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Get help with anything related to RevenueCat.

  • 1,638 Posts
  • 4,148 Replies
1638 Posts
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Iqraa-lamhaNew Member
asked in General Questions
Flutter : firebase google authentication cycle with revenuecat

 we are working on a flutter app that uses firebase authentication and each user has his own unique user id , first we setup the revenuecat on the lunch of the app using this await Purchases.setup("public_sdk_key");secondly when the user logs in we use its unique user id in : await Purchases.logIn(uuid);thirdly and when the user logs out we use await Purchases.logOut();is this the best practice and how can we handle if the user terminated his subscription while using the app

3621
ryan
RevenueCat Staff
3 years ago
F
FadyNew Member
asked in General Questions
Facebook Lookalike Audiences

Hello, can we get IDFA or UDID list from revenue cat to build look a like audience for Facebook and tiktok ads We have subscribers to our app and we would like to utilize current or past subscribers to build look a like list Thank you in advance 

1821
ryan
RevenueCat Staff
3 years ago
A
Alireza NazerMember
asked in General Questions
Offer code for new users in ios 14(How can I test it)

I want to grant premium access to some users with offer codes and present Redeem page with this method: Purchases.shared.presentCodeRedemptionSheet()It works fine ,but:After redemption how can I verify the results(e.g entitlement ,days remaining ,etc )and how can I test it with in sandbox environment ,is it possible?I have my appstore connect side configured but I need some recommendation on revenue cat please. 

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tina
RevenueCat Staff
3 years ago
H
HajHelper
asked in General Questions
How can I stop the process in iOS?

I am stuck with a problem.I am using the consumable In app purchase through RevenueCat to achieve in app currencies.The payment page is displayed in modal view pageSheet style. When I press the purchase UIButton, the process starts.After the process ends, I am saving the payment record in Firestore.And in cloud functions, the save method triggers adding currency in users data document.It is working fine using normally. But, if the view is dismissed quickly after the payment UIButton is pressed,the process will go trough and purchase alert shows up in the other view(is not a bad thing) but,the code after purchase (saving purchase data in Firestore) doesn’t work (=think because the view is already dismissed?). I thought of cancelling the process if the purchase view is dismissedbut  could not find a way to observe the purchase transaction.   Ofcourse displaying the view in fullScreen will resolve the problem but want to try it in current circumstances.Can any one help?? Any suggestions?

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3 years ago
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ChristianNew Member
asked in General Questions
Stripe subscription was cancelled until the end of the billing period, and RevenueCat removed the entitlement

Hi there!We have been using RevenueCat for about a month now with great results. However, I discovered an issue that appears to be incorrect behavior, although chances are I am missing something on my end.We have a recurring Stripe product registered in RevenueCat, and have connected the customer.subscription.updated webhook which are all sending successfully. Using the /receipts route we have associated and synced several hundred Stripe subscriptions which works well.The issue is with one subscription that had been paid for (no free trial) that the customer cancelled earlier today. It was cancelled until the end of the billing period, so it still shows as Active in the Stripe dashboard, but it displays that it will be cancelled at the end of the billing period on Sept 14, 2022 (we have yearly plans). However, RevenueCat no longer shows the subscription or the granted entitlement when the customer is queried with the Get or Create Subscriber route. The RevenueCat dashboard shows the fo

1341
sharif
RevenueCat Staff
3 years ago
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Kelsey PatelNew Member
asked in General Questions
User paid for subscription but is not shown in RevenueCat

Hi!I have an iOS user that paid for an annual subscription. I cannot find her as a paid user in RevenueCat, given that situation, she was asked by the app to pay again and she paid for a monthly subscription.She now has two active subscriptions but none of them are recorded by RevenueCat and she cannot still access the paid features in the app. I don’t know how to proceed because that’s the first time this happens to us with RevenueCat. Any help will be greatly appreciated.

7261
sundeep
RevenueCat Staff
3 years ago
S
Stefano TosiniNew Member
asked in General Questions
How does RevenueCat manage iOS Subscription Events such as "Entered Grace Period", "Entered New Billing Retry", "Renewal from Billing Retry" and so on?

Hello,I was looking at the Subscription Retention chart and, when looking at total of Subscription activated, I saw more activations than the ones that Apple Connect shows me.So I thought it could due to the fact that RevenueCat aggregate both users that has firstly activated a subscription and the ones that have activated it after the grace period, or with another payment method (billing retry), or even that have reactvated the subscription.Unfortunately though, I haven’t find any guide to understand how RevenueCat manages and groups this kind of events.May someone help me please?Many thanks.

