for my upcoming app update to be adopted by enough people to trigger it. Wouldn’t it make sense for you to add the app’s build number as an enrollment criteria?This could also let us tie an experiment to a significant app update.Thanks

3
B
5 months ago
H
HugoNew Member
asked in Dashboard & Tools

Revenuecat attribution info by keyword

Hey Guys!Anyone knows if its possible to see apple search ads attribution information by keyword? I can see information by campaign and ad group but don’t see it by keyword.Having this information by keyword is extremely important for us to optimize, so if it’s not possible, I need to find another attribution platform.Looking forward to have some thoughts and feedback

2
A
7 days ago
M
Matt HammersleyNew Member
asked in Dashboard & Tools

Chart that includes Active Subscriptions + Promotional Entitlements

Is there any way to see a chart that includes Active Subscriptions AND Promotional Status over time? 

1
tina
RevenueCat Staff
1 year ago
D
DominicNew Member
asked in Dashboard & Tools

Facebook Ads - App Events Setup

It is suggested to turn off isAutoLogAppEventsEnabled from Facebook in code. ttps://www.revenuecat.com/docs/facebook-ads#2-send-device-data-to-revenuecatFor Facebook Ads integration to work, should I turn off the “Log in-app events automatically” for both IOS and Android on the Facebook app dashboard? 

1
sharif
RevenueCat Staff
9 months ago
J
JeremyHelper
asked in Dashboard & Tools

Android: Revenue reported not accurate

I was looking at the transaction overview dashboard in RevenueCat today and it listed a subscription purchase transaction at $69.99 USD, although, in Google Play Console that product sku is marked as being $24.99 USD (customer ID c89e4788/1a4ba4e5-37b3-4f44-bc27-3eed343e5c2f, transaction ID: GPA.3350-3906-4874-72666, product ID: bloomer2_25_mo:p1m). Could there be something wrong with my RevenueCat setup that is affecting the amount being reported?I’m not sure where in the Google Play Console I can view individual subscription transactions, so I haven’t been able to verify it there. But, if the subscription tier is set to $24.99, is there any reason the user would be charged a different amount?

2
Ryan Glanz
RevenueCat Staff
2 months ago
U
Uri
asked in Dashboard & Tools

Summary panel about purchase history of a customer?

Hi,Is there a way to see a sum up of the purchase history of a customer? Like how many renewal until now, when was the initial purchase, and details like that?I know there’s a list of the history, but then it’s hard to tell how many renewal until now, and when was the initial purchase that generated all those renewals and revenue, and so on. Thanks

1
tina
RevenueCat Staff
2 years ago
J
Jordan PetersonMember
asked in Dashboard & Tools

How to filter customers in order purchased

How do I filter the customers so that I can see which trials are expiring the soonest and which ones are expiring last. Right now all the dates are out of order

3
Miguel Carranza
RevenueCat Staff
1 year ago
G
gaele lalahyNew Member
asked in Dashboard & Tools

can you see IOS sales vs Android sales ?

i cannot find the place in revenucat to see how many sales are on android and how many sales are in IOS. 

1
sundeep
RevenueCat Staff
1 year ago
D
David EHelper
asked in Dashboard & Tools

What happens to LTV when a customer reactivates?

Hey guys,I’ve been loving the LTV charts but one thing is unclear:If a customer reactivates, does their LTV calculation start from scratch?

1
D
1 year ago
F
Furkan SimsirNew Member
asked in Dashboard & Tools

When is the right time to conclude an experiment?

I’ve read the article Experiments: Debugging and best Practices for A/B Testing that was probably written when Experiments were still in beta. The documentation mentions an “LTV Chart” with a gauge to determine when you can conclude an experiment.. However, I can’t find that my RevenueCat dashboard. My case: I have two subscription groups that both contain a monthly and yearly subscription. The trial length for the subscriptions between the groups are identical. The only difference is price.I’ve been running the experiment for around two weeks now, and see positive results. However, it’s still unclear for me when I can finish the experiment. 

1
H
RevenueCat Staff
11 months ago
T
Tobin HarrisActive Member
asked in Dashboard & Tools

View revenue forecast based on active trials?

Hi thereI can see charts for our Active Trials and would like to see a future projected revenue forecast based on when those trials are due to convert.Even better if it accounts for our trial conversion rate based on product, but no problem if I need to guesstimate that myself.How might I do this?Tobin

0
T
1 year ago
K
KevinNew Member
asked in Dashboard & Tools

Number of renewals for Yearly plan happening each month

Hello, I’m trying to see the number of renewals for our Yearly plan happening each month but can't find this in the Charts section. When I look at our Yearly renewal revenue in a given month and divide it by the Yearly renewals in that month from the Subscription Retention chart, I see a subscription price that is much higher what it should be. This suggests that there are Yearly renewals happening each month that are not contained within the Subscription Retention chart. My guess is these are upgrades from our monthly plan or other non-standard renewals? Is it possible to see the all Yearly renewals happening each month in RevenueCat? Thanks!

