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  • 5,182 Replies
1679 Posts
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Gabriel_UluMember
asked in SDKs
Failure to re-purchase a product on iOS.

After a few re-purchases of the same product (after it expired normally) it becomes impossible to re-purchase it again. The Apple native purchase dialog is not displayed, PurchaseProduct callback is called with no errors, but the CustomerInfo does not include any active Entitlement or any ActiveSubscription.(We are using RevenueCat SDK 4.0.0 and Unity 2021.3.8)Of course, those purchases are in sandbox. But it's impossible for us to determine if this is a sandbox-only issue. We never had a similar issue with in our current implementation of Unity IAP, so answering this is actually an important for us as we are currently trying to assess if the SDK is stable enough to transition to.Here are the [Purchases] logs from one of those failed purchase: 2022-09-01 12:06:22.334218-0400 AppName[18946:594262] [Purchases] - DEBUG: ℹ️ Skipping products request because products were already cached. products: ["com.company.app.subscription_one_month_01"]2022-09-01 12:06:22.337390-0400 AppName[18946:593

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2 years ago
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ozgurNew Member
posted in SDKs
Active entitlement doesn't change when upgrade to a new product

I have two products (weekly, monthly) and two entitlement attached to them. In sandbox, when I purchase the first weekly, the entitlement is right. But when I upgrade to the monthly when weekly entitlement is active, active entitlement seems to be be still the weekly. I expect it to entitled to only monthly. Upon purchase of monthly debug logs show the purchased product as monthly but I can’t get its entitlement as active entitlement.purchaseInfo.entitlements.active seems to have only one entitlement and it’s weekly. The product definitions are in the same subscription group. The sandbox data also shows the latest purchase as weekly and user’s entitlement to monthly. What could be the problem here?I’m checking it like shown below: Purchases.shared.purchase(package:selectedPackage) { transaction, purchaseInfo, error, userCancelled in if let error = error { print(error.localizedDescription) self.purchaseFailed(purchaseInfo, error, userCanc

0
O
2 years ago
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Grana ServiçosNew Member
asked in SDKs
Handling interrupted purchase on IOS

Hello, I’m trying to to handle the error thrown when the transaction is interrupted ( Accept terms and conditions, update payment info ). All the clue I have is “ Error: There was a problem with the App Store.”Can i rely on this message to identify this type of error? This seem too generic to me, and i fear that by handling this message some errors could stop being monitoredI’m testing with the enable interrupted purchases in store kit 

0
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2 years ago
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jordan.corbmanMember
asked in SDKs
Block Restores Not Working As Expected

This is the behavior I’m seeing (tested on iOS) when setting the Restore behavior to Block Restores.App store userA logs into our app as user1 user1 purhcases a monthly subscription user1 eventually cancels monthly subscription and it expires user2 logs in on the same device (i.e. still app store userA) user2 purchases monthly subscription, gets the ‘receiptAlreadyInUse’ error, HOWEVER, the purchase still went through successfully and user1’s purchase was restored.This feels like a bug that the purchase made it through even though the SDK returned an error.Also, the link to the documentation on restores is currently pointed to here which gives a 404.

11
K
2 years ago
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Patrick BuschDedicated Member
asked in SDKs
Receipt is missing when trying to Purchase via TestFlight

As per the title:I always get the ‘Receipt is missing error’ when testing via TestFlight.In Xcode, when configured with a StoreKit file, it works fine. Without StoreKit and TestFlight it does not work, the app review is also always getting rejected.I cannot see why it does not work. The products and offerings are configured correctly (and they are shown in the app), it’s just the receipt that is always missing when purchasing.

29
K
2 years ago
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Preteeth AINew Member
posted in SDKs
Unable to resubscribe after expiration in TestFlight/sandbox environment (many related posts before without a solution)

Hi, I have searched and read many posts regarding to my problem.Many users encountered the same issue as mine. However, none of them received a solution or clear confirmation about this issue.A new sandbox user works fine with the first purchase of a subscription item. But after expiration, if we want to resubscribe, it sometimes just fails.More specifically, we are using https://github.com/RevenueCat/purchases-unity/releases/download/4.1.0/Purchases-UnityIAP.unitypackage with a Unity app.When we click on a subscription button for a resubscription, the function PurchasePackage works fine without an error, but in the callback, we check customerInfo.Entitlements.Active.ContainsKey(entitlementId) and it is still false.I think at least there should be a confirmation whether it only happens in TestFlight/sandbox environment or not?Thanks!

