Get Help

Hello,So I am trying to get my app approved on App Store. Basically I have a subscription group which contains a single product that is payed monthly. But I also add an offer of free first month for new users for that product. I did all configurations as tutorials show and I am able to test the subscription, the restore purchases and those things.But then Apple rejected my app saying that I am trying to make a full payment attempt when I should offer the first month for free. I don’t know how this is being handled by revenue cat, am I missing something? I just configured the product on revenue cat but I didn’t configured any “first month offer” inside revenue cat, just on Apple side for that product.We found that your in-app purchase products exhibited one or more bugs which create a poor user experience.Specifically, while your subscription offer promises the first month for free, the purchase page does not respect this offer and a

As Xcode 15/iOS 17 deployment is nearing, I have began looking at the new PrivacyInfo.xcprivacy / Privacy manifest stuff that will be mandated next year.Having seen the latest commits in GitHub, I realise that NSPrivacyCollectedDataTypeLinked of PrivacyInfo.xcprivacy for NSPrivacyCollectedDataTypePurchaseHistory is set to true. (https://github.com/RevenueCat/purchases-ios/blob/7087218ed675e828fd1f97b5c25d4e1ef1609392/Sources/PrivacyInfo.xcprivacy#L21-L22)However, if we look at https://www.revenuecat.com/docs/apple-app-privacy#2-purchase-history-linked-to-identity, the previous advice on t

I am currently implementing my subscriptions for android and ios using cordova-plugin-purchases (4.2.3).I want to use subscriptions which are non renewing.F.e. user buys “premium access” for 1 year. After 1 year the subscription expires (and does not renew) and the entitlement should be removed.So far so good. In Google Play I can configure this. I link the product in revenuecat, I buy it, I get the entitlement, after the period the entitlement is removed. Fine!I assumed I can do the same in Apples Appstoreconnect. There is the option to create a subscription without auto renew. So I created one, I link it in revenuecat. I create an offer. It is visible in my offers on my iphone.But two things happening:I cannot set a duration for the subscription in App Store Connect (seems pretty odd to me for a subscription product. Isn´t it then just a consumable / one time purchase?) I get an error from RC

Our app has been rejected by Apple because the payment process is very slow. Payment sheet takes about 5 seconds to load and then an additional 4 to 5 seconds to complete payment. We are using sandbox for testing and the package version purchases_flutter: ^4.11.2We simply use the following line to purchase a product. await Purchases.purchaseProduct(‘productid’)The configuration is all correct and payment goes through. It’s just sooo slow.I would expect the payment sheet to show up pretty quickly. IAP products have been defined in the App Store as consumable products and in revenuecat as well.Are we missing something? Is this a known issue with this package?Thank you 

I have updated product description on Google play console. But in my code I still get StoreProduct object with old description. What should be done to get updated description? I am using vs code, windows, flutter.  

This may be more of a support question, but for some reason I am no longer fetching the title for one of the two subscriptions available in my Flutter app, and only on iOS - Android works fine.I have two subscriptions available for a game - one that allows unlimited play time (energy), and a second that allows unlimited chips (which are used for hints and other things that are not necessary for play).  The subscription for Chips retrieves all information correctly, but the info for Energy is missing the title. Immediately after getOfferings:final offerings = await Purchases.getOfferings();return offerings.all;The offerings.all has the following (from the VSCode watch window) running on an iOS Sim:As I understand it, the product titles are taken from the App Store setting

