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Question

App Is Live But Products Are Empty / Cant Be Fetched [IOS]

  • 14 July 2024
  • 1 reply
  • 39 views

Even though my app went live today (7-8 hours ago), my products are still under review. This is likely the reason why I am unable to fetch the products on my app at the production level, and why users are unable to see the products in the live environment (it works on TestFlight). I am getting the error : 

There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect

 Could this be the reason I am getting this error?

 

 

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1 reply

joan-cardona
Rank
Userlevel 2
Badge +5

Hi @catyard-studio-f56673,

You are correct, in production all the products must be approved by Apple in order to see them in the store and be able to purchase them.

Unfortunately there’s no other way rather than waiting for your products to be approved.

If this takes too long, you could submit a new update for your app and let the review know that you are waiting for those products to get approved. Sometimes it helps to speed them up.

 

I hope this helps!

Joan.
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