General Questions

How can we support web redemption of a coupon and redeem create with firebase auth a lifetime entitlment based on coupon and no card needed… basically we use revenuecat for iOS and Android like veryone else but we are kicking off a lifetime deal where users buys access for lifetime and then they get a coupon to redeem similar to appsumo.com does one page we are listing so we get exposure but we struggle to find out how with the docs… any idea and also we dont want to ask card etc for the people who redeem a coupon. Help appreciated.

I have created promo codes within the App Store per Apple’s instructions. I am able to give the user a code and they’re able to redeem the code for a consumable IAP. However, the consumable product never gets called in my app. How can I check that the user has used a promo code to credit their account with the reward? 

Hello, I’m close to finishing development for a new app. I want to give all new users Lifetime PRO for free without having to go through a paywall as some users will reject it even if it says FREE on apple’s confirmation modal.

Hi there,Apologies if this has been asked already - I was trying to create an App Store Connect API Key to connect RevenueCat as per this App Store Connect API Key Configuration | In-App Subscriptions Made Easy – RevenueCat However, Apple shows this message when generating the key saying it cannot be used with Third Parties. I am concerned that RevenueCat will be considered Third Party and break this term and condition. Am I being overly paranoid? 😄 Is this something a dev shouldn’t be worried about? Thanks so much!

Hi everyone,I'm currently experiencing two issues with my app while testing on TestFlight: sandbox transactions are not going through, and there's a looping problem during the transaction process. Despite having everything configured correctly, these problems persist. Here are the details of my setup, the steps I've taken so far, and some code snippets for reference:Setup Details:App Configuration:App ID and Bundle ID are correctly set up in App Store Connect. In-app purchase product IDs are configured and match those in the RevenueCat dashboard.RevenueCat Configuration:API keys are correctly set up and match the ones used in the app. RevenueCat is initialized early in the app lifecycle with Purchases.setLogLevel(Purchases.LOG_LEVEL.VERBOSE).Testing Environment:Testing on iOS devices through TestFlight i

I have a Mixpanel event that tracks anytime a user has selected a plan and then presses the button to apply that plan or purchase it. The numbers for those events are much higher than the numbers I’m seeing in RC. Why would this be?I’m guessing it could be from when users cancel the action after they get their native UI element popping up to actually make the purchase. If this is the case, can I track that cancel event somehow? Or can I track the actual purchase event from that native UI element? Additionally, if this is the case, what would be an acceptable/expected rate of users backing out from this screen? I want to be sure that there isn’t something else happening here.

is there any way to check if the user already took the trial? I want to know this information to stop showing the ad for the trial because already took it one time

Hi. I'm still evaluating whether to use RevenueCat. I have a use case where I verify the subscription status of some user in my server. The REST API v2 docs mention fetch_token in the param. Is that required or is app_user_id sufficient on its own? It says fetch_token is the app store receipt file for iOS in API v1 docs but how do I get that in flutter SDK? Thanks!

Hello!I wonder what the best way is to show a discount to a user after they have canceled their subscription. I want to show a different paywall to the user. I am using the Capacitor Plugin and a custom paywall.Is there a good guide on this topic?Ist the preferred way to use the new targeting feature?Kind Regards,Marius

I am already using revenuecat with Google Play for one app. Now I am going to release a second one that also has inapp products.Do I need do create a second service account in Google Play? (https://docs.revenuecat.com/docs/creating-play-service-credentials 2.) 2. Create Service AccountNext we need to create a service account. This is done from the Google API Console. 2a. Select Create Service Account Or can I use the one I created for my first app also for the second one?There is no guidance whatsoever if you have several apps and the whole pricess seems very complicated at first glance. I don’t want to break anything in my actively selling app.

Sorry new here, can where i can get a Order form? 

Here is a Paywall I created on the RevenueCat Paywall system. Then I created a localization string in my Xcode project: I also created other localization string, but in the app, only the “Full access just for ...” part not translate. Did I do some part wrong?  In the simulator, as you can see other contents has been localized, except for the “full access ..” line. 

Can RevenueCat track if a user has used up a consumable product? Let say a user bought a pack of 100 tokens and the user has used up 50 tokens already, can RevenueCat track that or it should be handled in my own Backend?

Hi there, we are refactoring the way we do in-app purchases on Google Play, and from the RevenueCat documentation I see that we can use RevenueCat without creating products 1-1 for every Google Play product we have. The information is limited so I wonder: What are the downsides to not defining products in RevenueCat, when we are not using entitlements or offerings?

