Skip to main content

Get Help

Discussion and help from anything related to RevenueCat.

4045 Posts
U
umartinezNew Member
asked in SDKs
Creating new accounts in the app automatically get the subscription without paying

I have the following issue:My app requires being logged in, otherwise I don’t make use of the RevenueCat SDK, meaning that when I init() the Purchases I always provide the userID. When the user logs out, I also call the logOut() method in the SDK.If I make a purchase with account A, then log out, create a new account B and make a new purchase, on iOS at least I get a pop up saying the I am already subscribed and no matter if I press Manage or OK, the SDK will return that I have an active entitlement and make the account B premium.This is really bad, since with one account you could create multiple accounts that automatically will get the premium status.Am I doing something wrong? Is this just happening when I use the simulator with the StoreKit? I don’t want to have this behaviour in production.Thanks!  

271
U
2 years ago
K
Keith McSpurren
asked in General Questions
Deleted sandbox customers screen errors

screencap of chrome errors when choosing ‘deleted’ userID Hi.  just trying to wipe out some sandbox users via the project management screen.  after deletion, they continue to show on my list and if you click a ‘deleted’ user...it simply reloads the screen.  error messages are included from chrome dev tools...

60
K
2 years ago
Aideen Nasirishargh
Aideen NasirisharghNew Member
asked in General Questions
Inconsistent Free Trail Eligibility on Google Play Store

Greetings, It seems like the only “Free Trial” option for Subscriptions on Android (Google Play) that RC supports is “Eligibility Criteria: New Customer Acquisition” in Play Store’s offers.  That’s the only backward-compatible offer that RC is accepting, per docs. This offer, on the Google Play side, is only limited to the new customers (either never had this, or never had any subscription(s)).  Now, consider that a user gets this package and cancels the renewal.  After a while, they come back and want to resubscribe to the same package.On the Google Side, the user is not eligible to the offer. So no 14 days trials. However, on the RC side, we are receiving the same “14 days trial” intro_offer in the getOfferings() for this user, as a brand new user.It is causing an inconsistency between what our app is displaying the user in the UI and what they end up buying, which can cause us legal problems down the road.How can we prevent this?

6900
Aideen Nasirishargh
2 years ago
D
DinoDeveloperMember
asked in General Questions
How to get trialDuration of a product?

Hi, I am trying to dynamically display the trial duration of my annual product. I have found `trialDuration` on RC framework but I don’t know to use it? I am getting products like this:private var offering: Offering? = SubscriptionManager.shared.offerings?.currentand then need to access trial duration to display it via a text label. some thing like getting localizedPriceString.Any help would be great!

690
D
2 years ago
F
fraNew Member
asked in General Questions
activeSubscriptions vs entitlements.active

Hello, I have multiple subscription offers, but only need to see if a user is subscribed to at least one to give them access to premium features. Since I’ve started using RevenueCat years ago, I check `purchaserInfo.activeSubscriptions.isEmpty` but RevenueCat’s documentation says to use `purchaserInfo.entitlements.active.isEmpty`.  What’s the difference between the two methods?

2113
Andy
RevenueCat Staff
2 years ago
U
UlyssesAlvesDedicated Member
asked in General Questions
Doubt on how to configure the SDK after the user ID is known.

I don’t understand in practice what this part of the documentation really mean:https://docs.revenuecat.com/docs/restoring-purchases#google-play-on-androidGoogle Play on AndroidDue to platform limitations, purchases will be transferred as soon as you call configure if a user's purchases are already associated with another app user ID.This may cause unexpected transfers of purchases between app user IDs, especially for apps with optional logins or users with multiple devices. To prevent this behavior, you should wait to call configure until you have the appropriate app user ID for your customer. My app is developed in Flutter, and I couldn’t find a “configure” method on the RevenueCat SDK for Flutter. Is it referring to the “setup” method? If that’s so, then should I first login the user before calling setup/configure? Won’t RevenueCat throw an error when I try to login the user before calling the setup/configure method?In short, how can I set the user UID before I call the setup/configu

38911
Andy
RevenueCat Staff
2 years ago
J
JockoNew Member
asked in General Questions
Project vs App?

Since you can have multiple apps inside one project, I’m wondering what the structure should look like?If I have two different apps, one game “Fighter”, and another unrelated app “MySocial”.Do I make these under the same project, or do I put them in seperate projects? Is the multiple-app thing meant for iOS & Android version of the same app?

