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Unable to process refunds for recent Android subscription purchases

  • 9 December 2021
  • 1 reply
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Hi!

In the last week or so, we've been unable to process refunds for recent Android subscription purchases.

Example 1:
—android user charged for yearly sub a few days ago, requesting refund.
—when clicking into the charge line, there is no option to refund. i’ve never seen this with such a recent purchase.
—shows user as ‘trial expired’ and is currently not subscribed… but was charged 
—when clicking on the purchase line, it shows a failure for webhooks… not sure if that has anything to do with not being able to see / process refund?

Example 2:
—yearly sub purchased 29 Nov 2021, but shows as 'Subscription expired on 2021-12-07'
—seems timing logic for cancelling trials has overridden the yearly subscription logic

 

If we refer users to Google Play help, they are referred back to us.

Anyone have any thoughts or advice on this? Thanks!

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Best answer by sharif 17 December 2021, 18:56

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Userlevel 4
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This was resolved in a support ticket, but I wanted to share the resolution here for future readers. In the first case, the user requested a refund directly from Google. Sometimes users will reach out to Google directly for a refund. Unfortunately we can't detect those kinds of refunds since they weren’t issued from RevenueCat. However, you'll be able to see the exact status of the subscription in Google Play Console.

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