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Dashboard & Tools

Get help with charts, customer timelines, and anything related to the RevenueCat dashboard.

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tinaRevenueCat Staff

posted in Dashboard & Tools

User cancelled but still got charged

Did a user reach out to you saying their card was charged after opting out of an auto-renewal? This is possible, and there are a few reasons why it happens:The user cancelled less than 24 hours before the subscription was set to renew. The Apple subscription terms require users to cancel subscriptions at least 24 hours before the next renewal. The user didn't actually opt-out of renewal. Some users will delete the app and expect the subscription to be cancelled. The user somehow has two subscriptions and cancelled only one of them. This is uncommon, but can happen if for example the user has multiple devices using different accounts. The user might have opted back in renewal after opting out.Inspecting the Customer History timeline in RevenueCat can help determine which of these scenarios may have applied. It's important that you can communicate to your customer what may have happened, and help them get a refund if you see fit.

1 year ago

FloNew Member

asked in Dashboard & Tools

How do I check if all payloads are successfully sent to Adjust?

Hey there, I would like to know how to check if all payloads are successfully sent to Adjust?I can see on the individual customer level, but would like to check if all payloads are successfully sent to debug a data discrepancy issue. Thanks!

1 year ago

UlyssesAlvesDedicated Member

posted in Dashboard & Tools

RevenueCat Dashboard not showing user attributes.

I would like to report a possible bug found on RevenueCat dashboard, like I wrote recently on another thread which is marked as resolved, even though the bug still persists:I am using this code to update user name and email, but the changes don’t show up on Customer Profile page for this user on RevenueCat dashboard.Purchases.setDisplayName(“John Doe”);Purchases.setEmail(“john@doe.com”); @goleary confirmed the bug also occurs in his project, and gave more information:Same here, I’m setting attributes via the REST API, and they show up when I hit the subscriber status endpoint, but they do not show up in the RevenueCat dashboard. Here’s a link to the other, related discussion:

9 months ago

caerNew Member

asked in Dashboard & Tools

INITIAL_PURCHASE event with expiration_at_ms=0

On one of our apps RevenueCat received the following event for a Play Store transaction:{ "app_user_id": "<redacted>", "currency": "EUR", "entitlement_ids": ["<redacted>"], "environment": "PRODUCTION", "event_timestamp_ms": 1596557712345, "expiration_at_ms": 0, "is_family_share": null, "period_type": "NORMAL", "price": 0, "price_in_purchased_currency": 0, "product_id": "<redacted>", "purchased_at_ms": 1627860712345, "store": "PLAY_STORE", "takehome_percentage": <redacted>, "transaction_id": "GPA.<redacted>"}(https://app.revenuecat.com/activity/9a2a29ee/event/32a3c4b0-2fad-464e-9f37-5c0151af98ee)How can “expiration_at_ms” be zero?From what I can tell this user had a yearly subscription, opted-out a year ago then enabled it back. Is this a RevenueCat bug?

1 year ago

JoeAllenNew Member

asked in Dashboard & Tools

How can my merge my existing projects so they can chare subscriptions?

Really exciting news about the new subscription sharing between apps feature.I had already set this up using RevenueCat and some custom server and client side code to enable users to access their subscriptions across multiple apps.Now that our apps have been auto migrated to projects, I’d like to have them all exist as one project with several apps. Is there a process to do this? In my specific case, I have 2x iOS and 1x macOS app, each with their own subscriptions at identical prices with my custom logic unlocking the entitlements across the apps when users sign in. It would be much easier to have RevenueCat handle this.Thanks in advance!

1 year ago

Develop and FixHelper

asked in Dashboard & Tools

Why the MRR discrepancy between overview and charts?