1
P
2 years ago
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crediswapMember
asked in SDKs
null is not an object (evaluating 'RNPurchases.setDebugLogsEnabled')

I installed the expo managed workflow and also followed the revenuecat/react-native-purchases guide and trying a simple code to setDebugLogs I keep getting   React.useEffect(() => { Purchases.setDebugLogsEnabled(true); }, []);null is not an object (evaluating 'RNPurchases.setDebugLogsEnabled') I also tried a simple configure and got similar issue React.useEffect(() => { Purchases.configure({apiKey:"xxxxxxxxx"}); }, []);null is not an object (evaluating 'RNPurchases.setPurchases') Any idea what could it be or how to debug this?I read other comments and issues but none of them had a working solution Note: I started trying this today so I have the latest versions of everything, expo, react native and react native purchases

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2 years ago
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kazushigeNew Member
asked in SDKs
Why do I get the exception that "queryPurchases" is a non-existent method?

HelloI want to use billing client v4(Google) with purchases_flutter over 3.4.0 and flutter 3.1.1.but “java.lang.NoSuchMethodError: No virtual method queryPurchases" occured at this code.await Purchases.setup(publickey);and stack trace is this.D/[Purchases] - DEBUG(21733): ℹ️ API request started: GET /subscribers/oDNEWTpax9Xkz0FVC3tdoRzdPbh1/offeringsD/[Purchases] - DEBUG(21733): ℹ️ API request completed with status: GET /subscribers/oDNEWTpax9Xkz0FVC3tdoRzdPbh1/offerings 304D/[Purchases] - DEBUG(21733): ℹ️ Requesting products from the store with identifiers: jp.kazushige.sato.suudoku.month1, jp.kazushige.sato.suudoku.month6, jp.kazushige.sato.suudoku.month12D/[Purchases] - DEBUG(21733): ℹ️ Requesting products from the store with identifiers: jp.kazushige.sato.suudoku.month1, jp.kazushige.sato.suudoku.month6, jp.kazushige.sato.suudoku.month12D/[Purchases] - DEBUG(21733): ℹ️ Querying purchasesE/AndroidRuntime(21733): FATAL EXCEPTION: Thread-11E/AndroidRuntime(21733): Process: jp.kazushig

3
K
2 years ago
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Vitor GuimaraesNew Member
asked in SDKs
Upgrade and trial not working properly with Android

I'm currently using the revenucat webhook to manage the subscriptions (iOS works just fine) and while testing the Android purchase flow, I've been struggling with the following issues:The trial webhook is not being received as the documentation says, it's just coming as a normal initial purchase, it does not have the property  "period_type": "TRIAL" but has the "period_type": "NORMAL" instead. This is making really hard to identify when a user is trialing or already has trialed.I created the offer just as the documentation explains: The other problem I've been facing is that a user is not doing an upgrade but another new subscription purchase is happening instead, why is this happening? example situation:Starts with a premium trial Decides to downgrade to a basic planSubscription should change to basic (even that the change is not being applied immediately, the plan should be changed (probably in the end of the trial with a renewal) and at least one PRODUCT_CHANGE event should be trigg

3
Jens
RevenueCat Staff
2 years ago
S
ShivMember
posted in SDKs
Google Play Pass no longer working for new play pass

In the past 2 weeks we have had 5 Google Play Pass users complain that they are not getting an unlocked version of our app upon install. When we look up their accounts in the Rev Cat portal we are not seeing any entitlements.  Please check the following account ids:eccadc44-b852-49e3-9abd-98ca8caaa5793e02d09e-39af-4f3e-97e7-1202c5721a800bbacb64-3025-438d-9c97-e9072834ad3fff55917c-c849-4a1e-8a76-47055e13cf62 Normally we see the entitlements that are tied to purchase we provisioned for Google Play Pass on accounts like these in the portal

1
Jens
RevenueCat Staff
2 years ago
D
DarrenNew Member
asked in SDKs
Sandbox and Production Interaction

Working through setting up RC for the first time am using https://docs.revenuecat.com/reference/subscribers to grab a particular user’s entitlements and subscriptions information. Per the docs, I see that the subscriptions payload returns a mapping of product_id to the subscription itself. When testing with a Sandbox account, I see the is_sandbox populates as true which is to be expected. If a user has a sandbox subscription and I then subscribe the same user with a production subscription, what exactly happens? Is this allowed and, if so, how does this affect the final subscriptions payload?

4
D
2 years ago
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AsherNew Member
asked in SDKs
How do I set attributes with Cordova? It always returns invalid.