1791
tina
RevenueCat Staff
3 years ago
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Lee HoworkoNew Member
asked in General Questions
Not receiving Apple server to server webhooks

Hey, I’m having an issue with receiving webhooks in RevenueCat from AppStoreConnect. We’ve been using these webhooks successfully for quite a while, but I’ve been testing today and haven’t been receiving anything. I took a look at the App config and it says that we haven’t received a webhook from Apple since 2021-09-16 8:06 PM. I tested the AppStoreConnect side by pointing their webhooks at a local server and I am able to receive the webhooks so it’s not on their end. Did something change on the 16th that would have broken this? Thanks. Edit: One thing worth noting, I’ve been testing out the behviour with transferring purchases between users. Perhaps RC thinks that the webhooks belong to the old user that the purchases were transferred FROM. I guess that wouldn’t explain why the UI reports 5 days since last webhook received.

2304
L
3 years ago
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NovoNew Member
asked in General Questions
Inconsistent Field Populations When Using API

When using the API to pull subscriber data prior to the 15th valid trials had is_trial_period field as “true” and is_an_intro_offer_period “false”. The sandbox data also matched. Now, both fields for new trials are “null” across sandbox and non sandbox data.Whenever we export data directly from RevenueCat customer lists directly, there are no nulls.Does anyone know what may have caused / how to solve this problem?

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ryan
RevenueCat Staff
3 years ago
M
MarkoNew Member
asked in General Questions
Can RC somehow see users with a free trial that has been setup on backend instead by introductory offer?

Before we created subscriptions in stores, we created free trial on our backend. The problem is that RevenueCat does not know or show our free trial users on the customer list.We see users only when they make a purchase thus we can’t give them promotional entitlements through the console. Is there a way for RC to see our free trials users without setting up introductory offer in subscriptions ? ( that would require UX/UI changes on our side) 

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M
3 years ago
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ArtyomNew Member
posted in General Questions
i have a problem with google in app purchases

Recently, Google has stopped normally skipping subscriptions to my offer,users have a payment error, although everything is fine with the card. Will everything be better with revenuecat?

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A
3 years ago
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BhushanNew Member
asked in General Questions
Are RevenueCat fees before or after the Apple/Google cut (15% or 30%)?

Hi Team,Just want to RevenueCat charge the user/app owner on takehome amount (after 30%/15% apple/google cut) or actual subscription amount?

3231
ryan
RevenueCat Staff
3 years ago
Marc Palmer
Marc PalmerMember
posted in General Questions
Small thing — literally

As an RC newbie and reading the docs/guides and forums… I see someone at RC thinks that everybody is happy reading 14px fonts.It’s really not great. I don’t need glasses, but the fonts on all the RC web pages are like a mandate that everybody should be in their 20s :) 

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Marc Palmer
3 years ago
R
ResearchfinHelper
asked in General Questions
Every Webhook trigger in Sandbox testing ends as Failure.

I am experimenting Webhooks as part of Sandbox Testing with App Store. In the Event Details page I see the entry for the Webhook trigger but it always ends in Failure. Also, I am unable to send the test event from the Dashboard. It says not possible to connect.The endpoint configured is tested separately, but not sure why I am experiencing this as part of the trigger or the test event. Unable to find any traces to debug this more.Attaching the screenshot for reference.  Any help is greatly appreciated.Thanks

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ryan
RevenueCat Staff
3 years ago
R
ResearchfinHelper
asked in General Questions
Not receiving Webhook triggers for Sandbox Testing in App Store

Hi,I am experimenting Webhooks integration for purchases events callbacks in Sandbox environment in AppStore. For every purchase transaction I do, I see that there is an attempt to trigger the Webhook in the Event Details, but I only see Retrying and Failure states. I do not see any logs about attempting the endpoint for any event at the API service level.  In case of Failure, the response does not have any detail to convey the reason for failure. I have tested the endpoint separately using other clients and see that the endpoint is up and running and returns 200 status code. Not sure what is the issue here and where can I find more information to debug this situation.Any help is greatly appreciated.Thanks

5713
R
3 years ago
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Alebat EducationNew Member
asked in General Questions
Managing Block restores

Hi, we are trying to block restores for users, we would like to only associate 1 apple id to our own account, the problem we are having is that on Android(having previously configured RC to block transfers) , if we login with two different  accounts but the same Google account , RC will let us buy the same product , in the other hand on apple , if we login with two different  accounts of our own but the same Apple id, it will not buy the product although the purchase completes ( we know this is the intended behaviour), what we intend to do , is only link one apple o android account to our own account , i already checked the docs and other post but this different behaviour between apple and google seems strange, we hope you can help us understand better Thanks for your time.

4141
jazmine
RevenueCat Staff
3 years ago
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Craig AnthonyNew Member
asked in General Questions
Auto-Renewable Subscription + Consumable

This is for iOS.Is it possible to provide the paying user with a consumable In-App Purchase at the time of their initial subscription and subsequent renewals? For example, the user signs up for a 3-month subscription. At that moment we give him 10 apples. Three months later when his subscription renews, he gets 10 more apples. If there’s not an easy way with RevenueCat or iOS, then I’m sure I can think up a workaround using some Booleans and Timestamps - figured I check first.Thanks!

