General Questions

Get help with anything related to RevenueCat.

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1359 Posts

H
hojNew Member
asked in General Questions

Some questions on migrating subscriptions

I’m moving my new subscription service to revenuecat.The way current system works is this:1. User makes purchase from either iOS or stripe2. if purchased on iOS, entry is created on DB with app_user_id & purchase id3. Receive webhooks from apple/stripe and use that to give user premiumI have a couple concerns:Do I need to use syncPurchases? I don’t see how it makes sense if a customer has purchased through stripe With receipt forwarding, older versions of my app don’t send receipts, just user id and purchase id. Your create purchase endpoint requires the full base64 receipt, what can I do? For migrating, I don’t have the base64 encoded receipt file, just the unencoded purchase details

1
tina
RevenueCat Staff
2 years ago
T
TriteNew Member
asked in General Questions

Implementation monthly subscription for each individual device

Hi,I have a question regarding RevenueCat.As an example: Suppose a company has the following:- Company has three iPads- these three iPads are associated to one Apple ID- each iPad registers with its own business email address and password- The password is only for the company and controls things like delete account etc. (administration)- Licenses are associated with this own business email address.Does it work that I can implement a monthly subscription to each iPad, i.e. for each email address with RevenueCat?

1
tina
RevenueCat Staff
2 years ago
N
Nhan MaiMember
asked in General Questions

Unwanted purchase transfer after buy new subscription

I have a problem using RevenueCat on IOS.When I login user A account and link it to RevenueCate. And Then Buy Package A. On the same phone, I logout account A then login account B and the buy Package B, but the list of entitlements returned entitlements A and B.In this case, Can we link Package A to account A and Package B to account B?

2
jazmine
RevenueCat Staff
2 years ago
fishlurk
fishlurkNew Member
asked in General Questions

Why does Google subscriptions get deleted from RC (but not Google) after the initial 5 minutes? (sandbox testing)

I’m implementing RC on Android. Sandbox testing.My use case is this:✅ I make a purchase in the app and reload the purchaser info ✅ The user correctly now has an active subscription, in both RC and Google Play Store❌ 5 minutes later I re-open the app and load purchaser info. The active subscription is gone from RC, both via getPurchaserInfo and on the website✅ On Google Play Store it’s however correctly still active and I keep getting purchase confirmations mails every 5 minutesWhy is the subscription deleted from RC after the initial 5 minute subscription period?

1
sharif
RevenueCat Staff
2 years ago
N
NizzaMember
asked in General Questions

Distinguishing test users from real users in dashboard

Relatively minor but just seeking some clarification on the numbers in the dashboard. We are currently doing testing and haven’t published the app to a production environment yet. As it stands the dashboard is showing 132 new customers and 138 active users, all of these are test users.  Deleting the test customers does remove them from the Customers list (after a period of time) however the dashboard still seems to count them. Active users, as I understand it, is just the number of user ID’s  (including anonymous/generated) that have been seen within 28 days.  My question is over time we’ll still be testing things and will interfere with these numbers. Is there anyway to differentiate between the testing users and production. Toggling the ‘View Sandbox data’ doesn’t seem to effect these numbers?

1
sharif
RevenueCat Staff
2 years ago
B
Ben PackardActive Member
asked in General Questions

subscriber.original_purchase_date is incorrect

I would like to track on my server when each user first subscribed. I hit the /subscriptions endpoint and check `subscriber.original_purchase_date`, but it is set to some date in 2013 (I only started implementing IAPs in the past couple of weeks). The property under `subscriptions.<product>.original_purchase_date` seems correct, but I would prefer not to have to check every product in that `subscriptions` dictionary for the earliest date, especially not knowing right now which products I will want to add later, and which of those I will count as subscriptions.What is the purpose of `subscriber.original_purchase_date` and why is it set so early? Is it an artifact of Sandbox testing? A bug?