1681
Andy
RevenueCat Staff
2 years ago
J
JockoNew Member
asked in General Questions
One-time purchase goes through, grants entitlements, BUT after restart, all entitlements are gone and user is seen as free user.

This only happens to one of my apps, my first app persist entitlements until it’s uninstalled, however my new app that has an one-time-purchase, grants the entitlements after payment but when the app is restarted, the entitlements are all gone despite the payment going  through, I can re-purchase it too. Is it cause im using the same service account json for both apps? The code shouldnt be wrong cause im using the same on both apps and the first one works.What could be wrong? I DID notice that I forgot to put the new app in the service account permissions, which i thought would fix the problem, but I still have the same problem.

641
Andy
RevenueCat Staff
2 years ago
R
RitvikNew Member
posted in Third-Party Integrations
Include VAT in proceeds calculation

TL;DR: For 3rd party integrations, please update proceeds to take into account VAT so that it matches Apple’s proceeds and what the developer actually gets.  --We've been using our RevenueCat integration with AppsFlyer and Amplitude to calculate LTV and track marketing campaign profitability, however I just realized that proceeds reported by RevenueCat does not match Apple’s.  If you choose 'report proceeds' in RevenueCat, it doesn't take into account VAT when sending the revenue which results in RevenueCat over reporting proceeds by up to 20% , which throws off marketing campaigns and LTV calculations.  😔 Here's an example of a sale in the UK:  I've converted everything to US dollars for convenience.  Price of product: $4.11Proceeds reported by RevenueCat to Amplitude: $2.88ACTUAL proceeds reported by Apple: $2.36Difference = ~20% FORMULAS: It looks like RevenueCat is using this formula:  proceeds = price * 0.7 Please update this to what Apple is using: proceeds = price * (1-{VAT Rat

6175
R
2 years ago
J
JaneNew Member
asked in General Questions
There is only one revenueCat user for app user's subscribing on the same iPhone

Hi! I’m noticing weird behavior in my subscriptions (in sandbox, my paywall isn’t in production yet), where if a user subscribes on an iPhone, and then disconnects, then i create a new account for my app when I get to the paywall, if i try to make a subscription i get a native alert saying “you already have an active subscription”, and then the paywall closes and I can access the paying features: that is not a behavior I want, because I don’t want a user to be able to create several accounts only paying once. Furthermore, in revenueCat, the sandbox transactions done with the old account then have the userId of the new user (the linked userId changes!)How can I fix this? For information, I usePurchases.setup(MY_KEY, USER_ID) and right afterPurchases.logIn(USER_ID) in my app’s main navigator. Best,Jane 

5535
K
2 years ago
U
UlyssesAlvesDedicated Member
posted in Dashboard & Tools
RevenueCat Dashboard not showing user attributes.

I would like to report a possible bug found on RevenueCat dashboard, like I wrote recently on another thread which is marked as resolved, even though the bug still persists:I am using this code to update user name and email, but the changes don’t show up on Customer Profile page for this user on RevenueCat dashboard.Purchases.setDisplayName(“John Doe”);Purchases.setEmail(“john@doe.com”); @goleary confirmed the bug also occurs in his project, and gave more information:Same here, I’m setting attributes via the REST API, and they show up when I hit the subscriber status endpoint, but they do not show up in the RevenueCat dashboard. Here’s a link to the other, related discussion:  

3094
U
2 years ago
U
UlyssesAlvesDedicated Member
asked in General Questions
What are the differences between login and setup methods?

For what I could understand from reading the docs, RevenueCat has two different methods by which we can identify the user.One method is by calling Purchases.login(). The other method is by calling Purchases.setup().What are the differences between these two methods of identifying the user?At first I thought I should call Purchases.setup() in my app initialization, and the login() method should be user right after I authenticate my user in my application, but it looks like I misundersdood it, because I am having some weird errors of unexpected transfers between anonymous and authenticated UIDs.The correct way then is to use both of these two methods but only after I know which UID to apply to the user? And the setup() method should be called only once, and after it has been called then I should only call the login method?