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C
3 years ago
D
Duc VuNew Member
asked in General Questions
Configuring Consumable Products

Hello! I am confusing about configuring consumable products. I added directly all consumable products to products tab in dashboard and do not want to attach to any offerings or packages. Is it not get any problem?And in "purchaseProduct(...)", do I need check transactionState for each case or RevenueCat automatically handle and I only give user Coins(for example)  Thank you so much for your help!

2681
sundeep
RevenueCat Staff
3 years ago
J
jordan.corbmanMember
asked in General Questions
Two Events Webhooks Sent with Same Timestamp

We were recently testing our RevenueCat integration in the Google Play Store sandbox and had a user that was stuck in a terminal Active state even though their account had been cancelled on the Google Play Store side.It turned out that what happened was that the user started their subscription at 8:00 PM and then cancelled at 8:23 PM. Had their subscription of  monthly_plan cancelled due to a billing error2021-09-07 8:23 PMStarted a subscription of  monthly_plan2021-09-07 8:00 PMThe only problem was that the webhook for both of these events were sent at 8:23 PM and had the exact same ms timestamp for their `event_timestamp_ms` so we had no way to determine which happened first.My main questions are:Is this related to the fact that these were sandbox events? Are sandbox events not guaranteed to go out when the event happens? Even if this is related to them being sandbox events, is there a way to differentiate which event was applied first?

741
ryan
RevenueCat Staff
3 years ago
K
KevActive Member
asked in General Questions
Multiple users with a single Google account subscribed twice ( second one succeed with $0 )

Lately I received multiple users who already have an active subscription from Google Play, then signed out and created a new account and from what I understand they won’t be allowed to subscribe with the same billing / Google account.However, I received a webhook call from RevenueCat that he subscribed successfully in the new account with a $0 bill.This is the webhook call back I have received from RC:"presented_offering_id": "plus","price": 0,"price_in_purchased_currency": 0,…"transaction_id": "GPA.3333-*** And both records has a unique transaction id under the same Google Play account, here’s records:I am not sure what’s happening, it’s the third times in the last 2 weeks.Please advise. P.S. I am adding a price check on the webhook function, rejecting new subscriptions with price=0, but not sure any side effects and the user still receive a “successfully subscribed” message on the frontend, so from the user’s angle it will be confusing.Thank you.

3608
ryan
RevenueCat Staff
3 years ago
A
AnselmNew Member
asked in General Questions
Is it possible to retrigger events?

Hi Community, I just setup my webhook endpoint for collecting data and was wondering if it is possible to retrigger events from Revenuecat or is there an archive of all events from an App? Thank you

552
A
3 years ago
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nihalNew Member
asked in General Questions
RevenueCat Google API usage more than doubled over last few days

Hello,We noticed that the Google Play API usage by the service credential we have assigned to RevenueCat more than doubled for us over the last few days.It used to be around 2 requests/second till September 4 but after that it has shot up to 4 requests/second peaking at 6 at times. The specific API is androidpublisher.SubscriptionPurchasesService.GetWe haven’t seen anything similar in our other metrics. Can anyone at RevenueCat take a look at this increase?Thanks!

1153
N
3 years ago
ryan
RevenueCat Staff
ryanRevenueCat Staff
asked in General Questions
Can I import additional revenue information into RevenueCat?

Is there a way to import other revenue data related to my app to RevenueCat? For example, say that my app uses affiliate links generating daily revenue to me. It would be nice to see that revenue alongside the revenue generated through in-app purchases etc.

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cody
RevenueCat Staff
3 years ago
R
ResearchfinHelper
asked in General Questions
What would be the best approach to know the transactions in case of any purchase/renewal or similar events?

We want to apply additional business logic based on customers’ billing related transactions like subscription/renewal etc. on the server side.For eg : Whenever there is a paid subscription by a user, provide some incentives or something similar.What would be the best approach in order to get the transactions information?Is there an API which we can poll for transactions from the server at regular intervals?  Will Webhooks solve this problem? Where can I find some examples of Webhooks?We are currently using Free plan. 

693
sharif
RevenueCat Staff
3 years ago
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Todd HoffHelper
asked in General Questions
Is a purchase associated with a temporary user id after logIn?

Hi,The flow I want to use is:operate with anonymous user id have the user subscribe using the anonymous user id ask the user to sign in using apple sign in logIn passing apple’s user idAt this point I expect:the purchase to be associated with the new user id  the package and offering to be send down and reflect the new association and have the proper subscription information so purchaserInfo?.entitlements[RevenueCatConstants.entitlementID]?.isActive will read trueThis is not happening. The package is empty. It doesn’t look like the subscription is being associated with the user id passed in through logIn. Is my understanding of the process correct? I’m looking at the table in https://docs.revenuecat.com/docs/user-ids and it seems like they should be merged. thanks

921
T
3 years ago

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