Hi folks,We launched our first mobile app with subscriptions recently, and I’ve been keeping an eye the RevenueCat summary and reports to see how we’re doing. But I’m a little confused about how MRR is calculated, and which number to use for daily reporting.First, I’ve noticed that the MRR number in “Overview” is lower than the current MRR in the MRR chart. In our case, MRR in Overview is currently 6.5% lower than the latest MRR shown in Charts. Is there a reason these numbers don’t agree?Second, your older docs talk about MRR being calculated over a 28-day period, but the current docs no longer say this, and ARR is described as being MRR * 12. Our numbers in Charts confirm this: MRR = ARR * 12. So is MRR now calculated over a period of 365/12=30.42 days? Or is MRR fixed to a whole number of days (maybe 30?) and ARR is just a bit imprecise?Thanks for clarifying!-Abe

1 year ago

MiteshNew Member

asked in Dashboard & Tools

App User will get InAPp purchase status on downgrade to free plan and MTR limit exceed

Suppose I have Starter plan and My MTR more than $10k. For Purchase status I set key in customer entitlement using SDK. Now I downgrade my plan to free. In this case, My App user will get the InApp status in application using RevanueCat SDK?

8 months ago

JacquesNew Member

asked in Dashboard & Tools

TimurNew Member

asked in Dashboard & Tools

Admin Panel doesn't show more than a 1000 products

When we open Products page app.revenuecat.com/projects/PROJECT_ID/products, it only reveals the first 1000 products.On this page this call to internal API happens api.revenuecat.com/internal/v1/developers/me/projects/PROJECT_ID/products. Seems like there is a limit (1000). In our case we have more than 1000 products across many of our apps (76) inside one project. Any suggestions on what we could do with this? Maybe there is a way to paginate the results of this API call?

11 days ago

DavidCzNew Member

asked in Dashboard & Tools

Subscription change shows wrong subscription renewal preference

Hello, I have a problem with changing renewal preference of my subscriptions, it was just working yesterday but now it shows that subscription I wanted to changed to is bought and subscription I wanted changed from is set as a new renewal preference.So to explain it more clearly:I have now “subscription_month” want to change to “subscription_year” when I click to buy it it show correctly native android message that you will change from “subscription_month” to “subscription_year”.But when I go to revenuecat I see “Started a subscription of subscription_year” Changed their renewal preference to “subscription_month”Don’t know why this happen I checked and it gives correct sku in UpgradeInfo I am taking it from “purchaserInfo.activeSubscriptions[0]”. As I said it was working just yesterday so I have no idea what could have changed.

1 year ago

foxNew Member

posted in Dashboard & Tools

Get customer list with "Active" status

Hi,I am adding a feature to my app and I need to have the list of users who have subscribed to an in app subscription. Is there a revenuecat API that allows you to have this information?Regards

1 year ago

CoryHelper

asked in Dashboard & Tools

Trial Conversion Chart - Pending

I really like this chart!In particular, as someone with a very new app, I’m enjoying breaking it down by daily cohort, and looking at my conversion rates with a 15-day delay to the current day, to see how each successive cohort did as 14 day trials expire.I had a quick question, how does the pending column work? I noticed that many users will remain in pending past the length of the trial, is this related to my billing grace period, or maybe something to do with payment processing delays? Or are their other factors at play? Just curious, :)

1 year ago

Will NNew Member

asked in Dashboard & Tools

Why is the app_user_id column blank for the majority of users in my exported customer list?

I am trying to export a list of all customers with an promotional purchase however most (over half) of the users that are export do not have the app_user_id column set.I know for a fact that all these users have an app_user_id as this is used to grant their promotions. It also looks fine for the sample of most recently active users that display in the customer list on the website as they all display their app_user_id under the customers column.I have compared the list of most recently active from the website to what was exported and there are ids on the website that don’t appear in the export.Can anyone provide insight into why this columnmight not be populated for majority of my users on the customer list export? Any help is very much appreciated.

11 months ago

Étienne TremblayNew Member

asked in Dashboard & Tools

How can Active Subscriptions be calculated from Transactions data?

