At the request of the user, we have refunded his payment through the payment system “Stripe”:
![](https://uploads-us-west-2.insided.com/revenuecat-en/attachment/b21fe7fc-600d-4eea-80cb-6254f238c72a.png)
As a result, when we try to find this user in revenuecat - there is no such user:
![](https://uploads-us-west-2.insided.com/revenuecat-en/attachment/223a884d-f3e3-4b4e-b0de-681f94c1f1f6.png)
If we try to go by direct URL to his account - an error is also displayed:
![](https://uploads-us-west-2.insided.com/revenuecat-en/attachment/aeca0ff1-a7b4-4f40-88b2-a7554a794f8f.png)
What are we doing wrong? Why was the account deleted?