+2
Why am I getting “Internal Server Error” when trying to access some of the sandbox customers under Renenue Customer List Data?
Furthermore, the error is not always consistent - when I revisit certain sandbox customers, the error may appear, even though moments ago, they were fine with the yellow banner.
Is the subscription monitoring not stable with the sandbox data, given its nature?
+5
Hi! Would you mind sharing the ID for one of these sandbox users where you are seeing the issue so that I can check our logs on my end?
+2
Thank you, Wes! This Internal Server Error comes and goes - it is not persistent. I don’t have any at the moment. I will DM you once it resurfaces. Thank you!
+5
You are welcome! Let me know. You can also open an individual support ticket on this page in the dashboard if you would rather share the information there once you have access to it.
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