General Questions

Hi folks, Recently, I’ve been getting a bunch of messages from customers who are confused when they see a much higher price during checkout, compared to what I display in the app. The reason is VAT taxes. Many customers are so confused that they don’t end up purchasing. Any strategies for getting around this? I’m thinking of adding “+ tax” right next to the price on my subscribe screen. What do y’all do? Does anyone dynamically pull the price from RC or Apple/Google? If so, what’s the easiest way to do that? Cheers, Toby 

Hello!Excited to be integrating the paywalls beta functionality. We didn’t see anything with regard to supporting promo codes in the paywall templates - are we missing anything? Is this on the roadmap? thanks,Max

Our team configured revenue cat for IAP purchases in ios. But after subscribing inside our application it’s not reflecting in revenue cat ledger. Can you guys help us resolve this issue?

I have few apps and I would like possibility to share subscriptions between them. So if a user is subscribed in one app they would have possibility to use pro features in other apps as well. Is it possible now with RevenueCat?

I did every step correctly for google play store. But i have that error. Can anyone help me? In terminal it says it can’t access the my test subs

   I am unable to clear the above Credentials issue. I went through all the steps in the guide - https://www.revenuecat.com/docs/creating-play-service-credentials/ - carefully to no avail. According to a number of post in this community form on the same problem, the solution is to make sandbox purchases. The problem is can’t make sandbox purchases. My supposed sandbox purchases go through as real purchases. I followed the guide - https://www.revenuecat.com/docs/sandbox - for sandbox purchases to no avail.I would very much appreciate help with this. Thank you in advance. 

I am currently creating my products in Google Play for my App.I want to use prepaid subscriptions without auto renew.I tested this out, created products, imported them in RC, linked them to offers and entitlements, purchased them. They expired automatically and my entitlement got removed.All fine so far.But there is an option in Google Play Console which asks if I want to Allow extension of this prepaid subscription. I am not sure if this is a supported feature by RC?So I tried to figure it out in the docs and found nothing. But I found this part of the documentation here which confuses me a bit.Prepaid base plans not yet supportedRevenueCat does not yet support base plans with the renewal type "Prepaid".Source: https://www.revenuecat.com/docs/android-productsIs this just some outdated paragraph in the docs?I mean it seems to work.And if the docs are just outdated (hopefully) could you extend those and explain how to properly configure prepaid products in google?Would love to get some

Is there a way of showing the amount of customers whose subscriptions are auto-renewing per day? Basically what the ‘Revenue’ tab offers, but in the form of numbers of subscribers as opposed to a $ amount.So what I’d be looking for would be something likeSep 1: 210 subscribers’ subscriptions auto-renewed on this daySep 2: 179 subscribers’ subscriptions auto-renewed on this daySep 3: 203 subscribers’ subscriptions auto-renewed on this dayetc.? It feels like there must be a way because it’s pulling the same data from the Revenue tab but I can’t find it. Any help would be greatly appreciated!

I'm developing a multiplatform app, that will run on mobile and desktop. And it will be subscription based.What I don't get, is how does it work across the 2 stores? If someone signs up for a subscription on the Mac app store, how will the iOS app store, know the person has already subscribed in the other version? And vice versa?Would the user just download whatever version, fire it up and then I could just offer for the person to sign in, if they already have an account and then I'll know if they are subscribed or not?

Hi everyoneI would like to know whether is it possible to make 2 different paywall with one template? If yes, could you share the steps on it?For the context: We would like to offer to 2 different product subscriptions in our app so we think we need 2 different paywall each different products, content and design also.However we want to manage it in our single product dashboard.

I have an issue with getting RC to work on the iOS Simulator on an M1 Mac Mini, it’s saying that the framework doesn’t have the required architecture to run on the iOS Simulator, I only need this to run some automated tests on other parts of my app, I’ve been able to test on a physical device all through the development of my app but always had this issue with the simulator, now I have been able to get it to work through rosetta but that’s only the iOS simulator and not through Appium which is the testing framework I’m trying to work with.I hope someone will be able to help me, Thanks!

I looked at the list of transactions:"AppStore environment" there is probably a problem with the following:Free Trial subscription automatically changes to status:(⚠️ “Disabled the auto-renew status for an active subscription.” webhook type: “CANCELLATION” ⚠️)Because of this, after the Free Trial period expires, no funds are debited.😓 Help me to understand. “Also rate the screenshots” I did not find more detailed information about the "Opted out of renewal" status.(Testing use case, Auto renewable, works in the TestFlight environment ✅)Use case: User subscribed to "Free trial - 7 day"____________________________Expectation:INITIAL_PURCHASE⬇️ (⏱ 7 days)RENEWAL⬇️CANCELLATION⬇️EXPIRATION____________________________Reality:INITIAL_PURCHASE⬇️ (⏱ 2-3 days)CANCELLATION⬇️ (⏱ 7 days)EXPIRATIONI think in some of the screenshots the funds should have been debited. but it didn't happen.

On Android, the APIs `.getOfferings().current.product.title` property is returning Android Store value, with appended App name. <Base Subscription Title> (<AppName>) ex. “Pro (My app)”Shouldnt this display the Display Name / Title from the “Product” section of RC? iOS seems to display the name from the Products section of RC. I did notice this post from 9 months ago. But i dont know if thats an official statement “works as expected” or if its just another user confirming that thats the way it is.  

I am building an app in Flutter with a Google in-app subscription and an Apple in-app subscription.I am using purchases_flutter in Flutter for payment. It only returns the payment details when I check the user subscription which is the following.If I log the user out of my app and log in again with a different email ID, I still receive the same information and can't repurchase the same subscription.Is there a way I can buy two same subscriptions for different in-app users who are using the same phone?