Hi RevCat Team,      I have added some new subscription in Apple connect and added them in RevCat, But sometime  I can’t fetch the new subscription when I invoke  @objc(getProductsWithIdentifiers:completion:) in your SDK, I have tried to add product ids for new subscription and one old subscription, API is return old subscription successful, It’s don’t return the new subscription, Please help check it.Thanks.This is the log: 2023-09-21 13:25:25.032107+0800 Hobnob-Staging[4554:789536] [offering] DEBUG: ℹ️ Skipping products request for these products because they were already cached: ["staging_sub_premium_2_yearly"]2023-09-21 13:25:25.032209+0800 Hobnob-Staging[4554:789536] [store_kit] DEBUG: ℹ️ No existing products cached, starting store products request for: ["staging_sub_invitation_maker_monthly", "staging_sub_party_host_annual", "staging_sub_party_host_monthly", "staging_sub_invitation_maker_annual"]2023-09-21 13:25:25.138735+080

Hi, by configurating revenuecat I need to trigger following code: configuration = PurchasesConfiguration(googleApiKey) ..appUserID = userId ..observerMode = false; I have no experience and no idea if this google-api-key is important or should be privacy, should I hardcode this googleApiKey in my flutter app, or I need to get this from google secret manager via cloud function? But if I get this from cloud function, there is no chance for hacker to get this apikey?thanks!

how to show my discount offerings in revenue cat?should I create new products in revenueCat?

Hello, Im am going through the firebase docs for the implementation and I am on the final stage, where I check the entitlements via the firebase claims with the code belowgetAuth().currentUser.getIdTokenResult() .then((idTokenResult) => { // Confirm the user has a premium entitlement. if (!!idTokenResult.claims.activeEntitlements.includes("premium")) { // Show premium UI. showPremiumUI(); } else { // Show regular user UI. showFreeUI(); } }) .catch((error) => { console.log(error); });When I go to check the active entitlements with the code like so console.log(idTokenResult.claims.activeEntitlements) it returns undefined and when I check the returned object of just console.log(idTokenResult.claims) activeEntitlements doesn’t exist. Also I enabled claims in the firebase setupWhat can possibly be the fix for this? Thanks 

If you remove an app with an in-app subscription from the App Store, what happens? I assume no new customers can download the app. But can existing downloads still purchase the subscription? Will existing customers be charged for renewals? Does Apple notify the user that the app is no longer available?

Hi,I’m using purchases_flutter(5.4.0). I’ve set up the entitlements, offerings, products as well as packages as guided in https://docs.revenuecat.com/docs/ios-products. I can get the offerrings and display the packages correctly. But when I make a call to `Purchases.purchasePackage()` to purchase a package, the call just hangs and doesn’t return at all. Android works without any problems. I tried it with sandbox and real icloud accounts, the result is still the same..The problem is only on IOS. It has been working flawlessly for about 40 days, with over 300 subscription purchases made, but for the past 3-4 days, I've been encountering this problem. When I check the RevenueCat dashboard, I can see the purchases, but there is no response from the 'purchasePackage' method in the app. I also tried upgrading the Purchases_flutter library to version 5.6.5 with the same

I’m unable to fetch offerings.The command:Purchases.getOfferings()Returns this error:underlyingErrorMessage: There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.I’ve followed the tutorials around, and all was working fine until I’ve upgraded my “react-native-purchases” package to version 5.0.2.I’ve got an app in production with package version 4.5.2, and it works simply fine. The offering shows up, and the purchase gets completed.Although when I run it with the 5.0.2 I’ve got no products.In the upgrade process I’ve changes the authentication process to the new one:Purchases.configure({ apiKey: pubKey, appUserID: null, observerMode: false, useAmazon: false }); 

Hello Devs, am getting this persistent error “ PlatformException(3, The device or user is not allowed to make the purchase., {code: 3, message: The device or user is not allowed to make the purchase., readableErrorCode: PurchaseNotAllowedError, readable_error_code: PurchaseNotAllowedError, underlyingErrorMessage: Error when fetching products. DebugMessage: Client does not support ProductDetails.. ErrorCode: FEATURE_NOT_SUPPORTED.}, null)” and I have followed the tutorials posted on your youtube channel STEP BY STEP, but am still faced with the same bug on both real devices and emulators alike. please help as this has made me completely dissapointed in Revenue Cat as a company and am seriously considering other options. If the videos on your youtube channel are now obsolete please do well to update them.