I am unable to replicate the Active Subscriptions number from the dashboard chart.From the transactions data obtained through the ETL exports, I have tried the SQL example found here, as well as variations of it, but the result always differs from what’s in the chart.What are the calculation details for Active Subscriptions?

1 year ago

Ikaika KamimotoNew Member

asked in Dashboard & Tools

Cohort Report - Above 100% Retention

In my “Cohort” report, when looking at the retention of our yearly subscribers, it shows retention rates above 100% (see attached screenshot). This seems like a good thing...I just need to know what it means.Is this extra people who are resubscribing who have subscribed previously (not a renewal)? Or does anyone know how to interpret that? Maybe I’m completely misinterpreting? Thank you in advance for the help!

1 year ago

Martin WNew Member

asked in Dashboard & Tools

User in Croatia can't get family sharing working

We have enabled family sharing but one of our users can’t get it to work. We have tried everything to help but can’t understand why it isn’t working. It is working for other customers. For the specific user that made the purchase I can see that "country_code": null for the event data. For all other users I look at the country_code is not null. Could that be the problem and why is it null in that case? (Not sure if I can post the link to the user in our dashboard here as it is public)

1 year ago

adnanNew Member

asked in Dashboard & Tools

The number of active subscribers that Revenuecat gave us does not match the table we created

Hello,We want to create our own dashboards from the raw data that we received from Revenucat. We transfer the data to BigQuery about 1 day behind. When we group monthly active subscribers by month, we cannot match them with the data in the table that revenuecat provides us. Meanwhile, we find minor differences acceptable. Unfortunately the difference is too much.For example, while the number of active users in May is 1419 in our code, it is 1893 in the active subscriber chart of Revenucat. I am sharing the SQL code I wrote. The logic we have established here, in short, is this. We got price_in_usd > 0 to eliminate trial users so that data is not duplicated. We also set the sandbox area to false to avoid getting sandbox data. We thought that the original_store_transaction_id refreshes itself when creating the store transaction id with every purchase. That's why we thought that when we group and count the original_store_transaction_id by months, we can reach active subscribers. So wha

11 months ago

Saagar BainsNew Member

asked in Dashboard & Tools

Price in purchased currency

Hi, When filtering in the customer view, can we please add a filter for price in purchased currency. We’re trying to identify customers who have redeemed a promotional offer, and are currently using a range on total spent. This leads to lots of false positives in our reporting. Additionally if this field could also be sent as part of the Amplitude integration that would be super helpful for our reporting. Thanks

1 year ago

KristenMember

asked in Dashboard & Tools

No Data Displaying In Charts on Sandbox

Hello,We have not launched/ pushed to production yet, but I had regarding the Charts. We are not seeing any data come through at all from our testing, is this normal in the Sandbox environment? We do see some data come through on the Overview, just nothing in charts. Any ideas?

1 year ago

Adir KolMember

asked in Dashboard & Tools

How is MRR calculated using Upfront product?

How MRR is calculated for Upfront based products?For example, I have a product (iOS) of 1 month upfront for $1 and then after the first month $49.99 yearly. Just want to make sure I have the right insights on dashboard.

1 year ago

MoManeNew Member

asked in Dashboard & Tools

Inconsistency in conversion data within RevenueCat

Hello - I’m trying to track down an inconsistency and hopefully someone here can help. I’ve noticed in the past week that when I look at the Conversions data, it shows that all trial conversions are zero: there are trials started, but all are labeled as Pending, even though the trial period has ended. When I look at individual days and users, I can indeed see users that converted from trial to subscriptions, but the charts that are supposed to aggregate this data don’t seem to reflect the data that I see by looking at individual users. Any help is appreciated!

1 year ago

TBZ

asked in Dashboard & Tools

Differences in Overview metrics vs. Customer Lists

“Active Subscribers” and “Total Revenue” on the Customers pagedo not match “Active Subscriptions” and “Revenue” on the Overview page, which are higher here.(App Store only. New app.)Why?

1 year ago

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