1
cody
RevenueCat Staff
2 years ago
J
JacintMember
asked in General Questions

Non-Consumable and Auto-Renewable Subscription relationship with Webhooks

Hello,I have an app, where I’m selling pictures. I have Non-Consumable and Auto-Renewable Subscription formula. This means, you can buy pictures one by one or you can subscribe for one year to get all of them. My GET API check your inventory, to make sure you own the image. Therefore I synchronise the database via Webhook. My RevenueCat structures look like this:I have 1 offering called default, with 2 packages (Annual and Lifetime) Annual package has 1 product Lifetime package has 1 product (I don’t want to map the product-image one by one, cuz it’s not scaleable) I have 2 entitlements First one is for lifetime things, therefore this has only 1 product (Lifetime package) Second one is for subscriptions and lifetime things, therefore this has 2 products My problem is, if my customer make a Non-Consumable purchase (so buy only 1 image), my webhook called, but i do not know, which image was bought. I know who bought, cuz after login I’m settings the app_user_id. Any suggestion?

1
jazmine
RevenueCat Staff
2 years ago
W
WesNew Member
asked in General Questions

Webhook is missing app user id for subscription transferred user

User got purchase transferred from another user, in the renewal event after this transfer the webhook did not receive app user id, instead only RCAnonymousID is included in the webhook request. How do I know which user had this renewal in this case?

1
jazmine
RevenueCat Staff
2 years ago
Air
AirHelper
asked in General Questions

Apple Media Services Terms and Conditions have changed.

When I test the subscription in the sandbox, it prompts：Apple Media Services Terms and Conditions have changed.Finally, "Coming Soon!" appears and it is over, there is no response.Please see the screenshot below to help me see if any steps are missing.thank you all.  

3
Air
2 years ago
J
Jimi SteidlNew Member
asked in General Questions

Automatic Renewal event after App-Reinstall has only anonymous app user id

Hi, really loving RevenueCat!I have the following situation:Android App I initialize Purchases SDK in the AndroidApplication class with an anonymous User ID User logs in → I log in the user into the purchases SDK → User has an anonymous ID + my domain user IDThe problem happens, when the following happens:The user purchases a subscription with automatic renewal The user uninstalls the app and then installs it again The next time the webhook calls my backend for the renewal, it will contain ONLY an previously unknown anonymous ID and no way for me to match it to the userThe main problem stems from this I believe:Current App User ID Provided App User ID already exists? Provided App User ID has anonymous alias? Result Anonymous Yes Yes PurchaserInfo changes to Provided ID, no aliases created.  My solution is to manually alias the current app user Id every time a user logs in IF the current app user id is an anonymous one. It has worked so far, however, it feels strange. Is t

5
L
2 years ago
S
Stepan ParunashviliNew Member
asked in General Questions

Best practice for "Trial Offerings" vs "Immediate Offerings"

Hey team, consider the following scenario: User Signs up. We show them an “Initial Paywall” Offerings: $20 month, 2 week free, $80 a year, 2 week free Here, we let the user “Skip” the Paywall In this case, we don’t show it to them again, for 2 weeks _2 weeks later_. We show the user a “Blocking Paywall” Offerings: $20 month, $80 a year  Some users buy at “Initial Paywall”, some users buy at “Blocking Paywall”. 3 months later, the user goes to their “Membership Settings” We want to let the user upgrade / downgrade Here, their `activeSubs` could contain _either_ 2 weeks free, or notProblem:Let’s say in the upgrade / downgrade, I have “$20 a month”, “$80 a month”. A user on the “20 a month, 2 weeks free” _can theoretically “upgrade” to the $20 a month plan. This feels like a bug, as it won’t make a difference -- I would like it so they can only upgrade to the yearly one. Is there a “best way” to handle this scenario?

1
tina
RevenueCat Staff
2 years ago
A
Alba Sánchez RodríguezNew Member
asked in General Questions

Stripe structure for revenuecat - Several products with several prices

Good morning,We are trying to integrate Stripe into RevenueCat, in addition with Google Play and App Store. We had some doubts regarding if our product structure in Stripe is adequate for integration.- We have a Prime Entitlement.- In Stripe we have 2 products, one for Spain and one for the US.- Each of them has 3 prices (what in RevenueCat are packages) for monthly, quarterly and yearly subscription.These three packages are the same ones we have in Apple and Google Play.Therefore in Stripe we have two products, each of them with 3 prices.Will this Stripe structure work with Revenuecat? If not, how could we properly modify our Stripe structure to work correclty?

1
sundeep
RevenueCat Staff
2 years ago
T
Tsuruoka HidekiHelper
asked in General Questions

When `created a new alias` will be executed by Identified user?