Hi folks, Recently, I’ve been getting a bunch of messages from customers who are confused when they see a much higher price during checkout, compared to what I display in the app. The reason is VAT taxes. Many customers are so confused that they don’t end up purchasing. Any strategies for getting around this? I’m thinking of adding “+ tax” right next to the price on my subscribe screen. What do y’all do? Does anyone dynamically pull the price from RC or Apple/Google? If so, what’s the easiest way to do that? Cheers, Toby 

I recently updated my apps to use the latest version (6.9.4 - android java) and I am getting the following warning in my Google Play console. Is there anything else I should have done that I forgot?You're using the InAppProduct API to manage subscriptions, which is now deprecated and will stop being supported for new apps in January 2024, and for all apps in May 2024. Start using the new Subscriptions API to get new features including multiple base plans and offers, as well as prepaid plans.  App: Android (Java)Revenuecat version: 6.9.3

Hello!Excited to be integrating the paywalls beta functionality. We didn’t see anything with regard to supporting promo codes in the paywall templates - are we missing anything? Is this on the roadmap? thanks,Max

Our team configured revenue cat for IAP purchases in ios. But after subscribing inside our application it’s not reflecting in revenue cat ledger. Can you guys help us resolve this issue?

I have few apps and I would like possibility to share subscriptions between them. So if a user is subscribed in one app they would have possibility to use pro features in other apps as well. Is it possible now with RevenueCat?

I did every step correctly for google play store. But i have that error. Can anyone help me? In terminal it says it can’t access the my test subs

   I am unable to clear the above Credentials issue. I went through all the steps in the guide - https://www.revenuecat.com/docs/creating-play-service-credentials/ - carefully to no avail. According to a number of post in this community form on the same problem, the solution is to make sandbox purchases. The problem is can’t make sandbox purchases. My supposed sandbox purchases go through as real pur

I want to give my subscribed users a way to restore their subscription from the underlying store without using the “user id”. the reason why I want this is that some users use another login method than the original one they used when they subscribed. This gives the user account a different id, therefore they cant find their subscription.  we got a lot of customer support tickets because of this problem, So I was wondering if there is a way to restore the subscription directly from Google Play or App Store without any user id?   

We use RevenueCat so that our own backend is the source of truth for user status information. We offer consumable IAPs.After we make purchases via the RevenueCat SDK, we communicate with our backend to get the updated user status.When I make a purchase on iOS and kill the app when the StoreKit transaction has completed but before RevenueCat has processed the transaction, I run into the scenario that the RevenueCat SDK will process the transaction on the next launch.I see in the logs that the transaction is successfully processed by RevenueCat. But `PurchaseController.purchases(_:receivedUpdated:)` is not called afterwards.I assume the delegate would be called in case of subscription IAPs, but how can I get notified for consumable IAPs?

I’m migrating iap other SDK to Revenuekit.i know that there is no way to check refund status of consumable purchase. but in non-cosumable case, which user can purchase only one time, func getRefundCheck() { Purchases.shared.restorePurchases { customerInfo, error in if error == nil { if self.isPremiumActive { if customerInfo?.entitlements["Premium"]?.isActive == false { self.isPremiumActive = false } } } }Is this the right function for me to find refund users? 

I am currently creating my products in Google Play for my App.I want to use prepaid subscriptions without auto renew.I tested this out, created products, imported them in RC, linked them to offers and entitlements, purchased them. They expired automatically and my entitlement got removed.All fine so far.But there is an option in Google Play Console which asks if I want to Allow extension of this prepaid subscription. I am not sure if this is a supported feature by RC?So I tried to figure it out in the docs and found nothing. But I found this part of the documentation here which confuses me a bit.Prepaid base plans not yet supportedRevenueCat does not yet support base plans with the renewal type "Prepaid".Source: https://www.revenuecat.com/do