2
K
1 year ago
L
LouisNew Member
asked in Dashboard & Tools

A/B test - Experiments - Different results on A/B test and on tables

How can we explain the fact that we observe different results in our data for each variant on Experiments and on RevenueCat tables when filtering for each offer? Example for the number of conversions : - On our RevenueCat dashboard, filtering by offer: 51 for the Control variable and 37 for the Treatment variable.- On Experiments: 106 for the Control variable and 123 for the Treatment variableHow can we explain these data differences?

1
H
RevenueCat Staff
4 months ago
T
TeroNew Member
asked in Dashboard & Tools

How can a user have multiple trial conversions listed in Customer View?

Hi!As this image shows, the customer started a trial and seems to have converted three times. Only 1 showing a CAD value. Then 2 times opted out of renewal after that.I was wondering what is going on?

2
T
2 years ago
Y
yazan-6a840fNew Member
posted in Dashboard & Tools

emergency help

Hello. We have an emergency production issue that we need to clarify  RevenueCat Old Project Name on RevenueCat: STRONG&SXYOld Project ID Code: 532a68e1New Project Name on RevenueCat: STRNGOld Project ID Code: 3f1c3178we need emergency help please that issue effect millions of users 

1
Michael Fogel
RevenueCat Staff
1 month ago
U
Uri
posted in Dashboard & Tools

Charts - Missing Intro / Promotional Conversion Chart

I think it’d would be nice to have a chart about intro price period conversion to the full price subscription, just like free trial conversion to paid subscription. Is there a way to get this data from the platform? Thanks.

1
sundeep
RevenueCat Staff
2 years ago
M
Maria MezhovaMember
asked in Dashboard & Tools

How to grant PRO access for all products with one product purchase?

Can somebody help me, I’m stuck!  I’m trying to set up purchases in my iOS app with Revenue Cat.in my app I have 4 products (different training plans: 2 - are monthly subscriptions, 2 - non consumable IAPs). One of my subscription product is kind a PRO, by buying it I should grant access to all 4 programs. But I don’t understand how should I organize my offerings and entitlements so that buying this one PRO product gives access to all other products. What I’ve tried. I made 4 offerings for each product. and made 4 entitlements, 3 - per each separate products and 1 pro entitlement with all 4 products. And what I get - if i buy one of non-consumables I open 2 entitlements - one for this product, and the pro one, that also contains this product. This is definitely not what I want.  I would highly appreciate any help!!! 

2
H
RevenueCat Staff
6 months ago
E
Eoin HamiltonNew Member
asked in Dashboard & Tools

Reporting on Billing errors

I am trying to find a way to delve into billing errors for our customers. While there is a way to filter these in the customer panel, this only shows current billing errors and not those that moved to cancellation due to a previous billing error.  Is there a way to find this information? 

1
H
RevenueCat Staff
7 months ago
P
ptpdevNew Member
asked in Dashboard & Tools

Import Products AppStoreConnect only importing from 1 App

We have two apps in our App Store Connect.Both apps are in RevenueCat obviously with different bundle identifiersWe have set up an p8 api key in app store connect.When we import products only the subscriptions from one of our apps are imported in the list.I can’t see a way to make the api key specific to a particular appIs there anyway we can import the products from multiple apps? I was hoping that RevenueCat could be smart enough to filter the products from the correct bundleID

1
H
RevenueCat Staff
1 month ago
K
Kyle ReidNew Member
asked in Dashboard & Tools

is there summary statistics that show how many sales of each product? I see a big list but no count for each product.

is there summary statistics that show how many sales of each product? I see a big list but no count for each product.

1
sharif
RevenueCat Staff
2 years ago
V
VincentNew Member
asked in Dashboard & Tools

Chart for Last Seen Platform Version

It would be nice to have a chart for Last Seen Platform Version, such as a pie chart for all customer’s Last Seen Platform Version (like I don’t mind if I can’t see the trend of it, just a chart for current observations of all users is good enough)I am asking for this because Apple’s watchOS does not report app usage analytics at all, over at App Store Connect, so it’s hard to gauge whether most users are, for example, using watchOS 8 or watchOS 9, at present, which makes decisions like whether to drop a specific OS version, at a certain time, hard without this useful data.Also, as CSV exports don’t include this data, there really isn’t a good way to make use of it currently for my case.Please consider, thank you!

1
cody
RevenueCat Staff
5 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings