Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

  • 262 Posts
  • 568 Replies

262 Posts

U
Uri
posted in Dashboard & Tools

Charts - Missing Intro / Promotional Conversion Chart

I think it’d would be nice to have a chart about intro price period conversion to the full price subscription, just like free trial conversion to paid subscription. Is there a way to get this data from the platform? Thanks.

1
sundeep
RevenueCat Staff
2 years ago
C
chrishanNew Member
asked in Dashboard & Tools

Localization of paywall failed

I was able to get correct contents in Koreanbut in Japanses, revenue paywall element(which I can customizing through paywall section on revenuecat) are not localizied. I’m testing with simulator using storekit in xcode.As you can see on the screenshot I attached, price looks right because it’s coming from apple but contents from revenuecat dones’t seem right.Weird thing is that everything in Korean works correct…..I tested with Hindi but it dones’t work eitherAny suggestion or solution would be appreciated.  Korean version looks right like below  

1
C
15 days ago
S
samuel-bf07a6New Member
posted in Dashboard & Tools

Update your Charts Please!! -> All of your line charts are useless

I’m tired of my charts looking like a line going straight across the top of the screen. It’s impossible to see days when there were lifts or drops in anything. The charts are useless…Here is your chart: Just make your charts like stock charts, or any other useful chart for that matter and don’t start the y axis at 0… Here is the same exact data put into a useful chart in excel.  I’ve been asking for this update for over a year, and it’s so simple and will make such a huge difference. I’ve tweeted it, I’ve submitted tickets, it’s like 3 lines of code guys… PLEASE update this. 

1
H
RevenueCat Staff
5 months ago
Y
yazan-6a840fNew Member
posted in Dashboard & Tools

emergency help

Hello. We have an emergency production issue that we need to clarify  RevenueCat Old Project Name on RevenueCat: STRONG&SXYOld Project ID Code: 532a68e1New Project Name on RevenueCat: STRNGOld Project ID Code: 3f1c3178we need emergency help please that issue effect millions of users 

1
Michael Fogel
RevenueCat Staff
5 months ago
L
Loredo SolaHelper
asked in Dashboard & Tools

Promo durations API doesn't match Dashboard UI

The list of promo durations in the rest API is slightly different from the website UI - but I think these should match!  I attached two screenshots to show the difference. 

1
sharif
RevenueCat Staff
2 years ago
W
will-menzies-1be6a3New Member
asked in Dashboard & Tools

'New Customers'

Hey,On the RC dashboard, there is a card labeled 'New Customers' and it has a figure in it, this figure changes from day to day but I would like to see how this number changes over time on a chart. I cannot see anywhere in the charts section that will show me this?Cheers,Will

1
H
RevenueCat Staff
2 months ago
I
Ian HayesNew Member
asked in Dashboard & Tools

testing Revenuecat without connecting to Playstore

It seems to me that the process of testing app integration with RevenueCat is unnecessarily complicated due to the underlying integration with Google Playstore et al.  Have you thought about supporting a RevenueCat test mode that mocks the Playstore connection? That would at least allow me to test the app to RevenueCat links irrespective of what happens with Google Playstore.

1
Y
1 year ago
Thomas Walther
Thomas WaltherMember
asked in Dashboard & Tools

Segment charts by user property

It would be great if we were able to choose user properties - including our own, custom added ones - for segmenting the charts. For example, we have an onboarding question that asks “where did you hear about us” to allow us to understand our funnels. We store it in the `heard_about_us` user property. It would be great if we could segment charts by that.

3
Michael Fogel
RevenueCat Staff
2 months ago
F
FocusedAppsDedicated Member
posted in Dashboard & Tools

Experiments - need to stop adding new users but keep experiment running.

I’m finding RevenueCat Experiments limited because stopping the experiment is all or nothing. If I stop the experiment, RC changes all those users back to the default offering right away and stops collecting conversion data from the users. (Except it can keep gathering some subscription renewals in some cases???).This is limiting for apps that a strong long tail conversion (ie convert a lot subsequent to first use) and even for apps with subscription trials. Consider an experiment I just did… after 4 days it's very clear that the new paywall I’m testing performs much better. So I wan’t to stop adding users to the experiment and give all new and old users who are not in the experiment the new paywall so I can see more real $ coming in. But I don’t want to _stop_ the experiment. I want to keep the experiment running but stop adding new users to the experiment. I want to leave the experiment running for another 10 days or so to catch conversions that happen on day 2,3,4,5,6,7,8… and I wan

3
F
2 months ago
Z
Zac GoddardNew Member
asked in Dashboard & Tools

How to change change info shown for customer "name"?

Hi all,When i look at customers, the name for the “customers” column is set to their email address, despite all having a name filled out.Is there a way to change this so it is set to name instead?Appreciate the help and thanks in advance (:

2
Z
6 months ago
J
joe-crabtree-e82723New Member
asked in Dashboard & Tools

Possible to cohort by trial start date?

I find the trial conversion chart (and many others) very useful. I’m wondering if it’s possible to view the same chart cohorted by trial start month instead of first seen. First-seen is useful if I change the price at the start of a month.  I can see how that affects uptake. But it would be useful for me to see how many trials started in a specific month too. 