MyApp requires signIn operation for purchase.And also, `Purchases.logIn("my_app_user_id");` after signIn. But, `created a new alias`  executed about 1 month after purchased.This occurs a few users. Why??In the period, it has been used `$RC:AnonymouseID:xxx` instead of `my_app_user_id`.It is not expected. it should create alias as `my_app_user_id` as soon as possible(ex. next to First seen using the app). Any help, please 

1
Andy
RevenueCat Staff
2 years ago
F
fiduciaryNew Member
asked in General Questions

How to fill out Google data safety form

Hi,I’m looking for an advice or a guidance how to fill the Data safety form in Google Play in regard to RevenueCat integration. Our app is not collecting any private user data, no account is necessary, no ads, no analytics implemented, but offers subscription to Premium version with unlimited functionality. We are processing Premium subscriptions using RevenueCat SDK. We are getting anonymous information about users who started trial/purchased/canceled subscription. All we know is that “someone” (we get anonymous user ID, e.g. $RCAnonymousID:23kkjjj344kjkjkjkjkj3jkjjjkjkj) in Canada using Android device opened the app, started a trial, purchased the Premium subscription, or canceled trial, opt out from renewal of Premium subscription. I assume the “data type” we collect is only “Financial info – Purchase history”. I assume this data is “collected” and users can “choose whether this data is collected”, since users can use the app without purchasing the Premium subscription. I assume the

6
Jonas
2 years ago
D
dfxNew Member
asked in General Questions

Check subscription status

Hi, I have some confusion betweenif let info = purchaserInfo { if info.allPurchasedProductIdentifiers.contains("xxx") {and if purchaserInfo?.entitlements["pro"]?.isActive == true {Basically, i am trying to check if the user has subscription or not. I am checking with .onAppear in the default main view. I am new and would like to learn how to check if the user subscription period hasnt finished (doesnt matter if the user cancelled the subscription or not, of course)

1
joshdholtz
RevenueCat Staff
2 years ago
G
Gokula KrishnaHelper
asked in General Questions

How to test flutter IAP using iOS simulator?

Hi there,I’m trying to fetch my consumable offers on my iOS simulator but I get empty products. I have performed the following steps.Set app credential from app store connect to revenue cat Enable IAP on XCode Follow https://www.revenuecat.com/docs/apple-app-store and created storekit file and uploaded to revenuecat Create product on revenue cat On iOS simulator iPhone 13, when I call fetch offers I get the error ```flutter: PlatformException(23, None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).This could be due to a timeout, or a problem in your configuration.More information: https://rev.cat/why-are-offerings-empty, {code: 23, message: None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).This could be due to a timeout, or a problem in your configuration.More information: ht

9
Andy
RevenueCat Staff
2 years ago
T
thatvirtualboyNew Member
asked in General Questions

Multiple Subscription Buttons SwiftUI

Hi all! I followed this video: https://www.youtube.com/watch?v=0H2SdKf4ot0 which was immensely helpful in helping me get RC setup in my SwiftUI app. I was able to get purchasing working for a single subscription using a button:  VStack { Button(action: { Purchases.shared.offerings { offerings, error in if let packages = offerings?.current?.availablePackages { Purchases.shared.purchasePackage(packages.first!, { transaction, purchaserInfo, error, userCancelled in print("TRANSACTION: \(transaction)") print("PURCHASER INFO: \(purchaserInfo)") print("USER CANCELED: \(userCancelled)") if purchaserInfo?.entitlements["Pro"]?.isActive == true { } }) }

2
T
2 years ago
T
Tim PaplerMember
asked in General Questions

Broken link in documentation

Hello,The following link https://www.revenuecat.com/support returns 404 and it is used in “report the problem” link here: https://docs.revenuecat.com/docs/errors#-unexpected_backend_response_error  

1
joshdholtz
RevenueCat Staff
2 years ago
J
JackWNew Member
asked in General Questions

Updating user subscription status with backend across testflight and appsore?

