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What happens if a customer is deleted from RevenueCat and their subscription is renewed in your store?

  • July 15, 2024
  • 1 reply
  • 63 views

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If a deleted customer's subscription in RevenueCat is actually active, and the renewal occurs on the subscription renewal date, can RevenueCat detect the subscription in store?

Best answer by Ryan Glanz

We won’t refresh the receipt (i.e., check for renewals that have occurred) for a deleted customer. But if you have server-to-server notifications, or the user opens the app (i.e., communicates with our SDK again) and restores the purchase, we will detect the renewal.

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1 reply

Ryan Glanz
RevenueCat Staff
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  • RevenueCat Staff
  • Answer
  • July 17, 2024

We won’t refresh the receipt (i.e., check for renewals that have occurred) for a deleted customer. But if you have server-to-server notifications, or the user opens the app (i.e., communicates with our SDK again) and restores the purchase, we will detect the renewal.