Solved

Customer history makes no sesnse

  • 5 December 2023
  • 1 reply
  • 24 views

Badge +1

The customer history for my user makes no sense. How can events of billing error and expiry come 1 day after the subscription has expired and it wasn’t renewed.

 

icon

Best answer by cody 7 December 2023, 15:18

View original

1 reply

Userlevel 6
Badge +8

Hey @soigan-raducu-florentin-bcb652,

From what I can tell with that customer history, it appears that subscriptions from both the Apple App Store and Google Play were cancelled and expired a day apart which would be a valid case if a customer had a subscription on both of those stores. i.e., an expiration on iOS won’t impact or have any effect on a subscription on Google Play.

Let me know if you have any other questions,

Reply