1372
U
2 years ago
A
Adam CooperNew Member
asked in Dashboard & Tools
How do I make a revenue export useful?

I’m exporting data to try and measure revenue performance of ASA campaigns to work out overall ROAS but the revenue export is unusable and just shows my ad groups as 357 columns. These can’t be added to a pivot table and can’t be aggregated without manually going through and manipulating the data.Is there a way to export only totals, or export it in a usable format, or does anyone have a ‘fix’ to allow the data to be used in Excel please?Ideally we’d have campaign/ad group name as column A, revenue total(s) as column B/C/D. This would allow us to easily aggregate the data, instead of having separate revenue columns for every single ad group or campaign.Thanks in advance!

821
Roberto Ansuini
2 years ago
I
ICaughtUNew Member
asked in Dashboard & Tools
Webhook problem

Hi everyone,I create a Webhook URL but when I try to receive real events but I don't see them in the “Webhook Events” list - is empty and also in my web hook server I didn't receive anything, but in “Recent Transactions” I see it why? “Refresh” - don't do anything.   

2020
I
2 years ago
M
Michael MelhemNew Member
asked in SDKs
Free Trial Offer not showing in payment sheet only for monthly subscriptions.

Hi, I’ve configured Free Trial offer on both Monthly and Yearly Plans in Google Play Store.The free trial (14 days) shows up in payment sheet incase of Yearly plans, but not incase of Monthly plans.The configuration is exactly the same in both monthly and yearly subscriptions and when I fetch the product info I get the following object - {…,freeTrialPeriod:”P2W”,...} in Logcat. Following the eligibility criteria -   I fetch all entitlements and allPurchasedProductIdentifiers to make sure that user has not subscribed to the plan beforehand  So, I’m not sure why its not reflecting in pay sheet only in case of monthly plans.Any help regarding this topic will be appreciated. 

560
M
2 years ago
N
NicoNew Member
asked in General Questions
Subscription gone after uninstalling the app?

Hi,If Ive an auto-renewable subscription and uninstall the app. after reinstalling again the sheet to subscribe pops up. Is that correct? And if you assumed again click on subscribe that the money isnt debited?And when Im testing, the subscription of my app isnt displayed in the Apple ID under Subscription. Is this all correct and is this only due to testing?

4072
U
2 years ago
A
Armando JimenezMember
asked in General Questions
Customer converting and renewing for $0, no promo code

I have a customer that converted from a trial for $0, and it’s renewing at $0, and just got a billing error but still the subscription will renew next month? what is going on here? 

432
A
2 years ago
J
James RolandNew Member
asked in SDKs
Grandfathering Old Users in AppStoreConnect

Goal: I’d set up a monthly/yearly subscription plan for App Store users, and now would like to increase the price for new users. However, I’d like to grandfather the old users’ price (i.e. their subscription prices ideally wouldn’t change).Setup: I originally created 2 new products in Apple/RevenueCat, created a new RevenueCat offering pointing to those products, and then made the new offering the default. Within my app, the new price is as expected! However, if a user goes to their payment settings, they can see ALL of the pricing. I have paying users across all 4 subscription products. Question: As I understand it, if I untick “Cleared for Sale” on the old products, old users’ subscriptions will stop. Is there a way to do this without disrupting the user? Thank you!

4743
C
2 years ago
D
dazbojDedicated Member
asked in General Questions
Will a user see all available prices in the iOS Subscription manager?

I have added multiple subscription prices to App Store Connect so I can switch between them using the RevenueCat current offering to do some A/B testing on prices.But this got me thinking...When a user views their subscriptions in their App Store account, they can make changes like cancel or upgrade/downgrade a subscription.Will this list offer the user all the available subscription prices? Can a user go to this page then select the lowest priced subscription to change to before a free trial expires then get it for the lower price?There doesn’t seem to be a way to tell ASC which subscriptions to show as not/available.

1745
C
2 years ago
J
JaceMember
asked in General Questions
Increasing subscription prices

Hello,I have an app that is live on the App Store and the Google Play Store. We have a paywall where users can subscribe to access our app, either subscribing to a monthly plan or a semi-annual plan. We are now wanting to raise our prices, but want to keep the existing prices for those who are currently subscribed. I read online in the RevenueCat docs that you recommend creating new products as opposed to increasing prices of existing products. That makes sense because we want our revenue data on RC to be accurate, and our product names have the price in them. I know how to create new products, but my main concern is that on iOS, users will be able to change their subscription to the old "grandfathered" pricing through the Subscriptions section of the settings app. Will that be the case? Or is there a way to stop users from moving to a cheaper subscription within the same entitlement/subscription group. Thanks in advance for your help! I have attached a screenshot below to show what I

6614
C
2 years ago
J
JeetNew Member
asked in SDKs
Can anyone provide a demo json object for "current" and "all" getOfferings() keys ?