Dear RevenueCat,First of all, thank you for developing and maintaining this solution. I have been users of your service in production for a few years now. It has been working great. However, recently I start seeing this error message in Google Play Console for my app. “You're using the InAppProduct API to manage subscriptions, which is now deprecated and will stop being supported for new apps in January 2024, and for all apps in May 2024. Start using the new Subscriptions API to get new features including multiple base plans and offers, as well as prepaid plans.”I have some questions related to that. (For the background, I have been following the discussion about the Google Play Subscription Changes as well as went through the documentation in Google Play Product Setup) However, it is still not clear to me on whether or what kind of migration steps are required from my side. Thank you a lot for your support.I do not have a need for multiple base plans and prepaid. In other words, a sin

What are the best practices for showing users’ their purchase history (for one time purchase consumables-not entitlements)? I especially want to make sure that users can see their purchase history if they attempted to make a purchase and it failed-so they can easily check to see if the purchase failed before or after they paid.Should I show them my own custom purchase list generated from `getCustomerInfo` or are there iOS and Play Store pages that I link them out to? The latter seems preferrable because, in the end, that is the true source of truth. But I’m not sure where to find such pages and how to link the user to them?

Hello RevenueCat Community, I have 3 subscription itemfirstNumbersecondNumberthirdNumberI've encountered an issue where I'm trying to subscribe to multiple items, but RevenueCat RestAPI only logs one of them. While the actual subscription process seems to work on my end, the logs in RevenueCat only show one item being subscribed to.Upon checking the logs further, I noticed the term product_change.  I dont want to change product, I want to subscribe another subscription item.I have tried it ,3 different entitlement it says product changei have tried it,1 entitlement (3 products) It says same product changeon the other hand apple transaction successfully,it takes the money.Has anyone else experienced this? Can someone shed light on what might be happening or how to resolve this? Any insights or advice would be greatly appreciated!Thank you in advance! Please check screenshots       

This isn’t strictly related to revenue cat, but I wondered if the community had a practical solution to what appears to be a common problem. We test our iOS subscriptions using the recommendations here: https://www.revenuecat.com/blog/engineering/the-ultimate-guide-to-subscription-testing-on-ios/#h-testing-procedures Recently, our internal testers seem unable to cancel subscriptions. When we press the Apple Id → Manage button, it just shows a screen that says “Can’t Connect”. It seems there are a bunch of Apple issues raised on this (e.g. https://developer.apple.com/forums/thread/720910, https://developer.apple.com/forums/thread/717584?page=2) and they seem to suggest either signing out/in, or upgrading. Neither of which work. Any practical workarounds from the revenue cat community?

I am facing an issue with trying to understand how to set up my products. Let me detail out how the product would work. I am creating an app which offers paid, private communities, so you have the following entities;Hosts - the person who hosts the community Members - people who join the community Community - the actual communityI want to charge a monthly fee per community and depending on the number of members, lets say $5 a month for 100 members & $10 a month for 200 members. Ultimately, I would like to offer hosts the ability to purchase multiple communities of various sizes.A single host might;Have 1 community of 100 members  Have 2 communities of 200 membersErgo, the host would have 3 payments per month of $5, $10, $10 which is $25 per month. Leaving aside the particular concerns of the platforms like Apple or Google, how would I achieve this inside RevenueCat?

Hi guy.I used to have one project and successfully linked it to Google Cloud. Now, I have another project, and I want to link it to Google Cloud as well, but it's not possible because Google only allows linking to one project. In this case, what should I do? For each Android app I create in Firebase, there is a corresponding Google Cloud project created. Thank you.

Can I checkout multiple quantity at the same transaction. I have a question about IAP where I want to add multiple quantity checkout of consumable products at the same transaction. how can I do this?

Hello,We've been experiencing an issue in the Revcat chart section where we haven't been able to see Apple Search Ads data for a while. Until March, we were able to view Apple Search Ads campaign/ad group data segmented properly, but recently, when we try to segment the data, we don't see any revenue coming from the search ads side. We haven't made any changes on the advertising side, but the revenue data is not showing up on the Revcat dashboard.What steps should we take to correct the data flow?

I don't understand what in_app_purchase refers to. I thought that it refers to a functionality like Screen A will be disabled until a payment is made. From online information, it seems like in_app_purchase refers to products to sell through the app.It is not about a functionality to buy.I am bit confused like what type of products you would see in your app. A mobile app is not a regular e-commerce store.On Google Play, I've seen quite a number of apps (not a game) have in_app_purchases. From many app descriptions, it is not clear what is included in the in-app purchase.Typically, for a software program, you could see based on a plan by plan basis how each plan is different like what functionality is included in each plan.With the in-app purchase, it is very blurry what is included in the in-app purchases.Could you please provide examples and explain.

My app uses custom user ids. When a user purchases a subscription, then logs out and back in with a different account, that doesn’t have the entitlement, a problem occurs. When pressing the purchase button, they get an alert that says “You are currently subscribed to this” and after pressing OK, the entitlement is also added to this account. Now I have two accounts with an entitlement, but only one subscription.I’m very new to this, but isn’t there any way to prevent this?Or at least a way to check if this app store account already has a subscription, so I can give the user the option to restore it, instead of purchasing?

When I subscribe with a user, which is the same email as the cell phone account, then I logout and then I login with another user, this new user appears to me as having a subscription when it doesn't, it's like the subscription of the first user also happens to this new one.