We have a production version of the app on testflight, and i assume users can make free IAP’s with sandbox there and gain premium user status.When we promote this build to appstore, as its backed by the same environment, users can use their same account on production.I wanted to know, will revenue cat update our backend to make their account ‘non premium’ again after they open the appstore build of the app? despite using their same user account and backend server that they had sandbox premium on in testflight?I didnt want a situation where users are non premium in revenue cat, but still marked as premium on our server causing issues.Thanks

4
joshdholtz
RevenueCat Staff
2 years ago
B
BerkanNew Member
asked in General Questions

HOW TO KNOW IF THE FREE PERIOD IS OVER

How do I know when the free trial period is over and the subscription has started? Can you help me if I need to make changes to the code after the trial period?

1
Andy
RevenueCat Staff
2 years ago
C
corbiterNew Member
asked in General Questions

How should I setup my products for multiple auto-renewing subscriptions that award credits?

I’m working on an IOS application with the following in-app purchase options:$0.99 - Receive 1 credit per month (Auto-Renewing) $1.99 - Receive 3 credits per month (Auto-Renewing) $2.99 - Receive 5 credits per month (Auto-Renewing) $3.99 - Receive 10 credits per month (Auto-Renewing) $4.99 - Receive 1 credit (Consumable)Users may only subscribe to one auto-renewing option at a time, but they can purchase the single credit consumable without restriction.My question is how should I organize these products as offerings/entitlements/packages/etc.? My current method is:All four auto-renewing products above are associated with a single entitlement Each auto-renewing product has a 1:1 “parent offering” The consumable product has no associated entitlement/offeringThe tutorials I followed all suggest using offering and entitlements, and so I did. However I feel it’s all clunkier than it has to be. For example, with the Purchases SDK, fetching the offerings and then extracting the packages (prod

2
S
2 years ago
J
JaesungNew Member
asked in General Questions

introductoryPrice returns null on some Android devices

I’m using the Flutter SDK and the introductoryPrice field returns null even if the free trial is set on the Google Developer Console. This also happens in production. I looked up my crash reports and found out that there aren’t many users affected by this bug. I haven’t tested on several devices, but I guess it only happens on several Android devices or the OS versions. At least I confirmed that it doesn’t work on my device. Anyone else has experienced the same issue?

2
J
2 years ago
M
Mitch DennettNew Member
asked in General Questions

Flutter Purchases.getPurchaserInfo() hangs and never returns in TestFlight

I’m trying to push my app out for Beta testing but when I upload a build to TestFlight and run it the call to Purchases.getPurchaserInfo() hangs and never returns. It works on the same device when just running outside of TestFlight. I can run through the whole IAP flow when running on this device. But as soon as I push to TestFlight and run it through there it just hangs waiting to get purchaser info.  I think these are the logs needed:default    12:08:37.873277-0500    Runner    [Purchases] - DEBUG: There are no requests currently running, starting request GET /subscribers/$RCAnonymousID0X0P+0f621ae3fbd374db9b96d0b6d31ea5d20default    12:08:37.873327-0500    Runner    [Purchases] - DEBUG: API request started: GET /v1/subscribers/$RCAnonymousID:f621ae3fbd374db9b96d0b6d31ea5d20default    12:08:37.883570-0500    Runner    [Purchases] - DEBUG: There's a request currently running and 0 requests left in the queue, queueing GET /subscribers/$RCAnonymousID0X0P+0f621ae3fbd374db9b96d0b6d31ea

4
M
2 years ago
S
srchoNew Member
asked in General Questions

Is there a way to know the monthly start date of the user's subscription?

Is there a way to know the monthly start date of the user's subscription? I can use the latest purchase date for a one-month subscription product, but there is no way to know a three-month or one-year subscription product. Because the latest purchase date will continue to change.

1
joshdholtz
RevenueCat Staff
2 years ago
B
Ben PackardActive Member
asked in General Questions

Best Practice for Tracking Other Users' Entitlements/Subscription State

I have a subscription tier in my iOS app. I understand how to access `purchaserInfo` to check if the current user has the entitlement associated with this tier. However, I would like to display a badge on all user icons for other subscribers in the app - a little like the ‘verified’ badges on a Twitter account image.Clearly I need to store something server-side on my own user objects to track this, but I’m not sure what approach to take. Perhaps each user’s status should be saved to the server by my app as their entitlements change, and other instances use this saved user flag? But entitlements can change when the app isn’t being used, such as cancelled or expired subscriptions. My backend will have no knowledge of that change, so that use will continue to be displayed as a subscriber until and unless the launch the app again.Any suggestions on a good approach for this? 

10
B
2 years ago

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