Want object structure and demo values for return object of Purchases.getOfferings(). It returns an object  of “current” and “all” keys. And don’t return demo values with which we can test in debug mode.

480
J
2 years ago
K
KimMember
asked in General Questions
Offerring Override

I see the option to override an offering on the customer page. I’m assuming this doesn’t change the offering the customer has with Apple/Google?  The user case I'm tried to cater for is the following: Existing subscriber completes a challenge in app. We reward them with a promotion on their subscription (e.g. 30 days free).From what I've read you can use iOS offer codes, but its messy. Wondering if anyway to setup a promo in RevCat then target specific user IDs by overriding their offering. Likely not but thought I would ask anyway. Thanks all 

2504
Roberto Ansuini
2 years ago
M
Mark FleishmanNew Member
asked in Third-Party Integrations
Short Expiration Windows

Hello,We noticed when testing the RevenueCat subscription, the expiration window is very short. Here's an example of a webhook payload registering a successfully initial purchase. Note that the event time is "Thu Jun 16 2022 10:45:08 GMT-0700 " and expiration time is "Thu Jun 16 2022 11:45:02 GMT-0700". What seems to happen is that after that window, we are forced to go through the subscription user journey again. Is there any to not have the subscription auto-expire in such a short window?{  "api_version": "1.0",  "event": {    "aliases": [      "$RCAnonymousID:7a56d17ff84b4c0bbd29054eeb2422fa",      "$RCAnonymousID:1d4d14da64ed4fc8beed542a1b330b54",      "$RCAnonymousID:8b49f5f9b29948ba99fd7efc58c37793",      "d8d53812-6c9f-46a5-9502-bbb25e37bfe6"    ],    "app_id": "app858c963db5",    "app_user_id": "d8d53812-6c9f-46a5-9502-bbb25e37bfe6",    "country_code": "US",    "currency": "USD",    "entitlement_id": null,    "entitlement_ids": [      "allaccess"    ],    "environment": "SANDBO

1691
Roberto Ansuini
2 years ago
T
ThierryBMember
asked in SDKs
Purchase not displayed on Dashboard (sandbox, iOS)

Hi,I am able to buy some consumable (on iOS Sim & Device) using my Sandbox account. I see : [Purchases] - INFO: 😻💰 Purchased product - 'xxxxxx' 15:33:28 DEBUG Purchase succeeded. Optional({  "bundleId" : "xxx",  "deviceVerification" : "w97BiaZOSrXxTrvrR6wTZuT44AL39rFO+V0gTIoE45eIjLCz6d4KmmemegmqFect",  "deviceVerificationNonce" : "39520f62-1cba-4ef9-a348-6523a7baeb17",  "inAppOwnershipType" : "PURCHASED",  "originalPurchaseDate" : 1655494381866.502,  "originalTransactionId" : "11",  "productId" : "xxxxxx",  "purchaseDate" : 1655494381866.502,  "quantity" : 1,  "signedDate" : 1655494381867.5581,  "transactionId" : "11",  "type" : "Consumable"}) But Dashboard is still empty & [5 - Make a test purchase] is still unchecked.I configured the sandbox endoint in the AppStore.So I am stuck.Do you have an idea?

981
Roberto Ansuini
2 years ago
T
ThierryBMember
asked in SDKs
Complete transaction in didFinishLaunchingWithOptions?

Imagine that my app crashes just after a successful payment. I want to know purchase to finish when my app restarts.I don’t see in the docs how to do it using RevenueCat. I was using this code: SwiftyStoreKit.completeTransactions(atomically: true) { purchases in for purchase in purchases { switch purchase.transaction.transactionState { case .purchased, .restored: if purchase.needsFinishTransaction { // Deliver content from server, then: SwiftyStoreKit.finishTransaction(purchase.transaction) } // Unlock content case .failed, .purchasing, .deferred: break // do nothing } }} Thanks

1051
Roberto Ansuini
2 years ago

Badge winners

Show all badges
Terms & ConditionsCookie settings