I am using RevenueCat's Flutter SDK to manage user subscriptions in my app. For associating user content in my database, I rely on the initial anonymous user ID generated by RevenueCat since i do not want to have to setup user accounts.There is an issue though when a user deletes the app and reinstalls it, or installs the app on a new device and restores their purchase, RevenueCat generates a new Alias instead of using the original anonymous id. This is a problem because there is a maximum limit of 50 aliases.Is there a way to make it so when the user restores a purchase it uses the original Anonymous App User ID instead of creating a new one? Here is the relevant portion of my code: class SubscriptionProvider with ChangeNotifier {bool _hasActiveSubscription = false;String _activeEntitlement = '';String _anonymousId = 'unpaidUser'; // Default to 'unpaidUser'bool get hasActiveSubscription

I configured a webhook using Revenucat and linked it to my Laravel backend. When I tested it with Revenucat's "send test with webhook" option, the request was sent to the backend and returned a 200 status code. However, when I tried it with our application on the Play Store, the webhook didn't work, and the request wasn't sent to the backend. I'm developing the mobile app using Flutter. What could be causing this issue? how can playstore know the correct webhook.?

Hi all,I’m launching a subscription service that consist of a premium subscription with the possibility to purchase it monthly, 3-monthly and annual.I’d like to offer also two intro promotion:single purchase of a month subscription for a very discounted price, if you have a promo code single purchase of a month, 3 month or year subscription for a discounted price + a free trial of 1 week, otherwiseI’d also like to offer the second option to the people who bought the first one after their month finished.These offer are not renewing, so at the end the base price will show up. The problem is that I cannot figure out how to configure these subscription on both google and app store.Any help is appreciated.

Hye, I want to ask if it’s possible for other organisation app to have in-app purchase that is directly tied to my organisation payment profile? for Android & IOS, develop using react-native

I have an app that has monthly and annual subscription options. A company wants to use the app for their 10-50 employees. They don’t want every employee to make the purchase individually. Instead the company wants to make single purchase for all employees. Also I want to provide some discount since they are making a large purchase. Is there any way in Revenuecat SDK to handle that? Or is it supposed to be handled differently from Play store or app store?

Hello, I'm encountering an issue with my app.In my application, users have the option to upgrade to support the app, essentially making a donation without receiving any additional benefits. Users can choose the amount they wish to donate monthly, ranging from 1€ to 10€.Now, I'd like to consolidate all these options into a single offering, but it appears that I'm unable to do so. Whenever I try to add a package, I receive the message: "The package's display name or identifier already exists for this app."Although i can attach just Product to a Package.Is there a method to combine all donation amounts into one offering instead of having four separate offerings?P.S.: I'm pursuing this because it would streamline the implementation of the UI and simply display the revenuecat title/description in the app rather than coding it myself. 

I configured a webhook using Revenucat and linked it to my Laravel backend. When I tested it with Revenucat's "send test with webhook" option, the request was sent to the backend and returned a 200 status code. However, when I tried it with our application on the Play Store, the webhook didn't work, and the request wasn't sent to the backend. I'm developing the mobile app using Flutter. What could be causing this issue?

Hello.Apple - App Store Connect.I added new subscriptions to my app. The status for subscription itself and App Store Localization shows “Waiting for Review” since 5 days now.The app was approved within 24 hours is not functional as designed due missing subscriptions.Is there anything I can do?App Store Connect changes sometimes design and setup. Is there possibly a common mistake I could have made?Many thanks,

I worked on 2 different flutter projects. Some of them pulled the purchase packages from purchaseStoreProduct, some of them pulled them using purchasePackage, how do we determine their usage area? 

This is the scenario.I develop with Flutter.I have a subscription that is automatically renewed monthly or annually.My app can safely work with all the features even off-line.Of course, to subscribe, you need to be online.But I wonder: if after the first monthly subscription, the user always uses my app off-line (he must of course remember to put the device off-line before using it), how can I check if the subscription has been deleted?Can there be a way?Thanks for any suggestion.

Hello I have the problem that when I make a payment to a subscription within the application I get an error INVALID_CREDENTIALS this happens when I download the TestFlight application. I was testing locally on a physical device with SandBox accounts and it works fine and I don't get the INVALID_CREDENTIALS error, which causes me confusion because it doesn't work in TestFlight. To be sure that I use the necessary API Keys, I recreated a second project with new Apple Store Connect API Keys and I still get the error in TestFlight. What could be the problem?