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Question

RevenueCat Customer List Sandbox account gives "Internal Server Error"


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Why am I getting “Internal Server Error” when trying to access some of the sandbox customers under Renenue Customer List Data? 

Furthermore, the error is not always consistent - when I revisit certain sandbox customers, the error may appear, even though moments ago, they were fine with the yellow banner. 

Is the subscription monitoring not stable with the sandbox data, given its nature? 

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3 replies

wes_clark
RevenueCat Staff
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  • RevenueCat Staff
  • 297 replies
  • March 12, 2024

Hi! Would you mind sharing the ID for one of these sandbox users where you are seeing the issue so that I can check our logs on my end?


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  • Author
  • Member
  • 5 replies
  • March 15, 2024

Thank you, Wes! This Internal Server Error comes and goes - it is not persistent. I don’t have any at the moment. I will DM you once it resurfaces. Thank you!


wes_clark
RevenueCat Staff
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  • RevenueCat Staff
  • 297 replies
  • March 18, 2024

You are welcome! Let me know. You can also open an individual support ticket on this page in the dashboard if you would rather share the information there once you have access to it.


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