When I am setting attributes with Cordova whether generically like this:Purchases.setAttributes({“age”: “24”});Or when using something like the display name like this:Purchases.setDisplayName(“Doe”);I always end up with an error message that looks like this:To Native Cordova ->  PurchasesPlugin setAttributes INVALID ["options": [{    age = 24;}]]Or this for the display name:To Native Cordova ->  PurchasesPlugin setDisplayName INVALID ["options": [Doe]] Am I missing something? I went through and updated everything in my app to be uptodate. I am using the following versions of things:"@ionic-native/core": "^5.35.0","@ionic-native/purchases": "^5.35.0","cordova-plugin-purchases": "^2.3.0",Everything else with purchases is working just fine as far as I can tell, I just can’t seem to use it to set an attribute.

6
K
2 years ago
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YildirimNew Member
asked in SDKs
How to run in sandbox mode for the analytics

While working with on the app in my simulator everytime I remove and run the app revenue cat new customer data is increasing. I would like to filter this debug mode datas. Is there anyway to do that? some thing like this:#if DEBUG        Purhcases.environment = .sandbox#endif

1
Jens
RevenueCat Staff
2 years ago
M
mono jamNew Member
asked in SDKs
iOS purchase function returns old CustomerInfo in sandbox

I have 2 products in the AppStore: a monthly subscription and a yearly subscription, and I am testing the RevenueCat API in sandbox.the purchase function (Purchases.shared.purchase(package: package)) seems to be working fine, there’s no error.I’ve tested a scenario where I buy a monthly subscription, and then a yearly subscription right after, the purchase function returns the CustomerInfo with old info (still the productIdentifier pointing to the monthly subscription). However, Purchases.shared.restorePurchases actually return the up to date CustomerInfo with the yearly subscription.Here’s the code I’m using to purchase:static func purchase(package: Package, completion: @escaping (_ info: CustomerInfo?, _ error: Error?, _ usercancelled: Bool) -> Void) {                Purchases.shared.purchase(package: package) { transaction, customerInfo, error, userCancelled in            completion(customerInfo, error, userCancelled)        }    } Could it be a bug or is there something wrong wi

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2 years ago
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MarcusHNew Member
asked in SDKs
iOS Offer Code issue

Hi Team - My goal is to setup offer codes to allow customers coming from partnerships to redeem prepaid subscriptions.After setting up auto-renewing subscriptions, I’ve hit a snag implementing Offer Codes in my iOS app.The following has been configured:2 subscriptions(yearly and monthly) setup in App Store Connect under same the subscription group Both subscriptions are at the same level of service and include a 7-day trial period Subscription key uploaded to RevenueCat Created 1-year free offer codes under the yearly renewable subscription Offer code is for new, existing and expired usersObserved user experience:User logs in to app and subscribes to monthly renewable subscription User then navigates to https://apps.apple.com/redeem?ctx=offercodes&id=1579782821&code=CODE to redeem 1-year free offer Code is accepted and Apple ID authorization is prompted After authorizing the subscription a error is presented stating, “ This offer can’t be redeemed with your current subscription

3
H
2 years ago
F
FarhanNew Member
asked in SDKs
Invalid Play Store credentials

I setup every thing as in documentation and wait for a weak and still getting that error “Invalid Play Store credentials “ after making purchasewhat should i do now  ???and dose space in Service Account credentials JSON  string make a different ?

12
V
2 years ago
R
Rok RetarNew Member
asked in SDKs
After trying to purchase once without internet, purchase cant be done until app is restarted

If there is an attempt to change the purchase (switch between subscriptions), while app is without internet we will get a response like this:`PurchasesError(code=StoreProblemError, underlyingErrorMessage=Error finding existing purchase for SKU: something, message='There was a problem with the store.')`All the next attempts (even if the internet is now available) will return the following response:`PurchasesError(code=OperationAlreadyInProgressError, underlyingErrorMessage=null, message='The operation is already in progress.')``This is happening until the app is killed and restarted.

0
R
2 years ago
F
FocusedAppsDedicated Member
asked in SDKs
API for client/app to set current offering?

I’m integrating RevenueCat into an app with a custom configuration and AB testing system. I can mirror some of what my app does in RevenueCat by setting up different offerings in RC. Then RC can report its transaction centric view segmented by the cohorts that my custom client side code creates. But to achieve this I need the client/app to call a RC API to set the users current offering. Is there a way to do this?  

