"Unsubscribe Detected At" better documentation

  • 10 January 2023
  • 2 replies

Badge +5

Good afternoon

We would like to understand better what you consider “Unsubscribe Detected At” in the documentation here:


If a user turn-off auto-renew, does that property gets enable with the date when the user turned it off? 

Thank you


2 replies

Userlevel 5
Badge +8

Hey @philippe levieux!

Unsubscribe detected at is the date that the user turned off auto-renew - it means they’ve unsubscribed, but they may not have lost access to their subscription yet. When the user unsubscribes, we’ll populate this field.

Badge +5

Ok great. That is exactly what we’re looking for. 
Might be worth adding these in the documentation :)