1
H
RevenueCat Staff
6 months ago
P
ParkNew Member
asked in Dashboard & Tools

Is there a way to know the revenue by market?

Hello,I would like to know how many in-app purchases have occurred on each Android and iOS markets.Is there a way in RevenueCat?

2
P
1 year ago
L
luckspDedicated Member
asked in Dashboard & Tools

Dashboard terminology help?

what are the definitions of:New Customers Active UserWhere do the Active Trials & Active Subscription numbers add up to 28 in your system as an “active user” v the 409 that your tile shows?? I could use some help on definitions….

2
L
4 months ago
S
ShivMember
asked in Dashboard & Tools

Segmented Sales by Cohort

Hi. I’ve been playing with the different charts trying to figure this out. Here’s an example of what I am trying to see:For June’s new user Cohort, every paid/converted subscription (whether there is a trial or not), broken down by Product. Basically, right now, I can see how many new subscriptions of every type started in a given month which is great, but I have no idea which cohort they came from.It does seem like I can get this info if I do Conversion to Paying and then one by one filter for each Product and export the data, but this is a time consuming way to do it.Lastly, when filtering, it would be amazing that if after selecting to filter for a specific app you’d only seeing related products for that app when selecting the product filter. In my case I have to sift through 50+ products in a small window that doesn’t show the full name. Even just changing the css to show the full name of each product would help. Thanks for the help!

1
sharif
RevenueCat Staff
7 months ago
M
Mohammed JafarNew Member
asked in Dashboard & Tools

inappproducts API & monetization API are not passing

Hi,I’m trying to setup RevenueCat to handle my google play subscriptions, i have followed all the instructionss and everything is good,but i’m stuck on creating Play service credentials: I followed every step in this tutorial https://www.revenuecat.com/docs/creating-play-service-credentialsand also tried the Troubleshooting the credential validation section on this tutorial but the issue is still present. what can i do?

1
cody
RevenueCat Staff
3 months ago
D
Dani WaxmanNew Member
posted in Dashboard & Tools

Chart showing Avg days to Trial start

Is there a way to chart the avg number of days between an app install and trial start?

1
cody
RevenueCat Staff
2 years ago
mariusbolik
mariusbolikNew Member
asked in Dashboard & Tools

Did you remove the AI from the documentaion?

Hello,I may be wrong, but I seem to remember that there used to be an AI in the documentation that you could ask questions to.Kind Regards,Marius

1
sharif
RevenueCat Staff
1 month ago
J
Juan ekiluNew Member
asked in Dashboard & Tools

Revert a purchase restore

We are using stripe and by mistake we have restore a purchase from a use to an incorrect user. So that users now are alias.Can we revert the change?Should we remove both users and create them again?

1
Miguel Carranza
RevenueCat Staff
1 year ago
A
AmitayHelper
asked in Dashboard & Tools

Experiment dashboard and Overview won't reflect the same data

I've activated an experiment that compares two different offers with different prices.On the experiment dashboard, I see allocation numbers and % difference, suggesting everything is running well.However, on the main RC dashboard ("Overview"), I don't see any customers with the new offer that I'm trying to test. Is this normal? I was expecting the new offer to show up there, but maybe it shouldn't?

3
A
2 months ago
F
FrancyNew Member
asked in Dashboard & Tools

Discrepancies between customers number in overview panel vs the one in customers panel

In the overview panel I see a number of customer ( 398) that does not correspond to the one reported in panel customers (9) . Why there is such a difference? Thanks in advance to anyone that could provide support 

2
F
1 year ago
J
jbb-8532ffMember
asked in Dashboard & Tools

RevenueCat Customer List Sandbox account gives "Internal Server Error"

Why am I getting “Internal Server Error” when trying to access some of the sandbox customers under Renenue Customer List Data? Furthermore, the error is not always consistent - when I revisit certain sandbox customers, the error may appear, even though moments ago, they were fine with the yellow banner. Is the subscription monitoring not stable with the sandbox data, given its nature? 

3
wes_clark
RevenueCat Staff
1 month ago
M
Matt HammersleyNew Member
asked in Dashboard & Tools

Churn greater then 100%

Why might I be seeing churn greater than 100% when I look at annual churn?

0
M
2 years ago
Seth Miller
Seth MillerMember
asked in Dashboard & Tools

Best source of truth for analyzing historical raw data?

We’ve been storing raw webhooks in our db for quite some time but then have also had the GCS cloud storage export going for a while.  What would you recommend when it comes to analyzing raw data? is there a difference in the data structures? We want to create some of our own LTV charts, etc with our user context.  CC @Jens 🙏

2
Seth Miller
2 months ago
N
nikhil-26185cNew Member
asked in Dashboard & Tools

Defualt offering not able to change

When I am trying to change the default offering, why I am getting this error: There is a problem with the internet connection Also while creating the experiment, is is getting created if check the API call in the developer console for POST request, but the GET request is giving 404 error with the code 7233.  

1
Michael Fogel
RevenueCat Staff
1 month ago
C
cf4ed4New Member
asked in Dashboard & Tools

What is experiments "other" product ?

Hello, In my experiments results I have a product called “other”, what does it refer to ?Thanks,

1
sharif
RevenueCat Staff
9 months ago

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