3
Jens
RevenueCat Staff
2 years ago
Q
Quentin DNew Member
posted in SDKs
Documentation is not up to date

Hello, If you get the error : TypeError: _reactNativePurchases.default.setup is not a functionThe getting started for RN is not up to date.The Purchases.setup("public_ios_sdk_key") is no more available.https://docs.revenuecat.com/docs/getting-started#7-configure-the-sdkYou should use Purchases.configure({ apiKey: "public_ios_sdk_key" }) instead.https://docs.revenuecat.com/docs/configuring-sdk#initialization

1
Jens
RevenueCat Staff
2 years ago
W
WillBishopMember
asked in SDKs
Unable to start a trial of one product

Hello, My app has 3 products, Monthly, Annual, and Lifetime packages in 1 offering. On launch I call getOfferings, take the current offering, and store the packages. My paywall is dynamically generated based on these packages. When I try and call purchase() on my Annual or Lifetime packages it works fine, but my Monthly fails with a weird error: 2022-08-23 11:00:18.932233+0930 Pestle[44020:4973217] [Purchases] - INFO: 💰 Purchasing Product 'mymonthlyoffering' from package in Offering 'Pro Upgrade'2022-08-23 11:00:23.562161+0930 Pestle[44020:4973974] [Default] [StoreKit] Received error that does not have a corresponding StoreKit Error:Error Domain=ASDServerErrorDomain Code=3502 "This item is not available." UserInfo={client-environment-type=Sandbox, storefront-country-code=AUS, NSLocalizedDescription=This item is not available.}2022-08-23 11:00:23.562331+0930 Pestle[44020:4973974] [Default] [StoreKit] Purchase did not return a transaction: Error Domain=ASDServerErrorDomain Code=3502 "Th

3
joshdholtz
RevenueCat Staff
2 years ago
J
JaceMember
asked in SDKs
How to refresh user's current offering without restarting app

I am wanting to change a user’s current offering depending on how they answer certain questions in our onboarding flow (before seeing the paywall). I am able to successfully update their current offering using the REST API, but when the user reaches the paywall, the “standard” current offering is still shown, not the user’s customer current offering. I read somewhere that the current offering is cached on app launch. Is there any way to refresh this without having to restart the app?

3
F
2 years ago
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Gabriel_UluMember
asked in SDKs
Detailed debug logs using Unity SDK are not displayed.

We’re integrating RevenueCat to our Unity app, but we can’t seem to find the way to display the detailed logs I’ve seen around in the documentation and in this forum. Those described here. I’ve tried in both an Android and an iOS build.I am, of course, calling SetDebugLogsEnabled(true) before calling Configure(...), as prescribed in the docs. I can also correctly purchase sandbox subscriptions using the SDK, so the setup phase seems to be working fine. (We’re using RevenueCat SDK 4.0.0 and Unity 2021.3.8)

4
Andy
RevenueCat Staff
2 years ago
V
Vekta AppsNew Member
asked in SDKs
Subscriber user with empty active entitlements

I'm using lib 4.1.2 purchases_flutter.My app requires login to be subscribed.Subscribe works correctly, the problem starts when I log out of the user and log in.When I login again the entitlements active comes empty, if I reopen the app it also comes with empty entitlements.I'm using test user on android with annual subscription renewed every 30 min.Any tips?

0
V
2 years ago
G
Grana ServiçosNew Member
asked in SDKs
purchases listener

[React native IAP implementation]Hello!  I’m implementing a redeem code button that will redeem discounted annual products in my app. The way i implemented to check it was add a purchasesListener when he clicks the redeem code button, the problem is I want to remove the listener when he  goes from page A ( page with redeem code button ) to another page B ( meaning he did not reclaim the coupon ), or when he enters another specific page C in our app, that is se screen after the paywall if he did not claim any offer codesI don’t know if I agree with the interface of this purchases listener. Having to pass a function reference when i add and when i remove means i have to keep track of this function reference in some sort of global store or do some workarounds only to keep the exact reference i used to remove…Couldn’t the sdk accept a function and keep inside the sdk the reference to the function, making it immutable across app’s lifecycle?I thought it this way→ add purchasesListener ( cal

1
Jens
RevenueCat Staff
2 years ago
G
Gabriel_UluMember
asked in SDKs
Handling errors in the Unity SDK

Is there a list of all the error code number? Ideally we could rely on an enum to decide what message to display or if we want to attempt a retry, but there is a code number in the SDK’s error that could be the next best thing:We could use that, but we can’t seem to be able to find a comprehensive list of all the errors with their codes, only this list of strings. Where can we find such a list? (We’re using RevenueCat SDK 4.0.0 and Unity 2021.3.8)

2
G
2 years ago

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